165 Complaints/Reviews ▶️ Add Yours

McDonalds Headquarters and Corporate Office.

Find out how to contact the McDonald’s Corporate Office here.

See the McDonald’s Headquarters address, phone numbers and email contacts.

McDonalds Headquarters.

The Mcdonald’s is the hamburger fast food restaurant chain in the world with more than 36000 restaurants in 119 different countries. The McDonalds Headquarters is located in Oak Brook, Illinois, USA.

Mcdonalds Corporate Office Address.

If you want to send mail to the McDonalds Corporate Office, then correspondence must be addressed to:

McDonald’s Corporation
2111 McDonald’s Dr
Oak Brook, IL 60523

McDonald’s Corporate Office Phone Number:

The main phone number for McDonald’ Headquarters is:



The Customer Service Toll-Free phone number is: 1-800-244-6227

Fax: (630) 623-3994

The line is open 7 days a week from 7:00 a.m. to 7:00 p.m. CST

The corporate website is located at Corporate.McDonalds.com.


The McDonalds Investors Relations phone numbers are:

1-800-621-7825 (U.S.A., U.S. Territories & Canada)

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1-630-623-3424 (Institutional Investors)

McDonalds Corporate Office Email.

For restaurant feedbank and general inquiries, please use the McDonalds Feedback Form.

The email for McDonalds Board of Directors is: bod@us.mcd.com.

McDonalds Headquarters
The McDonald’s Headquarters at McDonald’s Plaza, Oak Brook, Illinois.

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On the Careers page, you can choose either ‘Restaurants Jobs‘ or ‘Corporate Jobs‘.

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Please share your McDonald’s experiences, complaints or praise, in the comment section.


165 thoughts on “McDonalds Headquarters

  1. I love the mobile app ordering. My only concern is the lack of a receipt that allows me to do a survey. The two double cheeseburgers I had at lunch today were very dry. And not very tasty. Please add the ability to do a survey to the mobile app.

  2. I was offended by the kiosk. So I made it clear to the CASHIER? She was very rude while the useless manager hid around the corner hearing the whole conversation. I received my meal with one of my sandwiches marked with tape. Of course being in the food and beverage industry for 30 years I did not eat that item. I will never visit your establishment again. 3828 Diamond Anchorage Ak.

  3. I went to the McDonald’s at 7253 rt 36/71 sunbury Ohio That place is ran by a bunch of kids all they do is cuss and play around and make customers wait and I see them smoking with vape pens smoke rolling out their mouths the managers go along with it they don’t seem old enough to even run a McDonald’s if they are joining in with them

  4. in Tucson, 12th and Valencia, uninformed employee carrying meals.
    12th and Valencia, uninformed employee at drive-thru failure pickup lane, delivery Boy problems today, yelling at his customer, as if he was disrespected in the pickup lane.
    12th and Valencia, uninformed delivery of my order in drive thru lane, has people wait, as I observed, waiting so long they got down off of their vehicle However, I do not appreciate being yelled at by that particular employee of McDonald’s when I have to get off my car and ask for my meal. Why did all of the customers in front of me and behind me, misunderstand the restaurant employee? Furthermore for that employee to tell me I was wrong by being in that lane And moving forward after the front vehicle left requiring all cars to move forward, is the Worst kind of interaction to have. I haven’t been to your place in 8 months, I seem to recall why!

  5. I go to the McDonalds on South Wayne St. in Milledgeville Ga for my 85 year old Mother Every Sunday. I order her 7 sausage an egg biscuits. She warms them an eats one every morning. Most of the time I get us something too. It’s usually around 30$. Every week their is something missing. This morning she only got 6 biscuits. I ordered my husband a Mc Griddle meal an one extra Mc. Griddle No has brown was in the sack. They never answer the phone an it takes to much gas to go back.The other Mc Donald’s is across town an too far to go. If this were the first or even here an their you might could understand . But all the time an I ask is everything is here . Yes they say, an at least every other week it’s short something.

  6. Macdonald’s Restaurant
    3420 E Walton
    PO BOX 214080
    Auburn Hills, Mi 48321-4080
    Phone # 248-4751806

    October, 5th, 2022

    Dear Madam/Sir

    I would like to begin this letter by making it clear that this is the first time I have written to a company with a complaint. On 10/01/2022 at 1:44 PM, I visited this location with my brother. I was wearing leopard gray sweats and my brother a black hat. My order locator was #12 and my order was 74. My brother ordered a bacon QPC MI Lrg and an Lrg coke.
    I waited a long time at the cashier because I wanted to pay for my order. Everybody working from the back did not want to make eye contact or acknowledge me. A few staff members were passing by without acknowledging me, so I decided to call someone that was working in the drive-through. I expressed my concerns about nobody caring to acknowledge me. The Hispanic girl named “Mary ” working at the drive-through around the time that I was at the location, answered: ” If you are not satisfied with the service in this location, you can go to someone else”. I said to Mary: “you can’t mistreat customers the way you do and in my opinion, you need to do some customer service training”. I asked to see the manager on duty. There was no manager on duty that day. She went to the back and started laughing with the rest of the staff about what happened. I know her name is not Mary, but why does the employee not have a name tag? I know when people do not carry name tags, they can get away with being rude to customers because they know they won’t get in trouble. I believe that name badges help your customers to find and identify your staff. Since the manager was not available, another girl, a little heavy set with a black hoodie came and told me that she was the co-manager at the location. This co-manager was laughing in the back with the rest of the staff members. My answer was ” Sorry, but I do not want to speak to you, I would like to speak to the store manager”. She rolled her eyes twice to me. Do you think I really want to talk to a co-manager who rolls her eyes at a customer? Moreover, one of the staff put my food order on the counter and did not advise me that my order was ready, so I kept waiting for my order.
    I was wondering if this location has any expectations or policies that will put a worker on notice for such behaviour. Behaviours like this can impact your business because this is serious misconduct in the workplace. In addition, name tags with the employee’s name imprinted on them allow customers to identify the staff who have given exceptional services to the customer. Name tags increase employee accountability and professionalism. It is frustrating to hear a customer complain about a bad service or rude treatment and the employer is not able to identify who is responsible. My next question is if this location has an employee handbook that may set out policies for standards of behaviours and conduct expected from an employee. I believe this location has a lack of training and this can be managed by implementing consistent and ongoing customer service training. In my opinion, this was a serious offence because my husband and I have been business owners for 50 years, and I do not allow my employees to disrespect my customers in any way. I hope this complaint gets resolved to avoid any further customer mistreatment and verbal abuse. I felt so invalidated and disrespected by this employee.

    Best regards,


  7. Closed Dine In 30 min before closing extremely rude to a pregnant woman with no remorse… Wen the pregnant woman just need to use the rest room drive thru service is very bad

  8. I live in Milford va. The mcdonalds near me is bowling green va. I literally went through the drive thru. 20min ago and purchased two dinner options a big Mac value meal and a 4c value meal. Both were overly tainted with cleaning agents… my wife and I had to go to an urgent care for poisoning. This is the 3rd time in a month for the same occurrence. I’m not a complaining or absurd whiny customer. But this is over $1000 dollars in food poisoning with actual video proof. On 3 occasions. I want no money or lawsuit things because we are all trying our best but thus is crazy!!! How many other people besides my wife and I are they poisoning??? Somebody is going to sue youl … not myself but be forewarned… the people that work there are great. But what they are passing out is poisoning. Already had it lab tested and urgent care diagnosed. Cleaning agents from thekitchen cross contaminated.over 400%

  9. McDonald’s in McLeansboro Illinois August 17th 2022 manager not friendly at all I was asked to park problem but the food was made wrong fries were cold just overall nasty food

  10. You recently changed the way your iced coffee is brewed. It tastes like it has cleaning chemicals in it and the taste remains in your mouth for hours. Big mistake!

    I will no longer go to McDonalds for coffee, etc. if others figure it out , they will stop purchasing or complain as well.

  11. I am a good customer of the McDonalds located on S. 212th St in Kent, Washington, where I have lived for nearly 50 years. Recently I was victimized by thar stores maintenance worker who stole my bag and damaged, destroyed AND stole it’s out of my backpack bag before finally returning what was left of my property and bag over 2 hrs of distress later. I attempted to address this very serious matter with the manager lady and was basically denied any form of relief or replacement for my losses and distress. Manager’s name is Abbey, but she wore no name tag.

  12. Well I don’t want the company but I was texting Natalie jeffer. Because I thought she was the Natalie that’s work at my job. She was so rude about me text about cousin death. I seen 5 red flags that’s why I didn’t choose to work the company. If you well like to see the text message she sent me I Will be glad to show you.

  13. On 7/4/22 at 9:35am my wife and I went to the McDonalds on 23rd ave in Greeley, Co . We ordered two breakfast combos and waited for it seemed like 7-10 minutes before being served. We witnessed at least three orders that were given out before ours even though our number showed in progress. It was then we saw a customer come in the store and make their order and was promptly served before us. It was then I realized it was a race isssue. The clerk seemed unwilling to help us, they seemed even a bit rude in their attitude. Racism comes in all colors, I am not happy that McDonalds has these kind of employees and will not patronize anymore.


  15. While my daughter and I were sitting in McDonald’s deciding what to get an employee named Barbara, who actually said her name was Kim, approached us and rudely declared that if we were not eating we were not able to be inside. How presumptuous and rude!

  16. Yes I’m really disgusted I went to McDonald’s and purchased a McDonald’s chicken nugget Happy meal on the box is displayed a gay couple black and white couple with two little kids in their hands this has to stop I don’t believe I will be taking my grandkids to McDonald’s again this stuff doesn’t have to be advertised and never was before this just thoroughly discussed me

  17. The mcds on faunce corner belittl r s the disabled I’m disabled always being called slow tell me I can’t do anything but fill up sauces and the employee Connie morning shift she actually put her hands on me she elbowed me twice r in the side ad she was waking by me a mansge r was told n nothing was done about it my lawyer said that goes against my disability rights if something ain’t done well be taking further action

  18. Lets go for the wow. I just ate 2 saugage egg cheese. From circle k. Coffee name brand at walmart. Can we do frozen . in supermarkets. Plus can mcdonalds get sausage pancakes on sticks.

  19. My complain is about the McDonald’s located at the Tippecanoe mall in Lafayette Indiana. I have lived in Lafayette Indiana since June of 1995 and everytime I have given this location another chance they fail to get the order correct or they are out of a menu item I wanted! I’m through with ever going here again may as well turn the lights off lock the doors and find a job that you people can handle because you sure are not making anyone happy the tried to have a pleasant dining experience at this location here in Lafayette Indiana!

  20. I am very upset about the QPC sandwich that I just purchased. I requested the cashier to make my sandwich fresh and hot. She responded that they are all made fresh. What I received was a very dry and cold piece of beef. After eating most of it I came across an area of the meat that was extremely salty! I felt betrayed. I approached the cashier and stated that I wanted to give her some feedback in regards to my request/sandwich. I related my complaint to her. She did not say a word. I would expect her to say something like “I sorry.” Or, “I can make you another.” Instead I got nothing.
    My receipt does not list any information about the location of this MacDonald’s. Here are the facts: Pick Up 174 (I ate inside your store), register: blank, 06/22/2022 02:23 PM, bar code: “no address,” On another receipt it has MFY SIDE1, GRILL SLIP Time:14:23, KS #1, FC # 74, etc.
    I had just left dialysis treatment and was very weak. Your employees did not know how I felt. But, if they treated me as they would want to be treated, I sure I would have been pleased/satisfied with my sandwich and service. I did not expect the sandwich to be so distasteful, especially paying over $5.00!
    The MacDonald’s store is located on Eagles Landing, near route 42, in McDonough, Georgia.

  21. Your McDonald’s in searcy , Arkansas on race street ,, needs to be shut down ,thru can’t seem to get the orders right ,, and the head women that is in that McDonald’s is a smart ass to people

  22. Y’all kimball restaurant has an employee that can not do the jobs they are required they can never get your order correct or on time or your food is not correct .I am a customer every morning but I will not be back to this restaurant

  23. The McDonalds on Broad st Meriden ct in town line plaza is the worse Mc Donald’s you can go to. No one understands English you ask for a coffee with 4 creamers and it takes 15 mins for them to figure out what you want they still get it wrong and have to toss the one they made and start over I had to pull over and wait while they brewed another pot of coffee to make me an ice coffee the way I asked for it. 3 people asked me how I wanted it and still had it wrong. During the peek of Covid they did not wear there masks nor gloves. The girl behind the counter had on tiny short shorts with long fake fingernails no gloves no mask and she was the only one taking orders because she spoke broken English

  24. Store #12359, Long Pond Road, Rochester, NY, has a giant hole in its entrance way that has been there for over a year. I have seen cars drop to the axle when the fall into it. The owner has put cones over the top of it. There is barely enough room to get through as it is, without his silly cones and contraptions over the top of it. Many of us have to enter from the exit lane. It’s that bad. This has been pointed out to the employees on numerous occasions, I am not the only one. Once you pass the entrance way, the rest of the lot is as disaster, especially the uneven pavement at the payment window. If you are stopped, you have to actually accelerate to get over the hump. Not so good when the car in front of you is close. As a former restaurant owner, I find this disgusting. If you cannot afford to fix your lot, get out of the business.

  25. Today, 5-28-2022, at about 8:30 AM, the unit in St. Peter, MN has a bird in the Playroom. A friend and I went into the play area (to find a seat) and heard the bird chirp. The manager brought our food to us. We mentioned the bird sound, then the bird chirped again and he heard it, but did nothing about. He did not suggest that we move or that he would “close-off the room. I wonder if children are climbing on the equipment after the bird has pooped on the it.

  26. A manager being nasty and told customer you can go somewhere else to eat which is something you don’t tell your customers that’s very unprofessional

  27. The McDonalds at Baseline and 52nd sSt area SUCKS. We have been in the drive through line over 10 minutes with NO answering Get up to the window to pay and they have NO change so they wanted to keep my 2.00 fir a 1.08 cost. I said give me my dollar and you eat the .08 cents. They refused. They are willing to keep my .92 cents but we’re not willing to lose .08 cents to keep a customer. They kept my drink if I didn’t pay the .08 cents. Can you believe this. This place is the worst. It really gives McDonakds a very bad reputation. Because I will tell everyone I know to stay away from that place.

  28. Dear McDonald’s Company.

    The McDonald’s on 47th East on the corner on Cottage Grove. There’s no restriction there.
    * People that’s not eating is hanging out inside.
    * Tables are always filthy everytim I come.
    * The outsid is always filthy so bad it was a dead bird on McDonald’s side walk as I walked in the door.
    *The manager has the food right and running the kitchen top shift but th rest outside the kitchen is terrible. Can you let her know so she can hav the outside of the kitchen clean and she needs a security guard in there to keep all these people out that’s not eating. Thank you. I know that manager is doing her best but she needs your help.

  29. Water is flooding the rear parking lot and many gallons are going in the street, 2:00 am, every morning. Lemon and 91 frwy, Anaheim, Ca.

    City of Anaheim has been notified.

  30. Yes my name is April and I just started working with y’all about a month and 2 weeks I’m still learning but I have a complaint on my manager her name is shaniqua I do not know her last name but she is constantly on me hollers at me in front of customers the customers complain about that to me from her and I feel she’s discriminating me so I’m a good worker I’m there every day on time date on time I don’t call in I don’t believe in that that the address to it is in Anniston I don’t know the specific address to it is right off the interstate but I feel highly discriminated the woman has laughed at me made fun of me and all my co-workers do the exact same thing except for two now I pray for this lady she never has nothing good to say about me or to me I don’t know and I don’t care but I just wanted to bring this to you as attention I don’t know the last name or anything about the lady all I know is I feel is highly discriminated from her toward me so hopefully they can get to somebody that can do something about this lady have a blessed day

  31. Y’all did Russia a favor. Y’all food is shit a person shouldn’t eat. Everyone needs to come together and put you out of business. Who do you think y’all are. With your food that causes cancer and other health problem. I’m going to make sure people stay away from y’all food. Russia aren’t messing with the deap state and y’all are apart of them to. So go to hell.

  32. The location by me Alway miraculously has something wrong where they stop serving people at 8 when they are open until 11 or they say we can only do fries or drinks or just plane we’re closed and won’t serve you it’s happened numerous times

  33. Checked phone for hours at McDonalds Tujunga (2). Both showed OPEN 24 HOURS. Wasted time and gas to buy food and found both locations closed. Sloppy. Are all McDonalds services this sloppy? 05/14/22

  34. I went to the McDonalds at 3005 Fern Valley RD this morning 5/13/2022 I got to the location at 9:10am only drive thru was open so I got inline there was maybe 2 or 3 cars in front of me seem like it took them a while to get the orders taken. When I finally got to the speaker I was left there for 7 mins while the worker was having personal conversation with the other workers over the intercom she did not know it. I heard her talk about how Donna or Diana was calling there the wrong name all day so she was just gonna change her name to it. Then she was talking to another customer then telling someone they had to go lobby was closed, then back to talking to someone else inside about how the one girl cant get her name write today. I said hello 2 times finally the second time she heard me and said just one moment but she had to help the armor car guy first. So why is the only one working having to take car of the armor car guy and do drive thru when only drive thru is open. Needless to say I had to leave without getting to order cause after about 15 mins and now being almost late to work cause they decided to have only one person do all jobs which left the customer being left without. This is uncalled for and I will not be back to this location. Poor customer service.

  35. Albany McDonald’s on holland drive is the worst one ever dirty ass hell and very rude employees

  36. You all are giving these managers to much slack on closing companies when they close at 11 pm and they lock their doors at 930 pm ….I wanted a big Mac and couldn’t get because to messy to eat in car….this needs to stop they need to close what time it says…no one in drive Thursday either this is BS

  37. We have been enjoying your Big Macs and chocolate shakes for years but lately they suck I don’t know what is happening but we get a half white half chocolate they(the store) tell us it’s a chocolate shake but you are not going to convince us that it is chocolate its bad, we will be leaving McDonald’s especially your chocolate shakes

  38. Ted 209 331 xxxx drive thru at Macdonald.s on kettelman lane on Monday may 2 2022 at 7:10 pm ordered a big mac meal & child meal with strawberry shake.s which were milk no icecream all Liquid also no fries in child meal no ketchup or napkins in bag so not very happy with your drive thru at this store i tried to call this store and no body answers several times tryed to call

  39. 121 North Cove Terrace McDonald’s service. I placed a very simple mobile order large fry and a slushie I had to go inside the McDonald’s to pick my order up after sitting outside 15 to 20 minutes. I place this order around 6:35 6:40 p.m. and didn’t get my food until after 7 p.m. Monday May 2nd 2022 I will never buy anything else from this McDonald’s again if I’m in this area and I need something to eat

  40. I went to McDonald’s this am on 5/01/2022 at 854 am. I spent 14.16. l was very dissatisfied with the treatment l received. I went through the drive thru and when the cashier handed my drinks, the coffee spilt on my left leg. I have had 3 blood clots and surgery in that leg. I almost died when l had the surgery about a year ago because of the clot going to my heart. After l got burnt, l told the cashier and she didn’t apologize. I was furious from her lack of empathy. So l had to get home to take my daughter to work. I called the manager and she said l should have come inside. Possibly so, but that’s the reason l came through the drive thru. So l could be served quicker. So the manager didn’t believe me what l said. She only said to come back and possibly get a free meal. What kind of world have we gotten into? People are so irresponsible and not emphatic!! I wonder how they feel if it happened to them! So now, lm sending this message to the corporate office and hope they show responsibility and make their employees held accountable for their actions when they work with customers in any situation.

  41. This is to make a complaint regarding store
    2336, Seminole, Fl
    Tonight at 10:22pm, 4/25/22, I went thru the drive- thru and ordered an apple pie. The employee couldnt hear me so i asked again, this time she SCREAMED at me, “How’s many you want?”
    I said, “You need to lose your attitude.”
    She rudely replied, “No thank you!”
    When I asked for the manager she replied, “I am the manager!”
    When I got to the window to pay I asked another employee what her name was, the manager.
    Her name is Sonia.
    I hope that someone in your Customer Service Dept. or your Human Resources Dept. reprimand her for speaking to me in such an incredibly rude manner and incorrect grammar.
    I eat at this McDonald’s frequently. I can assure you I will no longer waste my money on a place that allows “management”to treat their customers so
    Sonia should be repremanded severly and demoted to counting fries, away from the public. She needs to be sent back to training on how to treat customers with respect and drop her ugly “ghetto” attitude.

  42. I want a phone call immediately after what has happened tonight I’m certain your wworkers got my food from the trash and served me acting like they did me a favor. I expect a call immediately, I’m very sick after eating the little I did. I suspect I’m about to go to the emergency room 304-543-xxxx

  43. A complaint: store location in mid-town @ 1994 Howell Mill Rd., The employees customer service is very poor. The employees are believed to be involved in a conspiracy against some citizens while preparing cook food for the public, easy access to douse poison. I were refused service when approach drive up window, the dinning room were locked when it reads on their front door the operation hours, door should have been open/unlock for customers use. When attempted to place order at drive up window, I were refused because I wasn’t in a car, and dinning room front door locked. The employees voice tone were for the streets, bad communication skills. I contacted police department because I am aware of the employees at that McDonald’s involved in a conspiracy against citizens while on their jobs. I refused to be treated as a 2nd class citizen and most of all conspiracy is a crime that should be taken seriously inside businesses where the nation citizens spend it monies and prepare food for the public.

  44. I’m very upset with mc Donald’s in Charlotte hall maryland because I was supposed to be getting paid for the days I have worked and I still haven’t gotten no payment 3 weeks later.

  45. I am being discriminated against at the Camden Tenn store by someone and it may be because of their religion or drug situation they are in or by the government. I need help keeping my job. Thank you I have never been on drugs and could use this job. Thank you

  46. I need my sub taxes I’m not getting paid like I am supposed to and I already talked to the general manager and she still never did anything about it nor checked to see how much I’m supposed to be making

  47. Every time I visit my local store they are forgetting my bacon or extra cheese I pay for it’s becoming a serious issue at the prices being charged for extra cheese .79 $1.89 for the bacon they have forgotten both numerous times so as far as I’m concerned its stealing from its customers the food already is worse than any McDonalds I’ve ever worked at or revisit counting the days down until taco bell opens here and I can boycott this McDonalds once more

  48. I thought that only McDonalds in Holland was bad but when I read all the complaints here I have to come to the conclusion that it’s a WORLDWIDE problem! What on earth is going on at McDonalds? Customer service has to be first priority, the quality of the food the second priority and hygiene the third one but all of these are nowhere to be found! The staff is rude to customers, the food is cold or the wrong items are served (or both!), the places are a mess and so on! It’s a disgrace how these so called ‘restaurants’ act! Time to shut this business down!

  49. It is a darn shame you offer specials on certain foods and then you stop 2 times a week to get it and the restaurant you stop at never has it until the offer is over with including ice cream it is boyce VA. I will never stop at a McDonald’s again

  50. TY McDonalds…Yesterday I went through the drive thru as I do in good weather to purchase a smoothie or frappe as I do 4 or 5 days a week on my way to work. I, on a limited budget consider this something nice I do for myself. PRICE went up…No, I won’t cut back to maybe 2 or 3x a week. Used to take 5/7 minutes to go thru the FAST FOOD drive-thro now takes 15 minutes. And no, this older adult is not smart phone savvy….I will now make my own smoothies from HOME
    before work.

  51. On 4/2/2022, 11:24 am, I and my son purchased $14.35 worth of McDonald’s. I am not able to climb or go up stairs without difficulty. On our way out, we both took the elevator to exit, the elevator door was blocked and we could not exit. I set off the red button alarm and partially opened the door, yelled for quite a while before a male came and removed the wooden pallets blocking the elevator door. That was a really bad experience.

  52. The McDonald’s restaurant in Jacksonville,FL32207.The address is:3143 Emerson St.The phone number is :904-423-9225.The McDonald’s restaurant in this location has a toxic,dyfunctional work environment.The manager of McDonald’s was informed about the situation and did nothing to resolve the issues.He has allowed other employees to be disrespected by other employees.He is the manager and he has the power to put a stop to toxicity in his workplace.The manager needs to do a better job at putting a stop to the confusion on the job.Please do an investigation on the manager.Thanks.

  53. This place is a disgrace they always screw up my order they aren’t looking at monitor for orders I don’t get all of my order I suggest someone goes and trains them they have kids doing orders and I always have to correct them on what I ordered. It’s awful they need training but I’m done. Sitting in drive thru is a joke

  54. Not once I can go to McDonald’s and get my order correctly. They want a raise but can’t handle the orders. Customer service has declined tremendously. And I don’t appreciate the staff at the Loxahatchee, FL calling me a liar when they screw up the order. I’m stuck eating something that I did not order.

    As the corporate office you seriously need need to start evaluating your store fronts. I don’t know how you stay in business.

  55. I used to love your crispy chicken sandwich but now all it is fried chicken with 2 pickles on a bun.
    No mayo, tomato or lettuce. Disappointed

  56. Every time I go to McDonald’s drive-through in Somers point on new road they always screw my order up it never fails they’re not looking at the monitor I asked for an unsweet iced tea they gave me a sweet I said to him is that an unsweetened tea the kid said and then I got part of my order but then I didn’t get the happy meal and then they gave me the happy meal and then I was missing items I am not going to tolerate this anymore you need to find somebody to go in there and show them that they need to look at the monitor when there are orders coming in because the kid they don’t know so I don’t know who you have working there no young but I’m over it I am done I’m tired of it so if I don’t see that anything improves if and when I go back I will write another dissatisfied complaint

  57. I live in Arizona. I have not visited your stores for over a year because the product, customer service, and the over all feel of McDonalds has deteriorated so bad over the years I would rather go to Culver’s because everything McDonald’s was is at Culver’s. Culver’s employees greet you when you come in and thank you when you leave your stores don’t there’s always someone at the registers your store not so much at Culver’s my order is taken immediately at your store I wait 10minutes as people walk by and have seen me standing there by I guess I’m not that important to them to them or your company to be acknowledged. The food at Culver’s is always hot and the order is always right. Your stores the food is cold to Luke warm, Patties are close to burnt, there’s so much salt on the fries they’re not edible. In Culver’s employees are relaying order’s and what they need to each other your stores dead silence. McDonald’s was my go to fast food restaurant but not anymore I have sent complaints in to the Az district office but have not seen any change in the manner of service. Nobody smiles , the manager’s who should be up front are none existent. It’s ashame this company has deteriorated this bad I can’t bring myself to eat here any more it is truly depressing.

  58. I recently went to the Charlestown road McDonald’s and had a bad encounter with their staff in the drive thru.
    First of all the elderly lady who took my order left off a medium fry and instead of getting a Carmel frappe, she ordered me a Carmel ice coffee.
    When the item was brought out by a red haired girl with an attitude.
    She still tried to give me a Carmel iced coffee when I told her I wanted a frappe. She told me to talk to the manager.. I went back through the drive thru and told them I didn’t get my medium fry and they gave me a iced coffee instead of a Carmel frappe. The fry was taken care of, but not the frappe.
    It tastes horrible and I never had such bad service in my life from this company. I used to work for this company, they were awesome.
    Now, they hire rude people that do not care about the customers.

  59. Sent my sister to McDonald’s on middlebrook Pike in Knoxville Tennessee 37931 and I ordered 8 chicken sandwich and basket of fries and two sweet tea and one sprite everything is nasty cold you need to get people who will work make hot food to much playing around in this McDonald’s I will not spend my hard earned money at a place they don’t care about there customers you should be made to give me all my money back but y’all don’t care about your customers I Will tell my family and friends not to go there

  60. yes I can come in there 3:17 or 2022 and ordered a medium fry a large Dr pepper and chicken sandwich I got a hamburger instead of a chicken sandwich and the fries was so cold that you couldn’t even eat them they were so stale

  61. I have a complaint. Your workers at McDonalds in Miami Fl off of 826 south/ east of Okeechobee Road in Medley:: A Mcdonalds worker in your drive thru sucking on Ice, and when asked what she is saying ( I couldn’t understand her. She start spitting out Ice into her hands. ( I was Shocked that she did that!!!)!
    When I asked her to wash her hands she started rubbing her hands together and telling me she washed her hands. How discussed!!!. when I asked to speak with her manager she comes over and tells me that this person don’t understand!!! really! I will never eat out at McDonalds again that’s why we all are sick in Miami an around the world. I explained to them both that I’m a “Inspector” is what I told both of them they still didn’t care!

  62. I have been going in McDonald’s on high street Pottstown for a while there is a young man in there that gets the ice cleans tables he has been picking his nose and eating it hoe gross when you are trying to eat and then he touches thing the problem ought to be taken care the board of health would like to now this

  63. I went to a McDonald’s in Yonkers on Central Avenue with my autistic grandson. He’s 19 years old and he loves the happy meal. So when I got home, the nuggets weren’t in my order. Needless to say, he was very upset. so I wasn’t going to drive all the way back to Yonkers. I live about a half hour from the McDonald’s in Yonkers, but there’s a McDonald’s where I live, Pleasantville, NY. So I went to the one in my hometown. I asked the manager what I should do and I told her I was going to buy another happy meal there, that I didn’t expect her to give me a replacement. So she saw how upset my grandson was and gave him the six chicken nuggets that the Yonkers’ store forgot to pack in our order. I’m just writing to let you know that this manager made my grandson m a very happy. I didn’t get the manager’s name, but she is an Hispanic women in her fifties, I would say. This incident occurred about 6:30 p.m. at the Pleasantville McDonald’s. People like that really do wonders for your public image. I wish I could do more for her than just write to you, telling you about my great experience. She’s a credit to your organization.Thank you, Stephen Kleinman.

  64. Be ashamed, not about your food but about your spineless, greedy politics. Temporarily pulling out of Russia isn’t enough. Commit to staying out until Putin is no longer in office.

  65. I think you should be embarrassed and assume to continue to do business in Russia. I will never go to McDonald’s and encourage everyone in my circle to boycott you until you step up and do the right think.

  66. McDonald’s maintains its presence in Russia, nearly two weeks after the invasion of Ukraine and even after many other companies have suspended or ended operations. Shame on McDonald’s. washingtonpost.com/business/2022/03/08/russia-company-boycott-yale-list/

  67. I don’t understand why McDonald’s as well as other corporations are continuing to do business in Russia! Other corporations such as Mastercard, Visa, Amex have seized to do business there and for good reason. What will it take for McDonald’s and others such as Pepsi to stop business there. Is money that important? I know I am not alone in this feeling. Maybe Americans and people from other countries should boycott these companies in solidarity for Ukraine.


  69. Are McDonalds restaurants in Russia still open and operational ? If they are, they should be shut down forthwith. Or are McDonalds still going to fumble in the greasy till ?

  70. McDonald’s in Los Angeles County California does not carry strawberry topping for ice cream sundaes anymore. I am so disappointed because strawberry topping sundae is my favorite.

  71. Dear McDonald’s I tried your surf and turf and the other one with the nuggets both were good but I was wondering about the Adult time of the day ? I have 2 ideas for the adult version and some ideas for the summer and birthdays first why haven’t you made a .McSteakEgg&cheese sandwich using a lil thicker burger that the hamburger cheese burger with A-1 sauce cheese egg with 2 hash browns and medium coffee how about the McPattymelt not for st Patrick day but for adult 2bugers cooked slivered onions cheese on toast Texas or sourdougheither a sit down or take out for st Patrick put it with the shake next like breakfast mc Steak 1-2 1/4 pd or us big Mac burgers same bun design burger bacon onions steak sauce with steak fries . finally the king McChicken 2 chicken dredge in flour egg and rolled in rough grind cornflakes fried servers with either 2 Clausen deli pickles lettuce onion and a horseradish sauce with or without Tabasco (can be tamer for gentler stomach with your nuggets sauce and waffle fries for dessert how about a dark chocolate mousse cacao powder 50 Strawberry shortcake (make it like Elias brothers fresh strawberries strawberry glaze whipped cream

  72. Very upset with my food it was not cooked had blood in it and it was cold Patty not just mine my wives and my sons got sick call the store and ask for the manager and they hung up the phone on me took a while for them to answer the phone very pissed off now that I drove 9 miles to the house to eat and this is what I get and my my family….

  73. Are I am 76 years old and I have COPD and I am also a diabetic hi recently had a major heart attack and I also was admitted to the hospital with covet my daughter to me to your McDonalds restaurant in Corning California for lunch when we entered the restaurant there were four shemales working one wasn’t older woman in her 40 the other three were between 20 and 30 years of age we went to the counter to order are food the older woman in her 40 did not even acknowledge that we were there she just commented go to the App kiosk me not knowing I didn’t even know what it cost was all we wanted was some lunch the woman turned her back on this and just kept failing other orders another girl came from and back we asked for her help she ignored us just walked away then another came by that girl also just walked away then the 4th person she says we don’t do customer service at the counter only at the kiosk because we’re sure handed and I said I don’t know how to use the kiosk I don’t know how to use it at cuz somebody please show us know we can’t do that with you busy anyways I could go on and on the as I mentioned I just can’t figure why you got people working for you that won’t even help a customer up in customer with cash money my daughter was so exasperated that we just walked out with me being a diabetic I needed to get something in my system and I was counting on a fish fillet and she’s burger with fries and a coke I didn’t get any of it we had to walk away and go find another restaurant I might be rattling on but I’m trying to make a point if you got people working in your restaurants that treat people customers likes this you’re going to lose business it wasn’t right and I’ll never go to another McDonalds restaurant that’s my complaint my name is candy Custer my

  74. I want in to Elm grove McDonald’s before 8pm and they told me that they was not taking orders inside and they had people in side sitting down eat and that why I don’t understand why they was not taking orders

  75. On the 13th of February of 2022 at approximately 815PM while in San Juan, Puerto Rico I was in Old San Juan and I needed to enter the bathroom since I have a bladder problem. I found a McDonalds located in Puerta de Tierra, Puerto Rico and tried to enter. The door was locked and I asked the person inside to please let me in so I may use the bathroom. He said they were closed and could not let me in. I did not understand so outside was the manager and I asked him I needed to use the bathroom and he told me he could not because the system was down and he had to close. (There were cars being served by the drive-through) I explained that did not understand what the system had to do to let me enter the bathroom. He told me that he has to follow orders from the top. I told him that if I had to purchase anything to enter I would purchase it. He continued to yell at me and began to insult me. I asked him what was he saying and he continued to insult me. I am a 65 year old male and I don’t think I deserved that type of treatment. I am so disappointed and will never step into a McDonalds again. I would not want anyone fired nevertheless he needs to respect people and needs someone to sit down with him and teach him customer service skills.

  76. Stopped at meds at 38th an Lafayette rd. An was told to Oder at the q board. They didn’t want to take my order at register plus the man behind me. Then there was some Hispanic came in an was told to use q board. They didn’t know how to use so they left. Your people should take orders no matter how a person orders. This is not first time I’ve complained about this store. Like I’ve said before someone needs to go undercover an see what’s really going on in this store. Unless you don’t care about your business or customers. You open these stores to make money but you Obvious don’t care about the money or customers. Then you need to close these stores if you don’t care. An you can’t go by what your mangers say. Cause they know you won’t check them out to see what’s going on

  77. I live in Eagan MN. Recently we had a location close on Diffley and Lexington streets. They said it was because of staffing help. I doubt that. I believe the owner was incompetent. I would often go there and there would be 10 cars in line. I would go inside. They would have 3 workers at the counter and no customers. Why weren’t 2 of those workers trained to help the drive-thru? I often got order that were wrong. Again a training issue. This location is very close to a huge High School, a Middle School and 2 Elementary School. Also close to many apartment buildings and a large single family neighborhood with hundreds of homes. In the summer there is a set of baseball fields across the street that hold huge tournaments and have leagues during the summer. HOW COULD A MCDONALDS FAIL IN THIS AREA?

    My 2nd concern is that this same owner has another location in Eagan on Town Centre Drive. Last Saturday I went for breakfast at 10:15. The line was long. 2 cars wide and 10 cars long. I got to the speaker at 10:30. The girl said sorry, breakfast has ended. I said “What? I have been in line for 15 minutes. She said sorry. I pulled over and watched as car after car was told the same thing and they pulled off. They must have chased off $300-400 dollars of business. This is the SAME OWNER that had to close his other Eagan location. He does not know how to run a business. I am concerned that this location may close because of his inept business skills!!

    Please help save this location by persuading him to sell or taking it over as a Corporate Store!!

  78. I have never lodged a complaint to corporate before in my 43 years of life but I am very upset with how this visit to McDonald’s on Sturgess Street Morgantown WV went tonight. Let me start with a positive. The women who took my order at the drive thru was wonderful. She deserves recognition. After that it went down hill. I pull up to the next window I’m handed the happy meal for my passenger and all the drinks that were ordered. I’m told to pull around. I pull around to the front of the restaurant where it is clearly marked to wait for your food. Fifteen minutes passes and still no food. I try to go into the restaurant to find that the doors are locked. It is 7:30 pm. I pull back around the drive thru and go to the second window. I hand the boy my receipt and inform him I’m still waiting for my good. He apologizes. Goes and talks to a group of people inside and they all look at me then the boy comes back and states that the guy standing behind the counter days he gave me our food and something about spot 3. I said I don’t know where spot 3 is and I pulled Infront of the building where it is marked to wait. I don’t remember anybody mentioning spot 3 prior to this. I said that guy has not handed me anything and if I was in the wrong waiting place then he gave someone else my food. He goes and talks to them again and comes back and tells me to pull around again. I clarify that I am supposed to pull in front again in the clearly marked waiting area and he says yes. Another 10 minutes and two men carry out my food. They would not speak at all to me and I was being treated like I did something wrong. This is unacceptable treatment of a customer. I can not tell you how upset this has made me feel. The employee straight out lied when he said he handed me my food and I can not stress enough that the stares and the not speaking at all to me when bringing my food to the window is unacceptable treatment.

  79. There have been times when I have been charged for a large combo meal without being asked if I wanted to upsize from medium to large. The menu says that a medium fry and drink comes with the combo meals. Several times the order taker has automatically punched in a large which costs more. My understanding is that unless the customer specifically mentions upsizing or agrees to upsizing at the suggestion of the order taker that they are to receive the medium size meal and price as the default. Am I wrong? Does corporate, as a policy, tell order takers to automatically upsize the combo meals unless the customer says otherwise hoping the customer doesn’t catch the error. If so, I think McDonald’s is raking in millions of extra dollars by this fraudulent practice. Thanks for your response.

  80. I was given the opportunity to win a gift card after a survey, BIG PROBLEM, my debit card was hacked, my bank thankfully stopped the transaction, you need to stop this, its your survey and you should be able to control who you use

  81. You’re a McDonald’s location in Corning California is the worst I’ve ever had an experience with I would like to make a formal complaint that their quarter pounder was cut down a grill with a grill brick smashing it to the thickness of 3/16 of an inch thick so it would cook faster. Look nothing like a quarter pounder with cheese that I ordered. Not only do they have poor food poor service and poor hygiene read their 69 comments on yelp, they don’t abide by your nationwide sales promotions. When asked they say were independently owned and we have nothing to do with McDonald’s we bought the franchise. Very rude, crude, and puts a knot in my stomach for the name Mickey D. This is the closest McDonald’s to where I live 10 miles away and I would drive there several times in a month or two. Do you get sandwiches but I’ve always been dissatisfied with their product. I would rather go 18 miles the opposite direction on I five in Willows one of your new McDonald’s locations by Walmart to buy my products as they are much much better and more efficient and clean. I hope you can do something about this situation in Corning. Thank you for your consideration.

  82. Mc please bring my big n tasty back I wish I could advertise this for you let’s get the competition back burger King is wack

  83. Hello to my mcdonalds family.my name is Victor Medford I have been a fan of mcdonalds since I was able to open my mouth as a kid to this day I eat mcdonalds every day.theres is something I need the mc to bring back and let’s shut the whopper down.i will love for the big n tasty burger back because I refuse to have it the whopper way.my contact number is 909-232-3068.mcdonalds I’m loving it

  84. Restaurant number: #35457
    Restaurant location:
    1617 Bartlett Ave.
    Evansville, IN 47711

    Complaint: On 02/02/2022 at around 8:00PM (CST), I ordered a #2a MEAL- Quarter Pounder w/cheese, medium fries and a Coca-Cola beverage. Along with the #2 meal, I also ordered a #4c-crispy chicken deluxe sandwich, medium fries and a Coca-Cola beverage. The total came to $17.04. I paid with a $20 bill. I didn’t think to check the food for freshness considering I was the only customer they had to attend to during that time. I live right down the road from this restaurant, it is literally a 2 minute drive. When I arrive home and inspect the food, it is beyond unsatisfactory. The chicken is burnt, cold and stale. The fries are unsalted and lukewarm. The Quarter Pounder is hard, cold and equally dissatisfying. I put the food back into the brown paper bag and I proceed to McDonald’s for the second time. I go back through the drive through and politely inform the window attendant of the condition of the food and express my dissatisfaction. She requests that I pull up to the third window and that my food will be remade. A little less than 10 minutes later, I am handed, what I assumed, was a freshly made order. Again, I didn’t think to inspect the contents because surly the food cannot be in the same condition as the first time. I arrive home and inspect the food. I believe everyone is familiar with the saying “You know what happens when you assume? It makes an @** out of u and me.” And it did just that. The condition of this food was worse than the first time. The deluxe chicken sandwich was no longer a deluxe. Instead it was a black overcooked piece of something with some sort of liquid splashed on top of it. I wouldn’t serve this to the homeless, let alone an already frustrated, paying customer. I return back to McDonald’s for now the THIRD time. The actions and treatment from the night manger who represents your company, who is the first point of contact in regards to problem/resolution with the customers who keep McDonald’s in business, and who is supposed to set an example for the coworkers that she overseas and who is responsible for a percentage of the reputation of McDonald’s in general, displayed the very opposite. I was frustrated, it was very clear that I was frustrated because this was the third time I had to return and I requested a refund. This manger displayed acts of hostility by slamming the window repeatedly, she voiced aloud in anger and very loudly where the customers who were behind my vehicle and the coworkers inside the building could hear her exchange of words quite clearly. She cursed at me, she called me an “Ugly bitch” she informed me that she made the sandwich herself, which is probably why she handed the bag to me with a deviant smirk and voiced for me to “have a nice night” in a tone that implied sarcasm. She came through the window at me and to top it all off, when she handed me my refund, she didn’t even provide me my entire refund. She gave me $9.81 out of the $17.04 that I paid. This is the sort of employees that you have representing your company. I am beyond livid. I am beyond dissatisfied. I will be sharing my experience with everyone and on every social media platform. If I was a franchise owner, I would be beyond embarrassed. That employee as well as the employees that worked that evening who had also voiced their opinions and displayed unprofessional work ethic and below par customer service and lack of communication skills, would be out of a job. Regardless of that meant the restaurant had to make accomodations to operating hours or temporarily shut it’s doors until staffing was found.

  85. I went to McDonald’s on Abrams and Northwest Hwy. I ordered crispy chicken. There not any sauce on it at all. Only bread, chicken,and 2 slices of pickle. It was so dry. I had to choke it down. Is this the way it was supposed to be? I dont it was crispy chicken because it wasn’t crispy.

  86. On my way to work on 01/29/22 I stopped at the McDonald’s in Bushnell, Florida 33513 and went through the drive thru at approximately 6:35am. The drive thru was not attended to so I drove up to the 1st window to see if there was a reason no orders were being taken at that time. I sat at the 1st window for a few minutes and even blower my horn to get someone’s attention. You could see employees walking back and forth, but no one waskind enough to come over to give me a reason as to why no one was taking orders at that time. Finally an employee came to the register at approximately 6:40am and opened the drive thru window so I asked her if they were taking orders she said we are now. She said for me to drive back around, so I asked if I could just place my order at the window she said no that I had to go back around and place my order. There was another vehicle behind me at this time so I drove back around to place my order but when I got back there still no one answered at the speaker box so I pulled away to go next door to Burger King to place a order, as I was pulling away I saw the car that was behind me at the pickup window. So I would like to know why they were able to place an order at the window and I wasn’t. Carol Lindsey

  87. after reading the reviews on the following mcdonalds , my complaint just fits with all the rest. McDonalds at 2605 S Military Trail West Palm Beach Florida. The last 8 visits have they had milkshakes.ALWAYS out of product , no matter what time of day. If it is franchised , it needs to be pulled. Thanks for listening.

  88. last weekend i went to the mcdonalds in claymont delaware around 10 pm and they were closed it seems that they always do it on friday and saturdays there no cars in the parking lot and the doors and ligts were out i am so frustated because i work an18 hour shift and not being able to get something to eat before i go home i just do not understand why this always happen on the weekends

  89. Once again I had a terrible experience at McDonald’s. I am in Fresno and the McDonald’s I’m referring to is it West and Ashland. They consistently do marginal work. I spent $13 on slop. I ordered the chicken sandwich meal and just the deluxe sandwich. The buns are burned, nothing on the regular chicken sandwich except for chicken no mayonnaise etc and on the deluxe the mayonnaise, and tomatoes were sloppily thrown in and was all over the box. When I tried to call to complain no one picks up the phone as usual. This is not the first time I’ve had a bad experience here. Someone from corporate needs to follow up. I’m sick of paying good money for crappy food.

  90. Rude and is out of coffee evrry night about 8-on. How could they be out of coffee every day? They just dont want to make it! Columbia s.c. next to wal mart on Harbison Blvd

    1. Anne I’m also a customer and you are right these employee’s are the laziest employee’s I’ve ever seen. I’m in Ann Arbor, Michigan. I worked at McDonald’s about 3 years ago and I’m 63 years old, I busted my ass to make sure our customers had the correct food and were treated with respect which these kids don’t know the meaning of being respectful.

  91. Fairview McDonald’s is the worst McDonald’s ever. I worked there for three years. The managers are crappie. There is one manager and one crew smoking weed on the clock. They don’t even work that are so rude to their customers slamming the window into people faces and starts fights. They will be drinking on the job or coming in drunk. They even bring drugs into the store. There is one employee is still working their when he got fired at the Dickson McDonald’s for sexual harassment. I know he should Ben working there. One of the managers is helping some crew members buying weed from them minors. Fairview McDonald’s needs to be close for good

  92. Fairview McDonald’s is the worst McDonald’s ever that I worked at. There is sexual harassment going on. The managers are the worst managers ever. They have one employee who sells dugs on the property. That McDonald’s needs to be shut down for good. There is always hair in the good or blood on the wrappers. The employees are so rude to customers slamming the windows in there face. The managers are and some employees are smoking weed on the clock or coming in high or drunk.

  93. McDonald’s in brinkley ar are the worst and when my husband told y’all about it y’all did nothing the manager on duty her name is Nicole she needs to be fired on the spot for trying to call the police on my husband for wanting the food that we already payed for I promise I will get to where hardly no one eats there again cause I guess y’all don’t care about y’all’s customers at all hell could ha e at least sent a post card a free drink something apologizing for them

  94. the steak breakfast sandwich was amazing.no longer on the menu.is it coming back?that was such an amazing sandwich.why was it discontinued?

  95. This is my 4th attempt!!! I ordered 2 Bacon Dbl Qtr Cheese & a cone at your Portland, OR BURNSIDE location. Two staff refused to honor my timely promo and charged me for both burgers & the cone. The girl told me to pay in full for this order and use the promo at a later time; I refused. She then refused to returny promo receipt so I through the order back thru the order window. This being the 2nd time in 2 weeks that this location screwed up my order & 2nd time that I spent 2.50 for bus passes w/o getting my order — I was/am pissed!!! She contacted a supervisor/owner who returned my promo receipt & attempted to correct MY mistakes; well the damage had already been done. I then traveled over 5-miles to another McD’s & received excellent service . . . honoring the promo w/o question. The staff were excellent at #13589 (SW BARBUR) quite unlike your BURNSIDE location. My experiences at your BURNSIDE location almost cost another customer for McD’s. When shopping on BURNSIDE . . . I will eat at Taco Bell or Subway as I suggest others do as well. Please feel free to contact me at:
    Ned Stokes (503)703-xxxx
    Email: nedstokesxxxx @gmail.com.

  96. I need the general manager here in Albany Georgia Brenda Lawson for store# 3505 I know you may hear a lot of things I’m just asking for peace I don’t know no one in this McDonald’s or slappy but for some odd reason I constantly get attitude and harassing statements the manager stated he think he bad what is that to say I wasn’t disrespectful only thing I was explaining about my order and how many times I repeated the same thing over and over again I’m not a bad person I was just going to McDonald’s for my family can you please talk to the manager or team leader and there team about customer service the food was thrown in the bag just any kind of way there was no need for that. so to avoid conflict I didn’t address it today I just want to to order three meals for my family and I repeated it over and over I’m not trying to cause no problems I was not the only one that had a problem.

  97. this is a great concern McDonald’s restaurant store 3505-1003 South slappey boulevard Albany Georgia 31705 telephone number area code 229-883-3505 this restaurant has a nasty attitude they’re disrespectful and I’m asking that Brenda Lawson the general manager or a general manager go in and investigate their customer service you constantly repeat your order over and over again and they give you what you want sometimes overcharging you can someone deal with this matter this is a great concern manager has attitude she give smart remarks.

  98. Your store in Fort Walton Bach. fla. On Hwy 98, is a circus. I ordered on line waited for 45 minutes, I called store then they sent an order out and it was wrong she went back in came back out ask me for a receipt, WHAT, you haven’t given me anything, so she goes back in and never comes back out. I didn’t wear my shoes to JUST pickup so I had to go inside. The boy at counter left the register to go outside with a friend, paid no attention to me, I stood there and had to ask someone to help me, they ignored me, so your so called manager acknowledged me and gave me my order, everyone there was off their game they were doing their own thing and the place was a mess. Your store won’t be opened long people do what they want, manager is ran by people, he doesn’t care, they laughed at me when I left like they didn’t do anything wrong. Worst McDonald’s ever I should have gotten my money back at least, they gave me a terrible sandwich that taste like the oil hasn’t been changed in a year. The line was ridiculously long as well

  99. Someone needs to investigate your location on Jefferson Rd in South Charleston WV. I have been going there for several years and the following complaint is not isolated as a one off. The Coke machine or water supply is out at least several days in a row every couple of months. They also constantly run out of products such as apples for the oatmeal etc. I realize these may seen minor in the big scheme of things but all of these things combined and the frequency that is happens really hurts your brand image.

  100. Purchased over $ 30 in food items on 7/21. Lot’s of problems with the order. Complained to McDonald’s customer service line. Received return call from franchise representative. Was promised that the order would be replaced and I would receive e-mail confirming this commitment to take to the store. Never heard from anybody again, no e-mail and consequently no replacement! Obviously customer service does not matter to the company!

  101. Location: McDONALD’S RESTAURANT # 4694
    4803 FM 1960 W.
    HOUSTON, TX. 77066-4607
    I was in the line to pay for my food in the drive thru. There were several cars waiting in line to get their food, so I couldn’t move up to pay. When I got to the 1st window the guy was taking someone’s order, so I had to wait to give him my money. By then the cars in front of me were gone, so no one was in front of me at the second window. He finally took my money and I was waiting for my change. As I was waiting for my change, a black female with PINK braids stuck her head out the second window. She looked and yelled out, “He just sitting there, guess he don’t want his food!” “He just sitting there!!!” Assuming I was a male and just holding up the line on purpose. She then stuck my order out the pick up window hollering, “You don’t want your food!!!! I was still awaiting my change from the first window and hung my head out the car window and told her I was waiting for my change. She continued to hang out the second window waving my food with agitation. When I finally received my change I moved to the second window to receive my order. I asked her why was she yelling at me while I was at the first window while I was waiting for my change. She began to raise her voice in a agitated state as she aggressively handed my food through the window. I asked her who was she yelling at. And that she was the one who assumed what was happening at the first window and she then stated, ” You are so rude!” and slammed the window in my face as I sat in disbelief that she would be so unprofessional. I then pulled up to the side entry door and went in to ask for a manager to file a complaint. I then entered into the lobby with my mask on asking for a manager. I was immediately addressed by the same black female from the second window yelling aggressively “You not even suppose to be in here!!!” Only delivery is allowed in here!!!! “You need to leave!” There was a family sitting in the lobby eating. I then told her I would like to speak with a manager at which time she yelled “I’m the manager and you need to leave!” I then asked to speak to any other manager besides her. She then yelled, “I’m the only one and you need to leave now!” I explained to her I was gonna wait. She began yelling again stating I needed to leave and no one wasn’t allowed to be in the lobby.She then yelled for someone to go lock the doors while myself and a family were still in the lobby. I continued to ask to speak to another manager, she continued to ignore me. She then was heard by me talking to several staff stating “Its always our people”. So, now she not only was unprofessional she was now RACIALLY classifying me because we are both African Americans. I then retrieved my food from my car to get a refund. As I was entering back in, the same black female allowed a black male and his son to come in to use the restroom, however she told me no one was allowed in the lobby when I came in to request a manager. So why was the male and his son allowed to use the restroom but I was not allowed to access the lobby to request a manager? As I was still waiting to get my refund another male came in the lobby through one of the open doors, by now its after 730pm. No one tells him he cant be in the lobby. As I continue to wait for a refund a Hispanic female came to handle my order. I asked her if she was a manager and she told me she was one of the ones on duty. I asked her once my refund was processed could I speak with her privately. She agreed to speak with me. I explained to her what happened and that I was told there wasn’t another manager on duty. She apologized to me for what happened and stated she was in the back area and heard some of what was happening but was wondering what was going on. She also told me I wasn’t the first to complain. I asked for the other managers name , which was Roxanne “Roxie”. Me and my family have been coming to this location for over 6 years with no issues. I manage to get a picture of this “MANAGER” with Pink braids if needed. This is the worst, insulting customer service I’ve every experience in my life. It’s hard to believe she’s representing a well-known friendly, family atmosphere type of establishment AND representing McDonald’s!

  102. 07/12/21 I was at McDonald’s #2629 in Augusta ga ordered med coke and a sausage McGriddle paid and went to the next window they gave me my drink and asked me to move forward they would bring it out so did and I was the only one waiting cars kept leaving and people kept coming out of the place with their orders I finally after 15 mins went around and when cashier asked me for my order I told her was still waiting on my sausage McGriddle she told me to go to the window so I did they me my sandwich I was late to work and never ate my sandwich it’s still on the counter at work I work with customer on a daily basic I went all day without eating because I got busy and I was late getting back their no line it was not even busy at all

  103. I really wish someone would check on the McDonalds in Schoolcraft Michigan. Whoever runs that place has no clue on what is going on there. We go there pretty often and every time the ice machine is broke or they are out of things early in the morning. The employees at the window for the most part never say thank you after giving them payment. They always mess up our orders and the grounds are not kept up. Weeds growing everywhere. It’s like kids are running the place and could care less about the service or anything else. If you look at the reviews online regarding the Schoolcraft McDonalds, it has a very low rate. Who wants to have a drink all the time with now ice. Each time you go they say its being fixed right now and then you go back the next day and still no ice. Their machines are always breaking down. The owners have no business owning a McDonalds if they can’t run it correctly and have no interest in keeping it up. Please do something to fix this.

  104. McDonald’s in Salisbury NC off of Jake Alexander and 150 extremely rude staff very unorganized for a restaurant that don’t allow dining in there dining room was trashed been trying to talk to someone in charge of this McDonald’s for a week still haven’t heard any thing would like to be contacted so we can discuss these issues

  105. Sunday, May 23, 2021 stopped at McD around 4 pm – went inside to use restroom – decided to buy two icecream cones. Gal took my money. … and went on break. She actually stood behind us in line. WOW. Only one other person there and he was as busy as a bee at drive-up. options: 1) I could calmly turn around and explain to this gal what she should be doing. 2) We could leave and donate our money. 3) I could help myself and make my own icecream cones. I was so stunned by the stupidy of the situation. After waiting around 10 minutes I chose #3 – made my own cones and left. There was a sign the read “Help Wanted. $15 per hour.” So they are paying this little twit $15 per hr?!. That even infuriated me more. A combination on training, management & todays society. Uck.

  106. no one cares at Mcdonalds about the customer. Corp just says someone will call from location …never happens. 1.5 years waiting now. ive been shorted food several times. No compensation..Just ripping off customers!

  107. Please check on your store on hwy 6 Batesville ms always horse playing while serving food and cold fries and don’t give receipts

  108. I have an issue with a location in Hangzhou China where a manager started yelling at me and I hadn’t even said anything to the person. I simply threw away the very old food that I was served to wait until they prepared fresh food. (Very often the management doesn’t care if the food is 10 minutes or 10 hours old here.) Surprisingly, McDonalds hasn’t contacted me about this…..

  109. I just saw where someone said that the McDonalds in Vienna Ga. is not serving truckers is this true? If it is McDonalds needs to close their doors. This is just sad that people have that much hate in their hearts. These people need to be trained to be kind to customers!

  110. Mat daughter work at mcdonald’s in greensboro alabama and not only her but many have been treated very back to the point they can’t keep and one cause if this one person name pearl brown she is very disrespectful someone in the higher off need to speak to her and send someone higher to talk to the employee

  111. I live in Porterville ca 93257 I went thru the drive thru on 4/11/2021 and they said they was out of bigmac’s they have told me two times just the week prior .I just don’t believe there out I love going to McDonald’s there’s nothing like a big mack and a shake I crave those and I just can’t believe there OUT OC BIGMc’s

  112. My complain is concern McDonalds in Irwin Pa over charging me through the drive through area. I told the person, price changed I said it was still not correct and he changed again and still not write. Just canceled the order and went to Wendys. Double Quarter Pounder med size was being charged $13.40 went to $12.80 and than $11.25. Called manager and all he said was he would talk to worker. I am sorry but I am done going to this store.

  113. I’ve tried to get a caramel macciotto hot several times all around 6pm or just after that and get told its washing or is off plz inform

  114. Hi. My name is Marie Felizardo and I need to complain about one of your employees. She was very rude and condescending. The store # is 38204 located in Chula Vista, CA. She was working the drive up window. Everything was fine until I got to the second window and she was handing out the food. Her name is Aliyse. I had ordered 3 chicken nugget meals and all I asked her was if the sauce was in the bag. She said it was at the bottom of the bag so I checked and it wasn’t there. She told me that she doesn’t bag the food in a very rude snappy manner. Before she gave me the food she was also arguing with one of the other employees. I went home and called and spoke to a manager and she told me that she had many complaints about her yesterday and today and they are going to take disciplinary action towards her. My question is, why is she still working there when she has had many complaints about her? I usually do not take things to this level but she was so rude and I was shocked at her answer to my question. I hope that you guys will address this problem.
    Thank you,
    Marie Felizardo

  115. There seems to be a trend in youths hanging out and causing disturbances in and around McDonald’s locations. Waterdown Ontario is also experiencing this trend. Personally I stay clear of your Restaurant due to this being a youth hang out with ignorant youths.
    I think something needs to be done to let families feel safe in and around your locations. Management is not equipped to handle violent situations. Security personnel or security cameras need to be in place and reviewed. Start sending a message to communities on who you want your customers to be. Hot headed youths or Adults and families.
    There was an article in the Flamborough post from a police meeting to discuss issues in Waterdown the plaza in which you store is located was a high concern of the community for the reasons I’ve mentioned.

  116. i went to mcdonalds on feb 24,2019 in wallingford ct
    i waited 15 mints for a soda there were 2 customers in front of me at the drive thru they both had big orders they werent pulled ahead. then the orders were messed up an had to wait even longer i told the girl at the windown how i waited 15 mints an she should of had pulled the cars over to serve other people she was rude don’t know her name but she had tattoos on her arm she didn’t want to hear what i had to say an of course talking over me.this is the worst drive thru ever in wallingford ct in the morning i will talking the the mgr her name is olga

  117. Pikeville Tn, McDonalds, need MORE adult supervision. All you ever see is high school kids running around. The food.. is “horrible” and not made right. Their Carmel Lattes are NEVER full cups. And NEVER have whipped topping and carmel drizzle on it. Every McDonalds in surrounding towns do.. Pikeville’s doesnt. We purchased 2 Swiss/Mushroom sandwiches.. (over $13 for 2) to eat 4 bites and throw it in the garbage. Not fit to eat.. someone needs to teach those high schoolers how to cook if their going to cook for the public! Husband said today, we were “not” going back. Over $12???? for 3 med Lattes and reg fry.. Lattes less than 3/4 full! Enough is enough……..!

  118. Bangor Mi McDonald’s,so this girl named Selena holtsclaw , works at this location and is intimidating my children calling them cause words and she is 20 years of age please tell me why this is ok ,first she picks yells and screams at my 11 year old during work hours I have a drive thru worker business card told employee if the girl has a problem with my kid to call me ,so while on the clock she calls me and threatens me I hung up on her and told her to the woods with her that she is over 18 ,then proceeds to text my 16 year old saying she can meet her at 3:00 at her place of employment,also she has been calling my phone for three days and hanging up saying my child will be in the hospital by time I come pick her up I call a distric manager he hung up on me ,when I called the store the manager in charge is acting like it’s not a big deal saying we threatened her with is untrue so we are just trying to get to the bottom of this and stop this girl from messing with our family I have her recordings I also have her messages stating what ever happens to my kid is on me !

  119. I visit the McDonalds at 279 S Sandusky St. Delaware Ohio. I get so mad every time I go there. I feel sorry for the workers because they just step all over each other making the service very poor. Today I waited 20 minutes inside for my order. Please make the McDonalds inside more efficient. I think the service would be better and more timely. Also this McDonalds have a large turnover.

  120. A friend of mine visited a McDonalds in Dallas, Georgia this morning her and a friend were on their way to Church. One had on a t Shirt that said JESUS SAVES! and the Manager came out and said she either had to turn the t shirt inside out or leave. They Left My Question is why is it I can walk into a McDonalds and see kids wearing their pants around their thighs and showing off their colorful underwear but you cannot where a JESUS SAVES!! T Shirt and get served at a McDonalds??????? This is what is wrong with this country it has lost it’s values we once highly respected. I am Done with McDonalds will Not Eat There at any of their Businesses again!!!!! I’d Rather Have It My Way at Burger King, Sonics, or Checkers!!!!

  121. So, we’re in the Mcdonalds line now, at 10:00pm….now, we’ve already been sitting in the line for about a 10 minutes before actually getting to the part where you would order. So, we finally get to the part where we would order and on comes a girl and says “sorry, we’re not taking any orders. we’re doing a shift change and it takes 20 minutes.” First of all, this is very unprofessional and upsetting.

  122. Annapolis Md west street store is not able to do there job correctly. I am done with waiting in a drive thru line that defeats the meaning of fast food.So I go inside at 10.26am. I have to wait in the line because there is only one person working the register at that time. There are four people in front . It is obvious that the girl at the register does either not understand English or has not been trained correctly to handle the front line. After enough time goes by another employee helped a little then walked away.
    Time has passed after the other patrons in front of me have been taken care of. None of those transactions went smoothly. Now it my turn. I step up and place my order. I am told rudely like im expected to know the point at when the meals change that now lunch is being served and that the menu has changed. I have now been in the store for over twenty minutes watching poorly trained employees attempting there job and paid the price for there lack of ability to process orders. There was no apology , there was no we understand gesture. There was no acknowledgement of me being in line, There WAS me leaving out of your store because I do not get treated by anyone that way. I went across the street to the Burger King and was served every breakfast item I wanted for the people I was ordering for . And for the record it was after 11 when I walked into your competitors company . they did not seem to mind helping me .

  123. Good morning I recently came across a video of one of your drive through Clerks humiliating a homeless person by throwing water on them. Who would I be able to send that to, so hopefully you guys could have to try to figure out which store he’s in and reprimand him

  124. I just have one question. If youre dining in, I order 3 coffees, 2 small 1 large, plus breakfast, they ask me how many sugars I want. Well Im not sure really how many I will be using so I said give me 20 creamers and 20 sugars. She then says I can only give u 15 of each!! Well then why ask !!! Plus my coffee was very strong and sour. Now pancakes. 2 packages on each order I ask for another syrup was I supposed to get charged extra for syrup! This is del Rio TX MC where u have to ask for everything! Used to enjoyed having breakfast and having a good time with family well not anymore!

  125. Why haven’t I got my wu2 from McDonald’s? I mean come on I have called and called and I can never get a hold of these people

  126. Amherst Ohio has got to be the worst corporate run store I have been to.
    Extremely poor customer service and poor work ethics.
    A lot of fooling around, employees do acknowledge customers when waiting for a refill or mistake.
    Store is dirty and employees on their cell phones ignoring customers.
    My days of working with Corporate McDonald’s were nothing like it is now.
    As Management a tight ship was run and quality service was a must.
    Due to unskilled Management I can understand why over the Internet takes away from actual quality hiring.
    Meeting management was a great asset. Now quality hiring is “GONE!!!”

    1. Leeza, this is the normal operating procedure of this business. They are losing their customers. The old food and the employees,one reason. This customer will pay you no more. I hope MCDonalds loves losing money.

  127. The store at 7400 North 30th Street in Omaha, NE is horrible. For one thing, the drive-thru menu is situated so it’s hard to read when you’re at the speaker to order. Even if it was in a better position, the glass is dirty or cloudy or something. The inside smells bad and is not very clean. Please have someone look into this and give the inner city a better establishment.

  128. I deleted your McDonalds app. It was bad. It never worked at any restaurant in my area. Your wifi in your restaurants is the worst. App works at my home on my wifi – get to the restaurant and I can’t get a coupon. Always having difficulty connecting. You lived on my phone for six months. The cashiers in the restaurants in MA either don’t care, can’t speak English. I get a shoulder shrug. I’m going to Burger King. You guys are just awful.

  129. I went to McDonald’s and I got the Artisan Grilled Chicken Sandwich Meal. and it was way too delicious … it was so healthy because it was grilled and it was soo tasty and delicious I seriously think someone could easily get hurt by their taste buds exploding with joy.. people should have to sign a waver before eating it otherwise there’s a chance to be sued…

  130. Why is it that employees work their butts off but only get 415 every 2 weeks. It’s not a family friendly job to have. After working there for 6 months a barley make enough for a family of 3 to get by week to week. Employees aren’t treated equally and we don’t receive any benefits bc the way that we are scheduled No one makes full time. It’s like being told that hard work is enough.


  132. Visited your store in Easthampton Mass to buy the $1.00 coffee special. sounded like a great deal, ordered 4 large black hazelnut coffees. It was not real hazelnut, it was either waterdown or had a squirt of favor in it. A real true rip off.

  133. Macdonald’s Egypt’s customer service is terrible. You should really save your money!
    no matter what I do or how I post a complaint, the only answer I get is that they’ll get back to me .. and they don’t!
    The food is over an hour and a half late , tested like rubber and the fries are soaked!
    yesterday I ordered with a group of friends and the order didn’t arrive at all !!
    after calling 2 times to ask about our order , the sent it without even an apology! we then refused to take it as it also took too long to reach us after our 3rd call !
    I sent an email to mac Egypt’s customer service and all I got was an automated reply.
    I don’t know what kind of business they’re running down here but it sure isn’t macdonald’s! !

  134. I vist your store at 4202 Airport hwy Irving tx at 19:36 And order the mc.pick 2 meal and wanted the McRibs cashier inform me they don’t sell the McRibs anymore I pointed out to her that they still had it showing on the menu all she said was we don’t sell them anymore!! Well prior to that I was at same store bout week before had same problem I requested the manger on duty at the time she tell me they ran out 2 days before I said u need removed McRibs from the menu stop false advertising something u no longer have she just looks at me like a lost puppy
    Now week later (meaning today) I see still beening advertise on menu and i have pictures of the McRibs on the windows of buildings and at the main counter I took pictures of em all too
    Iam outraged as a customer beening lied too and when I complained to manger and nothing happens except beening treated like a fool
    I will never used that store again till something is done bout this suitation!!!!!
    Hopefully I’ll hear from someone soon bout this !!!
    Yours truly McRib man
    Thank u
    Alan Martin

  135. I would like to know why McDonald’s has to be open Christmas Eve and Christmas Day.
    isn’t this one time that all families be together.

  136. I live in the area around this location and they are not short on issues . Now I don’t know if it’s due to poor management pratice, but on multiple occasions I have come and received poor service. At one point I visited this location which is 24 hours and I was informed that they weren’t serving burgers which is a McDonald’s staple. On several occasions I have been told that they don’t have Apple pies no matter what time you visit this location. Now as a former employee of a McDonald’s location I don’t feel like the job is as difficult as this location makes it seem. I believe customer service is a big deal and this location lacks it in every aspect. There is no contact info posted to voice concerns to the owner or management at this location. I do believe this location had the potential to be better with the help of people who care.
    Store: 2020 Candler rd Decatur ga 30032

  137. I am asking you a question about why you do not have eggnog shake on holidays or peppermint shake on a holiday also I wanted to let you know that your Ilion New York branch has issues like using your cell phone whenever you feel like it, bad back talk to the customers, not very maintained, really clean only when they probably know ahead of time that somebody’s coming to inspect the place it’s somewhat appropriate clean but not thoroughly clean

  138. I visited Store #35654 at 6:18am Dec 13, 2016 this morning with my daughter, which we do on a weekly basis. This morning the young lady behind the counter was obviously in a bad mood (not our problem), she was very slow in getting our order taken and then when four other men walked in to order their breakfast she quickly shouted “Oh my God”, then she preceded to the back of the store and ignored the gentlemen until they finally left and she laughed about it. While this was all taking place, the cashier and another employee were using quite to foul language in front of other waiting customers. This is not my first bad experience at this location either. They want a higher minimum wage, then show some intelligence for goodness sake and little courtesy while they are at it.

    1. Tracy, yes this is another normal McDonald customer non service operation. Hope you like kissing money and customers goodbye.

  139. I visited the mcdonalds in lebanon tn on west main st and the temperature for the past two times inside the play area is 37 degrees. There is always a birthday party with numerous decorations for customers not to be able to have room to sit. Which occupies half of the play area. Plus you hear a person blowing up balloons the whole time with a machine.

  140. At 2 pm 11/21/2016 I visited your store in Clinton Ms 39056. No one was at the register yet there were 12 employees in the store. I waited 10 minutes in line and still no one attempted to take my order or even look in my direction. Orders were being taken and served at the window. I finally turned and left with NO intent of returning or ever buying from your company again. This store has had complaints galore posted on local websites and will most likely not remain in business in this town of 20000 plus residents. Rudeness and incompetence in service to the public is greatly disliked and frowned on in this town. You stand to lose a lot of money since this is a College town and even they are shunning buying from you. NO EXCUSE FOR THE RUDE NON SERVICE TODAY. ALL SHOULD BE FIRED AND A REVAMP OF THE STORE DONE WITH COMPETENT CARING EMPLOYEES HIRED.

    1. Tomy, gbecause they deserve no customer, no money. And come up with breakfast all day to benefit shareholder and stakeholders will it doesn’t work for long when bussiness loses customers and yes permenantly along with their money.

  141. I visited the McDonald’s on main street in Grand Prairie Texas last night, and I will never visit that location again. Myself and my five kids and 3 grandkids will never visit any McDonald’s again as long as I live! I have never been so angry! You had the filet of fish on sale 2 for 5 dollars but evidently they are not on sale anymore, however you didn’t have it removed from the board yet which was OK with me. My oldest son got irate and said no mom that’s false advertisement, I told him pick something else. He said fine bit I’m calling Corp and complaining. He asked for the manager, who was so rude that now I was getting irate. She refused to give her us her name, she refused to give us the store number and when we went to go find it on the door or somewhere she came out cussing in front of my children. I am a Christian and that language won’t be tolerated in front of my children. It was about 8pm Wed night. All I can say is from now on I will be at Jack in the Box or Taco Bell, or any other fast food place BUT McDonald’s. I’m also going to let the Sunday service at my church know about this location and their non-Christian like behavior and recommend that they and everyone I know no longer use McDonald’s. Thank you.And try to hire better people, this is past ridiculous.

    1. I can’t believe what I had to go here to say that something is wrong!! I went to the McDonalds on grand river in Redford and they had no Big Mac Sauce at 9:54pm!! I went to 5 mile and middlebelt and they had plenty of big max sauce??? I’m confused wouldn’t you have enough at all your stores??

  142. My husband and I stopped last night for a drink at your Pendleton,IN location. I went to the restroom and when I went to get some toilet paper, the holder came slamming down on top of my forehead. It hurt and just about knocked me out. It took a few seconds before I could even get my thoughts back. After talking to one of the young gals in charge, I get “Oh that happen to you too, it’s happen to others and we have had trouble with it” I told her 3 times to shut that stall off before someone sues them over it. She filled out an accident report and said she’d shut it off. I went back today to see if anything was done, NOPE. and it still comes open when you touch it. How dangerous! I was close to being knocked out. If that would of been someone older or light headed, it would of taken them out. Very dangerous! The place on my fore head is very tender and if I Bend over it hurts. This is a serious matter and something needs to be done soon. Before someone is hurt badly.

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