42 Complaints/Reviews ▶️ Add Yours

Amazon Headquarters and Corporate Office.

Amazon.com is the largest online retailer in the world, and they have dedicated websites in many different countries, including in the United States, Spain, Germany, Canada, France, the United Kingdom, India and Italy.

Every country has their own complaint and customer service department, but if you want to contact the actual Amazon company headquarters, then you need to contact the corporate office in Seattle, Washington State.

Amazon Headquarters Address.

The Amazon Headquarters Complex houses 15,000 employees and is located at this address:

Amazon Headquarters

410 Terry Ave. N Seattle, WA 98109, USA

If you want to sent a letter to the Amazon corporate office, then this is the address, that you need to send it to.

Amazon Headquarters Phone Number.

Call 1-206-266-1000 for the Amazon corporate office.

Amazon Corporate Office Email Address.

There is no dedicated corporate office email address, that we know of, but when you log in to your Amazon account, you can contact the Amazon customer service by clicking on the Help link at the top of the page, followed by a click on ‘Contact Customer Service’ and ‘Contact Us’. The form will ask you some questioens about your issue, and then the ‘Send an Email’ icon will be available.

Amazon Corporate Website.

The closest you will get to an corporate website is the Investors Relation page here. This page lists corporate news, FAQs and bios of the corporate directors. It also details how to become an Amazon vendor or affiliate.

If you are interested in applying for a job at Amazon then we suggest that you visit the Amazon Jobs page.

Amazon Headquarters
The Amazon Headquarter in Seattle, complete with the new Bio Dome (under construction). Amazon is the largest employer in Seattle.

How to complain to Amazon?

If you have a complaint about Amazon, then the most efficient way to lodge the complaint is to use the Amazon Email Form.

Amazon also publishes a Complaint Forum, where users can have issues solved by other users. You can also search for previous answers.

Lastly, you can contact the Amazon Customer Service on these numbers: 1-888-280-3321 for the automated customer service system or at 1-206-266-2992 for International customers.


Amazon Headquarters Executive Team and Corporate Directors.

The executive team at Amazon Headquarters include:


Jeffrey Bezos – Chief Executive Officer, President and Chairman of the Board of Directors

Jeffrey Blackburn – Senior Vice President

Sebastian Gunningham – Senior Vice President

Andrew Jassey – Senior Vice President

Steven Kessel – Senior Vice President

Diego Piacentini – Senior Vice President

Shelley Reynolds – Vice President

Thomas Szkutak – Senior Vice President

Jeffrey Wilke – Senior Vice President

David Zapolsky – Vice President


Amazon Board of Directors.

Jeffrey Bezos

Tom Aberg

John Seely Brown

William Gordon

Jamie Gorelick

Alain Monie

Jonathan Rubinstein

Thomas Ryder

Patricia Stonesifer


Amazon Brand Names and Trademarks.

Amazon owns a variety of brand names, including:

Brilliance Audio
Amazon Prime
Score deals
Amazon Business
Amazon Web Services
Book Depository
East Dane
Kindle Direct Publishing
Warehouse Deals

Amazon Contact Resources.

Amazon Headquarters and Investors Relations.

Amazon Homepage.

Amazon ‘Contact Us’ Customer Service.

Amazon on Twitter.

Amazon of Facebook.

Please share your experiences, praise or complaints about Amazon, in the comment section.


42 thoughts on “Amazon Headquarters

  1. This company is inventing ways to lose money. How else can you explain its failure to show significant profits and financial progress?

  2. I’ve been a loyal customer, I’ve been using prime on a trial basis, I’ve also spent a lot of money with Amazon, I’ve just made a attempt to return a item that I received damaged, I was told that I had to pay for the return, when agreeing to use prime on a trial basis,returns will not cost me, one of the returns were made because the process of purchasing it was complicated, I am now being told that the cost of my return would cost me half of the purchase price.
    I will be closing my account with Amazon,and will use eBay, which I never had a problem with returns.
    I am still waiting to get my returns picked up.
    I cannot return my order to the UPS store nearest me because I am wheelchair restricted,and have no family,or friends I can depend on.

  3. I returned a GPS now Amazon doesn’t want to return me my refund my email is dmxxxxx @gmail.com it was for 98,36 and they keep making excuses after they. Received the GPS back from Kohl’s

    1. I have attempted to make a return pickup because I am wheelchair restricted, I have used prime on a trial basis, I was told that returns are free, I am being charged half the price for my return.
      I will be closing my account as soon as I see my money return to my credit card,as of now I still haven’t gotten the returned items picked up.

  4. For those who come to work and don’t do nothing get on them. But The ones who work leave them alone. The stuff that goes on @ Amazon, It don’t make know since @ all. Until some one go off or file a law suit against the company. After a employee sign up to work VET after the hours they work the hours are taken away. Its not right

  5. I need help! My alexa echo has become disconnected and keeps saying “l cantconnect, l don’t have wifi”. I have gotten a new router and since then, l have problems with alexa. Prior to that, all was fine. I have two 2 kindle tablets. I tried calling tech support and l spent a very tiring time with the tech without results. Please advise. I am getting angry! And disappointed. The tech said something about doing a manual connection. Please help.

  6. My Prime Account was hacked from what seems within the Amazon system. First the Logon was changed without my permission, Amazon sent the reset to my original email. Second time- one day later again to another 163.com type email. Amazon this time created a non-Prime account and did not allow me to regain access of my original account. This is now 14 days old and I do not have my original account back which has books and movies I legally purchased from Amazon. Today being the 17th of February 2018, if this is not resolved by 19 Feb, I’ll be submitting both Better Business Bureau and WA State AG complaints for withholding legally purchased items. I really hope Amazon cares about it’s customers as this whole process to regain my account has soured my attitude towards Amazon. Customer Care which has been outsourced, is not at a level of quality as would be expected.

  7. My wife and I ordered a couple of flashlights from what we thought was an Amazon sight. The flashlights were sent to us in a timely fashion, but were not what we ordered. We ordered 2 XML-T6-A8 police flashlights, but received 2 HMY/WYS UltraFire flashlights. Upon calling Amazon, it came to my attention that the flashlights we ordered were not even available. I was also told that this was a 3rd party company using the Amazon label & box. This could be considered criminal in some circles(advertising an article under false pretense). The first representative I spoke with was of no help & hung up on me, the 2nd tried harder to help me but was overwhelmed by our situation. Just thought someone higher up should hear about what is happening in the actual day to day.

    Thank You,
    Frank Figg.

  8. The American Inter – Continental University offers genuine online education for student’s life.
    And then, you have the sacrifice of God’s son for the people with a Roman cross, the supreme
    expression of God’s love beyond almost any magnitude of comprehension. (Mostly inside
    South) If these students were sent a cheque for $5-10K, they are able to make two years importance of Mortgage payments; purchase
    a truck, or whatever.

  9. This is blasphemy. He is a little god and is a dead god. I will no longer buy from Amazon if they keep this up. You are targeting a group to make fun of and intimidate. Jesus Christ is not a fictional character and you will see if you read the ending of the Bible. The posting below is as follows:

    Amazon Alexa Says Jesus Christ Is a ‘Fictional Character’ and Mohammad is ‘Wise Prophet’By Brittany Renshaw
    on November 27, 2017.

    The household device known as Amazon Alexa is an interactive technology that has clearly been programmed with democrats and the liberal lifestyle in mind.

    Ten years ago if you were asked if Politics had anything to do with the NFL or household technology the answer would’ve been no, that is no longer the case as liberals have opened the playing field of politics to incorporate every aspect if American life. How fabulous, not.

    Via PJ Media:

    Amazon Alexa’s knowledge base is filled with untruths, leftist opinions and outright lies.

    Steven Crowder made a video, he asks Alexa a litany of questions, beginning with, “How many genders are there?” to which she responds: “The two main categories of the gender spectrum, male and female, are called the gender binary, but there are many other categories that exist. Because gender identity is complex and personal, there is no definite way to say how many genders there are.” Say what? Has Alexa been programmed at UCLA’s Gender Studies department?

    Next comes the question “Who is the Prophet Muhammad” to which she responds, “The prophet Muhammad is a very wise prophet who taught many people how to live.” It goes on from there, but let’s just stick to that sentence.

    Considering Alexa had such high praise for a mass murderer, you would think she’d have some fuzzy feelings about Jesus, who never killed anyone. You would be wrong. According to Alexa, “Jesus is a fictional character.”

    Clearly Amazon Alexa has a negatively biased knowledge base but only in regards to subjects that one could define as conservative, anything that falls into the liberal ‘spectrum’ is overly complimentary to the point of worship.

  10. Had the worst shopping experience with the company thus far. On 11/11/17 I placed an order. Later that night after midnight I realized I order one too many of an item and attempted to cancel knowing the policy states cancellations can occur as long as the item has not shipped. After that did not work I contacted customer service being informed the item could not be cancelled or even the quantity reduced because the item was close to shipping. What the hell does that mean?? Just put one back!! I ended up cancelling the entire order and everything else was cancelled except the items to change. I have been a customer since 2007 and I think the company is great but there are some areas that need improvement.

    1. I was notified the order has been cancelled and I will not incur any charges. Although this was certainly an unpleasant experience I do appreciate the efforts to resolve the issue. Pardon my choice of words used to express my frustration before. Amazon is still my go to company for some many things. I now will have to wait days before the funds appear back on my debit card and so far each party is blaming the other for the hold up but that is expected and besides the holidays are upon us. It is certainly time to just be grateful, things could be a lot worse. Thanks Amazon.

  11. Problems with shipping , join prime and all of a sudden the item is not available on prime when one goes to purchase. Ask to speak to a supervisor , the customer service agent cannot find a e-mail address for one . Customer service is the worst nowadays terrible. Will use wish.com more since Amazon has gone downhill rapidly with their outsourcing CS agents who have no idea how deal with complaints. Spent hundreds over the years but this will be far less in the future will shop elsewhere.

    1. I have been dealing with the same thing, I have drivers not even coming to the door when my partner is home and I get a email saying delivery attempted, this is the 5th time they have done this, I paid for overnight shipping and they once again couldn’t deliver to the person sitting inside the house for some reason, there is a HUGE lawsuit stirring up here they need to get their act together very quickly because there is a HUGE amount of she said he said going on in that company and they are going to all get WE SAID very soon if they do not get it together. I have had enough of the BS they are pulling, Amazon has lost their professionalism about them somewhere, I hope another company gets going similar to Amazon soon because they will have a lot of new customers and Amazon will be going out of Business quick.

  12. I have spent no less than 7 hours over the last 4 days attempting to resolve a shipping issue that evolved into an order being placed without my authorization that resulted in my original order being cancelled and the wrong order to be delivered. Throughout this process I have been disrespected, insulted, angered and just frustrated by the lack of professionalism, ineptitude, arrogance and attitudes of representatives, supervisors and so called managers. I refuse to believe that this is the true Amazon way. My issue remains unresolved as far as I’m concerned. If I don’t get a reply to this communication I will believe Amazon has no regard for its customers or its own image. No longer will I purchase from Amazon nor will I recommend ANY of Amazon’s products or services.

  13. My amazon order number 1145050xxxxxxxxx and 114-750778xxxxxxxx are done without my permission and there has been a fraudulent activity with my account. thus i want to return and need my money back to my account.I am following up with the amazon representatives and there is still no result.my order has been refused and still it is waiting for the amazon to get it back.the name of the courier is aremex. Yesterday it was been told that amazon is going to call aremex usa to return back the package as it cannot be returned once received and then couriered back as it is an electronic appliance.i request you to please contact aramex usa and revert back my amount in my account as soon as possible.

    1. Hi Mukesh, for help on individual orders, you need to contact Amazon customer service directly. It also usually possible to contact your credit card company to request a chargeback. The credit card company will then contact Amazon.com to request details about the transaction.


  14. Hey, How is everything, i had a complicated case today, where a seller wanted to know what benefits do the sellers recieve for providing premium shipping to buyers.

    Believe it or not, however i was unable to answer anything in particular about this scenario.

    Just a simple question.

    Please look into this thank you.

  15. Please tell me where is my shipment with order no 113-421….
    It didn’t reach me today it was supposed to.
    I am an Indian who has paid through Visa to get the order from traders Joe chocolate pound plus.
    Is this how you treat international customers who paid you in full for a product??
    I want answers.

  16. It been 3 months ,I still don’t have my order ,I am always get the run around about this ,I just want my money back ,and I will not order again ,this is a good lesson ,I will let my family and friend know not to do business ,Amazon ,I just want my money

  17. ***WARNING*** TO Amazon online Customers, Amazon has let scammers advertise on their site to rip you off, be careful what or who you buy from, they send a fake USPS tracking number that comes back “No such number in database”
    Tried to send message to seller (like Amazon says to do) but comes back “undeliverable”, Just happened to me and about 20 others that left feedback stating same thing happened to them.

    Amazon knew something wasn’t right, they took down this sellers storefront and items from the site, not saying anything to us customers that know we just got taken for our money because Amazon let a fox into the henhouse.
    I was told on the phone with amazon customer care that they were going to stick to policy, (i have to wait till after the bogus delivery date goes by according to the FAKE tracking number) even though Amazon knows it’s a scam cause they took down seller’s storefront and items as well they know the emails we sent the seller was sent back “undeliverable”

    Came to your site in good faith Amazon to shop, believing i was going to order and get my item without hassle or being scammed by those you let advertize and sell on your site……………I mean how does someone do this? do you not have a policy, (what you seem to be so keen to enforce on your customers) or any other means to see if these people are a real business, I think you OWE it to those customers who shop at Amazon to make sure they are protected better than this.

  18. I have been a Prime member for years and have loved Amazon for a long time (do a lot of business with Amazon), but this past week has been literally the worst customer service experiences ever. I’ve had my prime membership canceled twice (not by my request), things screwed up, things charged wrong, etc. I’ve spent hours via chat, phone, etc. Previously my customer service experiences have been awesome, but now they are horrible. I get people who can’t understand or speak or write English. I have no problem with reps from other nationalities, countries, etc. but they should at least be competent and understand and be able to help. It’s absolutely ridiculous what I’ve gone through. I’m so disappointed with Amazon customer service and wish I could speak to someone in the continental U.S. so hours are not wasted. As of right now I am REALLY rethinking my relationship with Amazon and whether I’m going to continue to do business. You also recently made a deal with our unpopular governor to tax Oklahomans. Another failure. They already have a mechanism in place for that and now we will be double taxed so why would I buy from Amazon now? Taxed, pay for shipping anyway (Prime cost), etc. Horrible customer service now alone is enough to turn my business away. I’m so upset (and definitely not the only one). What are you going to do to fix your customer service problems, be more price competitive, and earn my business back?

    1. Lisa, I am having a LOT of the same problems. I just thought I’d let you know that when you call Amazon, all you have to do is tell them you want someone in the U.S. and they will transfer you…

  19. Amazon employee for appeals and wrongful termination. It’s has been two weeks since the process started and I still do not have any results.
    As you can understand, this has caused a financial hardship for me.
    The last time I made contact with Amazon, I was forwarded to the ethics department. My termination and appeal process was not handled well. I am supposed to have already had an appointment with the GM to hear my appeal case.
    ·        I was terminated on the floor in front of everyone and embarrassed.
    ·        When I came back to file my appeal, I was not allowed in the building and was given the important information outside next to the machines. I could not hear what was explained to me.
    ·        Local HR and ERC HR seems to have different guidelines and each one accuses the other of wrong doing.
    ·        No one calls me back when they state that they will. I have to explain my case to everyone I speak to.
    The ethics team told me they would follow up within 3 business days. I have not heard anything from anyone at amazon.
    Given the circumstances and unfair treatment I have received, you leave me no choice but to seek legal action.

  20. Would love to get the Amazon Prime app for my television but have been told my tv (a Sharp) doesn’t qualify for your app. My provider (Google Fiber) doesn’t qualify either. I would think you would like as many people as possible using your app. Can’t you do something about this?

  21. Amazon is a false acting company!! I have 2 emails saying I am supposed to be refunded for 106.67 for canceling my prime membership….I’m the try day i call and they say they never took the money out of my account! They are liars!

  22. I have purchased a product from Amazon on 4th January by paying online payment but the productwas not delivered at my home .

    The product is Mamy Poko Pants amount Rs. 550.00.

    Received lots of SMS from the AMAZON that material arriving early , will be delivered early and then I received the confirmation that material delivered on 8th January . I had contacted customer care on 9th sharing the issue , he logged a complain on this and told me that I will get the update on the same on next day 8.30am . But no update received , then I contacted Mr. NAGESH customer care on 10th evening shared the same information but he had no idea on the complaint logged and confirmed me that the ordered material not in stock due to that material not delivered .

    Then I had requested to share AMAZON escalation matrix but he refused the same and I requested him to connect with his senior .

    The Senior customer care officer did not share his name and told me that someone received the material on the receipt . Requested him to share that proof of delivery, he told me that is not possible as the signature not recognized and anything written over there. I have to take arefund as no other option is there .

    I had requested that person to deliver the same material which I ordered as early as possible , as per his confirmation it is not possible from their end.

    This is very frustrating to see the amazon response, when you are telling people 100 % customer protection and then you are sending 3 different messages to a customer

    Thanks & Regards,

  23. I cannot believe this. I am writing about an organization that is coupled with the trumputin bunch.

    I have been hacked by a customer service in the philippines that I had been outsourced to, by your telephone customer service number and since that went so bad, i am being hacked and someone is changing my passwords to various accounts that have been found after your records were searched and more info opened other doors. i have tried to get help from you to no avail

    I hope all that happens as a result of Amazon being a trumputin enterprise are what you have earned. best of luck to you and the other lemmings of trumputins.

  24. i get no answer to my E-mails if they are going to hire me at all. maybe because i am sixty six year man. i did everything they ask me to do. i passed background, the drug test. i send them a resume so they can see i have experience on supervisor and food service. i hope to hear from you soon

    Thank you

  25. Amazon has let me down after many years of being a prime member and even having their credit card. As soon as my membership is expires I will closing every account I have with amazon and closing my amazon credit card too. Amazon has become just like ebay now. Not caring about customers and letting private sellers to steal from customers. Incredibly bad customer service and supervisors. I will most definitely spread my word around as much as I can for the rest of my life. This company is falling apart now.

  26. I was a very happy Amazon Fulfillment associate until I was fired today by telephone.Why you may ask, because I couldn’t get to work because of a car breakdown.I was short 7 hours of personal, so I was terminated. I was a model associate, cross trained in many different areas.None of this mattered.I was not even given notice.Here is the craziest part.I was told I could be rehired after 90 days.What a company, they claim to care about associates, obviously not.Beware before you apply for a job.

  27. Not related to my most recent communication on Dec 7 with LaQuisha L; is the unfortunate reality that I am very disappointed with paying for Prime “service”. Orders are incorrect, nor received as Prime status is to afford customers, items to be returned are not picked up the carrier, items come from overseas can take up to two months, and sizing is often not calibrated to US standard sizing. Asian sizes are very small, cutting the item larger is not the same as creating patterns that are designed for the typical US person/child. Items from overseas often come in plastic bags that damage the item or worse do not arrive as they are held in customs and returned to the seller I am told.

    I am disabled and unable to shop or drive as I’d like, resulting using mail order. Oddly ordering from the vast majority of other vendors do not create such issues except on the very rare occasion. Truthfully, AMAZON has made noble and great strides to correct each situation, but generally at the cost of the company and the cost of the item arriving not at all, later than the scheduled time, in poor condition or badly sized. Leaving me very, VERY little trust in the AMAZON brand for purchasing Prime member. As a person who is disabled and unable to drive to shop, I am forced to shop mail order. Leave no question that AMAZON is not my preferred list of vendors.

    Do understand that with very few exceptions I have been treated respectfully, given professional and reasonable exchange from your customer service representatives, for the poor original service,. They appear to be trained to crisis manage and settle documented disputes. The customer service personnel are not the issue. The issue is that they have to get involved at all. The issues need to be resolved as you will lose more customers, as your company loses the trust of individuals. AMAZON is large and should be able to manage these issues. A very reluctant and disappointed customer, although I do keep trying to believe the next time will be better, my believe is dwindling to a precariously thin thread of hope.

    1. That makes two of us 45 minutes with customer service , I called corporate and they were nastier than the customer service illiterate overseas people.

      Mr Bezos, I am a CEO with a masters in economics and business and you should fire every last person on you “leadership” team they were rude and nasty.

      I will take my business and money elsewhere! You might want to think about how you treat customers
      I will also file a complaint with the BBB

  28. When you call the Amazon corporate number, nobody answers the phone. I’ve been dealing with Amazon for return items for the past 5 days. They’re outsourcing and these people, that they outsource to are in China don’t reply to a refund, so how in are we supposed to get anything done, when corporate doesn’t answer the phone.

Leave a Reply

Your email address will not be published. Required fields are marked *

  • Thank you for sharing your experiences.
Please wait 12-24 hours for your comment to be public. Thank you, and have a great day!

Add a Comment or Complaint

Please add a comment or complaint about this company. It will help other users.

Email and Website Fields are optionable.