American Airlines Headquarters
American Airlines Headquarters.
Complete guide to American Airlines’ Corporate Office. The guide includes phone number, address, and other contacts.
About American Airlines.
American Airlines was established as an air mail company in Chicago in 1926, although commercial operations did not begin until a decade later with a flight between New York and Chicago. International routes were established in 1945 and currently, AA serves over 300 destinations and operates more than 6,500 flights every day.
The company has been headquartered in Texas since 1979 and is currently in the process of expanding its headquarters. It is expected that the new headquarters will be operational by 2019.
American Airlines Corporate Office Contacts.
Contact American Arlines headquarters using the contact details listed below.
American Airlines Headquarters Phone Numbers.
+1-817-963-1234
+1-817-967-2000
+1-817-685-9377
American Airlines Headquarters Switchboard Hours.
9 a.m. to 5 p.m. Monday – Friday (Central Time Zone)
American Airlines Headquarters Fax Number.
+1-817-967-2937
American Airlines Corporate Headquarters Address.
4333 Amon Carter Boulevard, MD 5675,
Fort Worth, Texas 76155
USA
American Airlines is now building a new $350 million corporate campus on 300 acres west of Texas 360, nearby. The new four-building headquarters campus will be finished in January 2019 and will house about 5,000 AA employees. The headquarters will be named after Robert L. Crandall, the former CEO.
American Airlines Executive Team.
This is the full list of corporate leadership at American Airlines.
- W. Douglas Parker, CEO
- Robert D. Isom, Jr., President
- Elise R. Eberwein, Executive Vice President (People and Communications)
- Beverly K. Goulet, Executive Vice President & Chief Integration Officer
- Maya Leibman, Executive Vice President & Chief Information Officer
- Stephen L. Johnson, Executive Vice President (Corporate Affairs) & Assistant Secretary
- Derek J. Kerr, Executive Vice President & Chief Financial Officer
- Andrew Nocella, Senior Vice President & Chief Marketing Officer
- Kurt Stache, Senior Vice President (Marketing & Loyalty)
- Vasu Raja, Vice President (Network Planning)
- Joe Mohan, Vice President (Alliances & Partnerships)
American Airlines Board of Directors:
- W. Douglas Parker, Chairman of the Board
- James F. Albaugh
- Jeffrey D. Benjamin
- John T. Cahill
- Michael J. Embler
- Matthew J. Hart
- Alberto Ibargüen
- Richard C. Kraemer
- Susan D. Kronick
- Martin H. Nesbitt
- Denise M. O’Leary
- W. Douglas Parker
- Ray M. Robinson
- Richard P. Schifter
American Airlines Careers and Jobs.
American Airlines employs over 110,000 people worldwide. Visit their careers site to view airport jobs, vacancies in technical and maintenance occupations, and professional job openings in PR, finance, sales, marketing, IT, governance, engineering, PR, legal, etc.
College graduates can browse job openings here, or learn about the internships at American Airlines’ MBA Leadership Program here.
How to complain to American Airlines.
To complain to American Airlines, use the toll-free AA Customer Service number 1-800-433-7300. Spanish language operators can be found on 1-800-633-3711. Members of the AAdvantage program can call 1-800-882-8880. For problems with the AA website, call AA Technical Support on 1-800-222-2377 .
If you don’t want to be on the phone, then AA complaints, issues or questions can be handled via the American Airlines Email Form. Choose your subject, i.e missing bags, customer relations, vacations, then enter your contact information and detail your issue or question.
The Twitter handle @AmericanAir can also be used to make a complaint. You can find the Twitter Support page here. This Twitter page is very active and you can expect an answer for simple questions in minutes.
You can use the following mailing address to raise concerns or send complaints in writing:
P.O. Box 619616, Dallas Fort Worth Airport, TX 75261-9616
or
Customer Relations Team
American Airlines Customer Relations
4000 E. Sky Harbor Boulevard, Phoenix, AZ 85034.
For international contact numbers, please see our American Airlines customer service page.
Other American Airlines Resources.
Below is an extensive list of additional resources that you can use to get in touch or learn more about American Airlines and its operations.
- American Airlines on Facebook
- American Airlines on Twitter / @AmericanAir
- American Airlines on LinkedIn
- American Airlines on Youtube
- American Airlines on Instagram
- American Airlines on Google+
- American Airlines on Pinterest
- Business Travel Services
- Corporate Enquiries
- Website Feedback
- Customer Service FAQs
- Newsroom
- Investor Relations / [email protected] / 1-817-931-3423
- Investor FAQs
- Information for shareholders / 1-877- 390-3077
Please share your experiences, praise or complaints about American Airlines in the comment section.
I have been with AA for over 35 years, today I tried to get some simple info on upgrading to first class on my flight and all I received was a run around and the AA rep lying to me, this a major turn off. We are currently Pro Platinum and have spent a lot of money with the AA company and I can’t get some simple info, I am sitting on the phone again now for over an hour on hold
Email for American Airlines
To whole it may concern,
I wouldn’t be writing this email if it wasn’t necessary. After my experience with American Airlines yesterday, it has truly put a bad taste in my mouth! And I will be sharing about this everywhere possible until there is a solution!
I arrived to the airport 5 minutes (actually 4) from my bag not being put on and being told you can’t get on the flight and no one was even boarded yet! I mentioned because of the long line, it made me 4 minutes behind. She didn’t care and said you cannot get on this flight and then wasn’t even going to help me find another. The lady at the front desk was telling me to step aside as I started crying… how hurtful that was cause she smiled out of despite. (I can even show you a photo a took there with the time stamp)
After I asked what to do, she told I probably won’t make it today – that is not what you say to someone whose paid for a flight months out!
After calling customer, service they sorta helped then I got to the gate and they told me I couldn’t get on because I don’t have my checked bag on that flight? And they were also very rude!
Every employee genuinely acted like they didn’t care at all! Like I want even a human being!
That’s what made it so much worse!
Paying for this experience isn’t cheap but being scolded is something that shouldn’t be allowed!
On top of this, I still have not received my luggage that said they delayed. I even called yesterday and said my sons formula is in there and it’s an emergency!
Until there is something we can do to resolve this or even show I should use American Airlines again, I am not happy about this. Is there anything that you can do to change this??
Does American Airlines have a customer service department which addresses customer’s needs?
I was on a flight last night in first class and your stewardess was harsh, belittling rude and made me feel unsafe due to her bizarre behavior which was not normal and could indicate severe emotional distress. After I observed several encounters with first class passengers, I wanted to help her get control of her behavior by letting her know I planned to file a complaint, but I did not feel it was safe to make a comment to her. After the flight, most of the first class passengers discussed her bizarre behavior around the carousel getting our bags and all agreed her behavior was harsh, rude, belittling and totally not the norm for American Airlines personnel. I have looked for a phone number to get you this information more quickly as I feel someone needs to know about this soon. Since I could my find a number I am using this mechanism to file this complaint.
I am a disabled veteran, I have bad hips, knees and diformed ankles. American Airlines says I’m not “disabled” enough to be worthy of a bulkhead seat for free, I have to pay for the upgraded seat ..
I don’t understand ..
I’ve never seen a more inept run airline in my life. I’ve flown everyone except AA till now!
Our flight got delayed 5 times and then canceled, I had my 80 year old mother with me. Any other airline would’ve put us on any other airline and for us home as this happened at 4:00 or at least given hotel accommodations. Not AA!!
My mother and I had to sleep in the airport on a bench and wait 24 hours until getting a seat on stand by!
DONT FLY AMERICAN!
I know my teams I coach and family will never again
I left my purse under the seat on my flight. Not one person was helpful with helping me locate it. I filed a claim as I was told to do, but no one seemed to know where my item would be returned to. I called 20 minutes after getting off flight and realizing I had left it, and no one would connect me to the desk at the gate I arrived through to see immediately if it was found so I could retrieve it. After be sent on circles I gave up. My purse was never found, which seems odd considering they clean and check between each flight. My car keys, wallet with ID and debit cards, and other valuables were in there, its been nothing but a headache trying to work with AA locate it.
Now we are in 2023 and they are much much worse. Go Delta !!
I will boycott American airlines If you deny voter ID law in Georgia. We need ID to book tickets.
American Airline Flight 5060 DCA to PIT on 2/11/19, Flight Attendant Patrick O’Connor should be given recognition for his appearance and positive interaction with passengers. You, Patrick is what makes flying pleasurable, spreading happiness among customers on board. Keep up the good work. You are a fine representative for American Airlines! They are fortunate to have you on their team.
no recourse if baggage claim steals from your bag! had to last minute check my carry on. Arrived in Miami after a layover in Dallas and my jewelry and other items were stolen. the same thing happened on the way back! I reported it to them and the local police department, Now they will not respond to my emails. I have requested the video footage as well as the employees name. if they wont do anything, I will file a report with the police department in the town the thief lives in and file a civil complaint against him/her personally!
I am interested in speaking to the appropriate person regarding offering a discount corporate golf practice and discount golf lesson program at our Golf Driving Range, Cooper’s Golf Park in Euless, Texas where i am the Head Golf PGA Golf Professional. Our website is coopersgolfpark.com. Please contact me at 214-882-xxxx
We left a pair of prescription glasses in seat 1 C on September 28, 2018 flight # 895. Name of person in that seat was Ronald Moyer traveling from Cancun, Mexico to Charlotte, NC.
We know for sure the glasses were left in that seat.
We sent the email form for Lost and Found, shortly after arriving home. We have had no response to that email and we called AA today, October 26th, who referred us to file another Lost and Found request!
Ronald’s email address is [email protected]
His cell # is 434 609-xxxx
Home # 434 525-xxxx
I am aware that the airplane is cleaned behind every arrival so why can’t we find these glasses?
Please respond and I will again file another Lost and Found form.
Passengers
Anita Gill
Ronald Moyer
I purchased a one way ticket on 6-2-18 for my blind sister to leave Jacksonville NC on sept 6th to Tristate airport in Huntington WV the ticket was 198.00 the ticket they printed was for Tricity TN i went to have it corrected and they told me it was going to be a additional 88.00 for their mistake i told them they needed to fix it the supervisor was very arrogant and ill mannered so i have to take my sister back by car they gave my refund were talking about a multi billion company i hope it was worth it as a frequent flyer of AA i wont be flying no more with them by the way it would’ve not have make or break them.
I was traveling to New Bern, North Carolina from San Diego, California and was charged $400 for two additional bags making it a total of five bags. Being active duty military, I have never had an issue before with not having my orders physically on me. Fortunately, I am a senior ranking Marine with over 24+ years of honorable and continued service to this great nation. My concern is, what if a junior ranking military member lost his orders and was running late for his flight? Are you going to trash their bags because they can’t produce a copy of their orders to and from (TAD) temporary assigned duty? I’m sure I could have gone to the USO and figured out how to get my orders but like I said previously, I was pressed for time. I felt like I was treated like a criminal and it kind of turned into a show for other passengers which aggravated the situation. I’m an active duty military identification card carrying member of the finest fighting force in America. I relented and just paid the $400 and then I was told that I could contact customer service and maybe get a refund. Maybe?! If I had the time, I would have called for a manager but I needed to catch my flight back to report back to my command that evening.
As a supervisor myself, I think your procedures need to be re-examined and personnel training for your ticket counter team members.
Hello.
I’ve been trying to get resolution to a damaged bag beyond repair issue that started in November 2017. I’m so frustrated with the lack of communication, follow through and basic customer service that I’m ready to close my AA credit card. I’m really really hoping someone will reach out to me ASAP from corporate office.
Good Afternoon
We are Aeropuertos del Oriente(ADO).
Our Company, based in Bogota(Colombia) runs 6 airport concessions attending the following cities: Santa Marta, Valledupar, Bucaramanga, Barrancabermeja, Cucuta and Rioacha.
We checked the attendants list for Routes Americas 2018, event that will perfom in Quito, Ecuador from February 13-15 )and we find that Suncountry will attend the event.
We will like to arrange a meeting with AA staff in order to explore business opportunities for both companies.
Appreciate if you can provide us contact person(s) that will attend the event, so we can arrange a meeting previously.
Look forward to your news,
Rgds
Marcel Di Muzio B.
Commercial Director
Aeropuertos de Oriente S.A.S.
Calle 72 No. 8-24 Piso 4 Bogotá
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Tratamiento de Datos Personales: En cumplimiento de la ley 1581 del 2012 y del decreto 1377 de 2013, le informamos que el responsable del tratamiento de sus datos personales es Aeropuertos de Oriente S.A.S. (ADO). A través de esta comunicación usted acepta que sus datos sean almacenados y autoriza expresamente a ADO para utilizarlos dentro del desarrollo de sus actividades comerciales por un período de 10 años o hasta que usted lo solicite, siempre que su relación con ADO haya terminado. Así mismo, autoriza a ADO a transferir sus datos para los fines mencionados. Si usted no está de acuerdo con esta autorización, por favor responda a este correo informando de su decisión para que sus datos personales no sean tratados por ADO.
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I FLEW WITH AMERICAN AIRLINES TO SAN JUAN PUERTO RICO FOR MY 2 YEAR WEDDING ANNIVERSARY. OUR TRIP WAS ORIGINALLY FROM SEPTEMBER 17TH – SEPTEMBER 21ST OF THIS YEAR 2017 DURING OUR STAY HURRICANE MARIA HIT CAUSING US TO BE STUCK FOR AN EXTRA WEEK. WE HAD 4 FLIGHT CANCELLATIONS. I KNOW YOU GUYS DONT HAVE CONTROL OF THE WEATHER BUT I FELT THAT IF ONE FLIGHT WAS ABLE TO GO OUT 2 OR 3 SHOULD HAVE BEEN ABLE TO GO OUT NOT ONLY THAT A FEW OF THE FLIGHTS THAT MY WIFE AND I WAS BOOKED ON WAS CANCEL AND THEN REBOOKED BUT WE WASNT ABLE TO GET BACK ON THOSE FLIGHTS THATS CRAZY. I USE TO WORK WITH THE AIRPORT SO I KNOW THAT AMERICAN AND UNITED ARE SISTER AIRLINES SO IF ONE HAS A FLIGHT THAT WAS OPEN YOU GUYS COULD SWITCH MY TICKETS WITH NO EXTRA COST I HAD A SITUATION IN WHICH I FOUNT A FLIGHT ON UNITED GOING TO MIAMI FLORDIA BUT ONE OF YOU GUYS CUSTOMER SERVICE REPS TOLD ME I WASNT ALLOWED TO SWITCH AIRLINE FROM AMERCAN TO UNITED WHICH WAS A LIE SHE TRIED TO TELL ME I HAD TO PAY $1600 EACH FOR A TICKET THATS CRAZY! AFTER ALREADY DEALING WITH THE HOTEL ISSUES I YET HAD TO DEAL WITH THE AIRLINE TELLING ME WRONG INFORMATION. IT TOOK ME A WHOLE WEEK TO BOOK ANOTHER FLIGHT AND WHEN I DID IT WASNT WITH AMERICAN I FINALLY GOT IN TOUCH WITH A KIND ENOUGH LADY TO SWITCH ME TO AN OPEN SLOT ON UNITED AFTER BEING TOLD BY OTHERS I COULDNT. THATS NOT RIGHT WHAT CAN YOU GUYS DO FOR ME TO OVER TURN MY NEGATIVE REVIEW AND EXSPERIENCE WITH AMERICAN AIRLINES?
I also forgot to mention I went to Barbados in 2015 for another event by AA of course, came back and flew up to Calgary, Canada for my cousin’s funeral, never got my luggage; I flew AA from Boston to Chicago on October 31 and connected with United to Calgary……..Flew back from Calgary to Chicago on United connecting to AA from Chicago to Boston on November 3rd. Now American was saying United had the bags and they would deliver them to the house……United was saying AA had the bags and would deliver them to the house. The bags were never delivered, had to wear the same clothes throughout the whole trip but the interesting thing was when I got back to Chicago, my bags were right there at AA, never got on to the connecting flight…….I then had to pay to mail back the items I had for my family to Calgary; these things aren’t right and need immediate attention.
Since Pan Am I have flew with AA on all my trips back & forth to Barbados; I am not one to complain even though I may have many reasons to but after my last trip I have no other choice but to and will not be ok until I say something. My flight from Boston on July 6 was suppose to leave at 6:am, the flight was delayed causing me to miss my connecting flight to Barbados; no reason was given and no one said anything as to why the flight was delayed. I never got to Barbados until about 10:pm that night compare to 2:pm. I left Barbados on July 17 at about 3:45 pm to reach Boston about midnight that same night and I never got to Boston until about 2:pm the next day. The folks who were working with the wheelchairs were very slothful and non professional causing me to miss my connecting flight and by the way, there is not enough time in that Miami Airport for international connections, having to clear customs etc. I was given a voucher to stay at the Double Tree Hotel, some people got vouchers to buy food but I did not get any. They had put me on a 6:56 flight on the 18th to Boston only to hear when I got to the airport that that flight was cancelled and I knew nothing about it. I was so totally frustrated at this point, I wanted to screamed but tears came to my eyes because I needed to get home to meet my mom coming home from respite care. They told me I would either have to go on stand by or wait for the 5:45 pm flight as though I did not have a choice in the matter. They found a seat for me for me on the 8:45 am flight but it was a down grade because I was first class back and forth. The plane was stuck on the runway over an hour for whatever reason causing yet another late flight. Thank God for travelling mercies; I understand things happen and they will continue to but I still want to be treated like a human being and with respect. I love flying with AA but this was a bit too much. In 2013 I bought a ticket to take my mom to Barbados for her niece’s funeral but she was unable to go due to her being ill; of course I don’t expect AA to say “o your mom did not make the flight so here’s your money back.” I never contested it but I am now, I don’t have $500.00 to give away like that. Again, I was to attend a wedding in Indianapolis in 2016, and once again my mom ended up in the hospital so I had to cancel; another $300.00 down the drain. Now I think for all this I need some kind of recompence, I will leave it up to your good conscience to decide, I look forward to hearing from you asap, thank you.
I like American Airlines: so much so, I have applied for numerous positions with them, only to be turned down every time. I’m curious as to why. Please advise.