Dominos Headquarters
Domino’s Pizza Headquarters.
This page lists all corporate contact details for Domino’s Pizza and can help you with the different ways to contact the company’s head office and other departments, including the Customer Service department, Jobs and Careers department, social media representatives and more.
Furthermore, we have included a list of ways that you can provide feedback in Domino’s services or products. We also welcome you to submit praise or complaints in the comment section.
About Domino’s Pizza.
Domino’s is an international pizza chain that was founded in 1960 in Michigan under the name DomiNick’s. In the early 1980s, Domino’s expanded internationally with the opening of a store in Canada, and by the late 1990s the company was present in five continents.
Domino’s Pizza operates a franchise model and currently has more than 13,000 stores worldwide, including over 5,000 outside of the USA. Domino’s product range includes pizzas, sandwiches, salads, pasta dishes, and desserts, although their menu varies from country to country.
Domino’s Corporate Office Contacts.
You can reach Domino’s Pizza Michigan headquarters by phone, written mail, and fax, as shown below.
Domino’s Pizza Headquarters Phone Number:
+1-734-930-3030
Domino’s Pizza Headquarters Switchboard Hours:
Monday to Friday, from 9 a.m. to 5 p.m. (Eastern Time Zone)
Domino’s Pizza Headquarters Fax Number:
+1-734-930-4346
Domino’s Pizza Headquarters Address:
30 Frank Lloyd Wright Drive
Ann Arbor, MI, 48105
USA
Domino’s Pizza Executive Team.
The complete Domino’s leadership team is listed below.
- David A. Brandon, Chairman
- J. Patrick Doyle, President & CEO
- Richard E. Allison, President (Domino’s International)
- Eric B. Anderson, Executive Vice President (International Operations)
- Troy A. Ellis, Executive Vice President (Supply Chain)
- Stanley J. Gage, Executive Vice President (Team USA)
- Scott R. Hinshaw, Executive Vice President (Franchise Operations & Development)
- Jeffrey D. Lawrence, Executive Vice President & CFO
- Timothy P. McIntyre, Executive Vice President (Communications & Legislative Affairs)
- James G. Stansik, Executive Vice President (Franchise Relations)
- J. Kevin Vasconi, Executive Vice President & CIO
- Russell J. Weiner, President for Domino’s USA
- Judy L. Werthauser, Executive Vice President (Chief People Officer)
Domino’s Pizza Board of Directors:
- David A. Brandon, Chairman
- J. Patrick Doyle
- Andy C. Ballard
- Andrew B. Balson
- Diana F. Cantor
- Richard L. Federico
- James A. Goldman
- Gregory A. Trojan
Domino’s Pizza Careers and Jobs.
Visit this page to browse all the opportunities available at stores, at the company’s supply chain, or at Domino’s Pizza corporate headquarters.
If you are a college student or a recent graduate and are looking for suitable job opportunities with this company, take a look at their University recruiting page.
Domino’s has dedicated social media job pages on Twitter and LinkedIn. There’s also a Facebook page specifically created to list corporate jobs.
How to complain to Domino’s Pizza.
If you’ve had an unsatisfactory experience at a US Dominos restuarant, you can complain to the Customer Care team using this feedback form.You can also tweet your complaint or issue to the Dominos Twitter account @Dominos, mostly a representative will refer you to the above Feedback Email Form.
In case you want to write directly to the Dominos Cares Customer Service department, then the address is:
Domino’s Cares
Domino’s Pizza LLC
30 Frank Lloyd Wright Drive
Ann Arbor, MI 48106
It is also possible to file a complaint by calling the corporate office on +1-734-930-3030 and asking to be directed to their Customer Service team. Lines are open Monday through Friday from 8 a.m. to 6 p.m. (Eastern Standard Time).
If you are in the United Kingdom, then visit their UK Customer Service page.
Other Domino’s Pizza Resources.
Here’s a list of additional Domino’s Pizza resources, which range from social media links to franchise information, links to FAQ sections, and information for investors.
- Domino’s Pizza on Facebook
- Domino’s Pizza on Twitter
- Domino’s Pizza on LinkedIn
- Domino’s Pizza on Youtube
- Domino’s Pizza on Instagram
- Domino’s Pizza Pinterest Board
- Domino’s Pizza on Google+
- Domino’s Pizza Android app
- Domino’s Pizza iOS app
- Franchise Information
- International Franchising
- Domino’s Pizza Location Search (USA)
- Business Orders / Or email [email protected]
- Customer Service FAQ’s
- Downloadable Media Kit
- Investor Relations Or call +1-734-930-3563 / +1-734-323-7932 / +1-734-930-3328
- Investor FAQs Investors Enquiries: [email protected]
Please share your experiences, praise or complaints about Dominos Pizza, in the comment section.
I have called and requested help from two different pizza locations and wasn’t successful in getting the information I was looking for. This is the second free emergency pizza I have received from making pizza order s , however I haven’t been able to redeem either because technically problems with the app. I asked the manager for help and he was only told I had to order online which I did but the emergency pizza wasn’t added to my order. I would like help in successful ordering my pizza and receiving it.
I don’t have a complaint except that the closest Domino’s Pizza is 40 minutes away from where we live. And I just want to say that I sure wish you would look to open the door here in Ballinger Texas. Our only pizza store was a Pizza Hut and it closed after poor management after Covid. They didn’t fully open back up after Covid. So I am asking and pleading with you to come check out Ballinger Texas it’s a good family town with a western flare and we really need a good pizza place here. Thank you.
Order my pizza at 5:30 pm
Contacted store after it was 1.5 hours later they stated it is in the made line
It has now been sitting in store for over 20 mins for delivery
My order arrive 2 hours after being placed
Will not be ordering again as this is the 2nd time we have waited 2 hours for a pizza
I had points for 2 free pizzas and I had called in or ordered one online and they said nobody was delivering because they didn’t have enough drivers and I didn’t get my points put back on my profile and I done the same thing another time and then I canceled it and I didn’t get my points back for that one. My phone number and my email was but now my phone number is and email address is and I’m very dissatisfied with this matter and I’ve been considering not ordering anything else from y’all and I’ve been a customer for a long time.
Horrible horrible general manager who refused to give her name so unprofessional so rude. Condescending hateful demeanor.
Bad salad rotten tomatoes ,brown lettuce, old onions hardened cheese . Pizza had only two pieces of chicken on it.
Food bad but service worse. Refused to refund me for bad food. Snotty attitude
Don’t buy from San Juan Capistrano dominos. People warned me but I didn’t listen.
Horrible horrible general manager who refused to give her name so unprofessional so rude. Condescending hateful demeanor.
Bad salad rotten tomatoes ,brown lettuce, old onions hardened cheese . Pizza had only two pieces of chicken on it.
Food bad but service worse. Refused to refund me for bad food. Snotty attitude
Don’t buy from San Juan Capistrano dominos. People warned me but I didn’t listen.
Ordered a pizza Saturday evening. Salad was hot when delivered. Put in fridge to cool off.
When opened tomatoes were rotten onions were clear and old
Salad was brown and rotting.
General manager refused to give her name was rude and condescending and would not give refund. Gave credit for more bad salad. I will never by another item from dominos and will tell my 4000 followers to boycott same. Not because the food was old but because the manager was rude and hateful.
Train your managers better. This is the 4th time orders were wrong or bad.
Never again
It’s 1:37am I ordered my pizza from dominos at 11:52pm & still have yet to receive my order. I called numerous times and all I get is some rude overworked disrespectful employee telling me he can’t do shit about anything and my order will arrive whenever it does. Umm excuse me it’s almost 2am wtf?? I asked for management and was told I’d have to call back on a Monday . Woww . Never again
Store 9233 (Amarillo, Tx- wolflin) Pizza was over and hour late and when called to inquire about delivery was treated rudely. They made us call back if it still wasn’t delivered then just said yeah we will put the order back in. Never apologized to my wife or anything and said they didn’t know how long it would be. When I called to check again they were frustrated I called and proceeded to tell me my wife was lying and they apologized multiple times. The manager carlos acted completely unprofessional.
I was trying to order from the Seaford Delaware location. I try to place my order it says they are having trouble to call the store but yet the charges my card 3 times. I called the store n the employees was very ignorant n tried to tell me it’s a pending charge but yet they took the money out of my account. 3 times.
Your new commercial is totally stupid. I will never ever buy a product from you ever again you need to get your head out of your ass is you don’t see other pizza places doing them stupid commercials.
We were a thirty minute drive from The East limestone, Athens AL pizza establishment! I called and stayed on the phone until I arrived , went in and told them I was still on hold. There were 3 people working not or car waiting.This is unexceptable for thirty minutes to be on hold!
I ordered at 6pm. It’s now 8:07 no food. Called the store in Sunset Beach NC to complain and they hung up on me! I get this is a resort area but don’t get snippy with your customers thst order all year long. I’m soooo disappointed with your company. There are other pizza places to order from. Guess that’s where we need to order
I ordered my food at around 5. It is now after 8. My food has still not arrived. This is the ABSOLUTE WORST service I have ever experienced. There is no excuse for an over 3 hour wait.
So we just ordered a pizza and it was cold and the sauce tasted sour and the pepperoni tasted funny also we each tried a slice it just tasted odd so I called dominos told them it was bad the kid who answered the phone was rude when my husband ask about a refund he told us no refund it’s not even about the money this was going to be our dinner my husband wanted to go somewhere where else to get pizza but this pizza was so bad I don’t think I’ll ever eat pizza again I’m disappointed in the way this whole thing was handled just hope we don’t get sick we tried to eat a slice it was bad Good luck keeping customer with this kind of rude customer service no wonder there’s never any cars there
Terrible customer service. Delivery was listed as delivered but did not arrive until at least 20 minutes after the email tracker stated it was delivered. Then, Luis, the night time manager insisted I was the reason for the delay in delivery because I was on the phone complaining to him about the delay in the delivery. This happens over and over. Just don’t say my order was delivered if it was NOT. I completely understand if it is busy and it is late, but to be blamed for the delivery driver saying it was delivered if it was NOT…. This is an easy fix. Do not say the pizza has arrived when in fact it is 20 minutes or more away. That is deceitful. And then to tell me I’m causing a delay in the customer that is in the store and call your driver to turn around and pick up the delivery? This is the WORST Customer service. We WILL not support such disrespectful customer service and you have lost a customer. Unbelievable.
I have always ordered the same order and we order from our household WEEKLY. Today they decide to charge me $2 extra for my marinara sauce, though I deleted the robust sauce. In other words exchanging the sauces. Even the manager said I should not have to pay additional charges. This is not right. I’m alergic to something in the robust sauce. Please check with Dominos Heath Ohio. We order at the very least once a week and have for more than a year. THIS will discourage us from ordering from Dominos again.
My son ordered 2 pizza’s on line to be picked up at 3870 Lombard st. Balto. Md 21224 , S32.00 when your add said 3 pizza’s $6,99 ea. We tried to cancel due to the cost. The store blacklisted him and the apt. above using the addtess.address.. You need to investigate this !! 443-413-xxxx
My complaint is with your store in lake worth texas and spoke with manage Joseph and Connie. My complaint is that pizza order was paid twice by credit card and cash. When delivery driver delivered the pizza he told her the amount and she paid and which I had already paid by credit card too. When I contacted the store he told me the driver thought it was tip and I told him
Come on for the same amount of the pizza? He told me the story didn’t sound right and I told him ate you really serious. I just want the money refunded and to let you know the store handle the situation totally wrong. Who tip the same amount of the order.
The dominos pizza on begernline r Avenue is horrible they delivered my pizza to the wrong address twice and I ordered at 3pm and it is now 5:30 pm and I still have not gotten the pizza I ordered. This is horrible customer service I will never be ordering from dominos again. I am extremely disappointed that you would let one of your franchises be run line this. I should have listened to all of the bad reviews on this franchise that is on yelp. You should be ashamed to have the dominos brand associated with this franchise
Hello. i placed a pizza order on 09/10/22
the order came 1.5 hours later cold and 1 of 4 pizzas was wrong.
me my wife my daughter and my son all choose their own pizza, we ordered online and my daughter can’t eat onions however her pizza came with onions.
we asked for stuffed crust with cheese and herbs, however the cheese was hrd frim cooling down too much.
i called the shop and Jameson the manager told me short of drivers and was doing multiple drops. i asked him if the food would be hot and he assured me so.
we asked for bbq sauce but they put way too much of it.
we called to ask the order to be collected and replaced with hot pizzas they told us 1 hour wait. we complained to him and he offered us to keep the pizza and that he would give us the money back. so we decided to keep the pizzas because and reheat them also seop with my daughter as she can’t eat onion.
he told us to expect a refund within 5-7 days.
as of 16/10/22 we had not received our money back so we called the shop again, we asked for Jameson but he was not available, we explained to the person that did not want to give us his name ( probably Jameson himself)
after we explained everything he started laughing and said he could send us another order. we said we don’t want another order we wanted what was promised to us so he got arrogant and just hanged up on our faces.
having worked for the late Perfect Pizza now Papa John’s i know that everything on this order was just wrong.
1st. we got the order double the time promised
2nd. all 4 pizzas were stone cold
3rd. my daughters pizza was wrong
4th. we’d have to wait 1 hour more for replacement
5th. 1 driver making more than 2 drops because the later would be cold
6th. money back was promised but not sent
7th. the manager was very arrogant and des missive
and when we said we’d complain to head office he hanged up on us.
this appalling behaviour from 1 of your stores has prompted us to not order from Dominos again until we do get our money back. i expect a swift care to this issue.
if not i will complain to trading standards and at same time go to citizens advice on the situation
we’d like Jameson to have a warning that this kind of customer service is unacceptable and we’d like our money back. many thanks
I order pizza from the dominoes located 1044 Clinton Ave
Irvington, NJ 07111
United States
I am very displeased with this place. Everytime I order my order is incorrect and I have to return food several times for them for them to correct it… I just placed an order today order #97 store 4517 and asked for a pan pizza, with wings well done. The pizza was burned and the wings were not well done at all. I called to make a complaint and was told I can not have a new order unless they return all food I am very very very upset and it happens every single time I order. The employees are also very rude and not welcoming at all. This store needs better management because it is very unexceptable how they treat customers and do not follow directions when it comes to food… the quality of food is poor… the pizza was not cut right …. Terrible, terrible, terrible!!!
Your commercial about the high gas prices is no longer accurate! You should scrap it! Its bad enough seeing commercials from politicians that are full of lies run a new one that is accurate !
How do you guys still own a store in tomsriver. On rt 9. Have you looked at the Yelp reviews cause they are all accurate. It’s amazes me that cause your a corporation that it’s cool for you to let this proceed. I will never ever order from you cause of your straight bullshit an lack of communication , an trust, plus straight up we don’t have people. Maybe cause your pay is low an your outlook in this community is bad. Get your heads of the corporate world out of your asses.
Some people. Don’t know how to order one line so I have get pizza also cheese.
I order online Domino Pizza and my phone says ready to pick up when I there there was no ready I had to wait 10 minutes also miss behavior the guy working he’s very rude
We ordered online. In the store, I paid cash for my order and confirmed I was there to pick up the order. The waiting area was full when I arrived. It emptied and filled again twice while I waited. Customers’ online orders and walk-in orders were quickly filled as I continued to wait. I again confirmed my order, but I was advised it would be another 10-15 minutes before my order was ready. I mentioned that I had been waiting almost 1 hour, but no response.
Finally, after waiting another 15 minutes in my car while the waiting room emptied again, I went inside to say, “ Either give me my pizza or give me my money back now!” Suddenly, my order appeared. I took the 2 boxes and left.
I am a 86 years old white woman who was reared in a restaurant. What I saw in this store were gross violations of the health code by ill-trained employees without sanitary gloves, face masks or hair nets who handled trash and food together. Not very sanitary and really scary to watch the disorder.
The last straw was the pizza. My order had so little cheese it was difficult to find and it was tasteless. The cinnamon twists were thrown into the carton by a stressed out employee. Overall, it was the worst experience I’ve ever had to have pizza, and the pizza was the worst I’ve ever eaten. I’m an ex-dominos customer for life.
21 minutes on phone to order and it was wrong call back got hung up on called back got told order was coming and never showed . WILL NEVER CALL THIS STORE BACK EVER!!! O’FALLON MO. LOCATION WILL CONTACT MANAGER OVER THIS CRAP .
VERY UNHAPPY. WAS BABYSITTING KIDS
I called to find out what store my manager used and they guy that answered said he actually used his personal cell phone to call the number, and no one answered. (2350 N Belt Line Rd STE 150, Irving, TX 75062) I asked why? He said because he did not have medium pizza dough. I said then what are you going to do? He said we needed to upgrade, and he could cancel the payment and he would charge the correct price. I said, I did not order, but how many slices does the large have? He said the medium and large both have the same number of slices. and I would call the manager and see what he suggested. My manager said it was not our fault they do not have the dough, he asked why he could not just give us the same number of pizzas and use large dough. Afterall it was not our fault they had no medium dough (I believe it could have been borrowed from another location). I called the store back and spoke to the same guy, I asked to speak with a manager, and he said he was the manager. I asked his name; he said it was Renaldo. I asked why he could not just upgrade the pizza with same charge? I also explained that we have been ordering pizza from there for 2 years every Tuesday religiously! he said because it would affect his sales numbers and his inventory. And he would have to answer to headquarters. And he would not make any profit. I said OK Renaldo what is your last name? He said he was sorry but could not give me that information. I said OK just know we will complain to the headquarters. he said OK. I called the other store on 222 N Story Rd #118 75061. The website showed not busy and had a red dot showing LIVE. The phone would ring 8 times and hung up I did this 4 times. On the last time it transferred me to an automated message about hiring etc. It took 3min and 46 secs to answer. i asked the girl if we would transfer the order from the other store to this one, she said no. I asked if she had medium dough she said yes. She explained that we would have to cancel the order there and reorder from her store and this would take 45 mins for 12 pizzas. I said OK. I called Renaldo back and let him know to please cancel the order and put the refund on the card used. He said OK. I also let him know we would not be ordering from them ever again after 2 years. he said OK and I said I know it makes no difference to you, but I would be making a complaint o headquarters and I said Thanks and hung up. I cannot believe Dominoes would allow this type of reasoning. I have managed before and would have found another solution. I worked in franchises before, and we borrowed from other stores to make all things possible. And moving forward be quick to correct the situation before it escalated to losing a customer in food industry, hospitality industry, and Aviation. I thought this would be an issue you may want to train others on. And if this is the correct protocol then you may want to review your strict policies. I know this will surely affect your bottom line now. Have a great day.
I received an order I paid over $35 for and although the dipping sauce was there (minus one), there were NO wings. By the time they get here, it’ll have been over an hour! Disgusted that we couldn’t eat the meal we’d hoped for as it was for my elderly mother and I.
Was wondering why I haven’t got the 46dollar refund back I talked to y’all about this yesterday from the pulaski va store I think the Manager from that store needs to step down as well she doesn’t work. With the public well
I’m not sure how to get the message to the right person and I have been trying to figure it out for about 30 minutes already. I just wanna say the dominos pizza in sweetwater tx is the best pizza by far I have had and the people who work there are always very nice make you feel welcome. The manager there jarred struby I believe is his name is always going the extra mile and is the best I’m glad he is there and his team is great keep it up guys
Called dominos on central avenue in Yonkers New York and the manager was extremely rude and charged 3x me, once on delivery and one in person at store, she was not only rude by also unprofessional. I have been a loyal customer for years to this establishment and I am extremely that the customers you claim to value are the ones that are being treated with no respect or common courtesy. [email protected]
You have a commercial where you can order your pizza from your mind. But why do you have the black guy stealing the pizza. You are showing that stealing is ok. It is not ok for anyone to steal it is against the law. So why do you support stealing.
Hello, I’m from Srilanka. I’m a regular customer at dominos pizza here in Srilanka. I have placed an order to one of your outlets and given the fuel issue it took more than 2hrs to get my order. My order was cold and i was quite understanding so i didnt mind it. But all of my food boxes were not sealed. Usually it come as a sealed boxes. But the food was messy and chocolate of desserts which i orderd was all over the boxes as it was not sealed. And the food was not deliverd by staff, it was from some one who does part time i guess.and after seeing the mess I didn’t want to consume the food as it was not safe. And as a customer its my right to refuse to eat what was not safe. Also I paid quite some of money for this order. Then i complained regarding this to your outlet and the outlet manager never admitted their mistake. And put the blame on me with rude attitude. The manager never apologised and kept insisting i should just ignore their mistake and consume the food. But i kept refusing and requesting a new order, but the manager was rude and very impolite towards me. The manager was very impatient and threatened me she will lose the job if she refund my money, and she was blaming me I’m being heartless to ask my money back. As I was the customer I had right to ask my money because the food was not eatable. As you may already heard or know, given the current country situation its not easy to afford or buy food from restaurants as the prices are sky high. But yet there are some people still can afford to buy, and so your companies can run smoothly. So I hope you can interfere with my issue i have mention above. After making some calls to the manager she said she will refund my money but yet with lot of rudness. I really like your brand and hope they won’t ruin your brand name anymore. There are so many bad comments and post on social media regarding the service of your company staff in srilanka. Please take necessary arrangement and I wish to get a written apology for this insulation caused by your staff to me. And please refund my money. Hope you understand my issue and take necessary arrangements so this wont happen in future as im a huge fan of dominos. You can contact me on ayxxxx @gmail.com
Thanks and regards
Ayomi
Yes my husband ordered last week from Rutland office our order wasn’t right pizza not cut or all topings my sandwich had onions and peppers green ones only when didn’t. Want it and husband’s wasn’t right asked for n paid for extra it was not under 30 min was over. Not really hot. Sent complaint when happened but Corp office arrow or whts his name sent the free items 3 pizzas n 2 sandwiched to wrong store in my state sent outta state to West Virginia in his district.. told us to reduce the complaint n he send right store. And when called rutland office to get free items for dinner. She had no clue cause our voice mail guy wasn’t the number she knows and thought wasn’t legit and stuff let her hear voice mail said 3 pizzas nn2 sandwiches free. Then I got put on hold n hung up on I’m not wasting money for stuff I ordered n got wrong everything wasn’t right n colder than should. It’s waste my hard earned money I bust my butt for and pay for food I craved now my taste buds are not ok I dnt even want try eattingnit again now cause this. I usually no issue I dnt complain all time rarely to my family complain to food places but when whole orders off n wrong taste wrong stuff wast be on were n I hate onions n bell peppers on my Italian sandwich n was under cool n barely meat on it n my husband didn’t have extra I paid for with my capital one card. I just wish the Corp. Dude Aaron or how spelt in Virginia west one office went sent complaint he sent my husband number to rutland office cause it waste time for both ends n instead calling rutland office and giving the ok to 3 pizzas n 2 sandwiches our choosing do correctly instead making us do a complaint again now more irritated than I was 1st time sent complaint to office. Didn’t know had me this one didn’t know it matters between corporate and franchises I thought it all went same place one way or another. But hanging up when told me hold for sec. 10 min later click I’m hung up on. Not right my names is Carrie Douglass my husband is one sent QST complaint n might again with mine I had my own issue with hang up and rutland office think we full it n made it up til let hear voice mail from Aaron from corporate. Ok I’m putting my name but it’s under my husband James Douglass 802-558-xxxx ok.
Hi.! I’m Paul I have been trying to call store #3177 for two days now ,I placed a order on line all good,but I never picked it up, Do to a health issue we had in the family,that day,so the nest day I try calling to let them at Domino’s why we didn’t pick up the order,?but every time I try some one picks up the phone and angs up,I Tru two ,then I try the nest day and nothing,.there no #.305278xxxx,add xxxxx s.Dixei Hwy Miami FL 33257,,My oder #:1772 Date 6- 24 -2022 it was 3# medium Pizza all the same ,shredded, Provolone Cheese ,Alfredo sauce,Pineapple, Cheese.This was 7:54pm 6-24-2022 Please I would like to pick them up anytime you all let me know,it’s been paid in. Full by PayPal My name Paul B .sell no # 786-281-xxxx there’s no reason for them not to ancer the phone calls ,I have my receipt and how many times I call .I thank you all to This matter. The total was $22.11 with tip All we want is to get are Pissa That’s it?Thankyou.
The Dominos Pizza corporate offices are simply put, THE WORST. They have a system in place where if you want your concern(s), complaints or criticisms to be heard at the corporate headquarters level (nationally)—you are automatically routed to your local store chain. Calling corporate located in Ann Arbor MI will (amazingly) get you nowhere. I don’t see how this business model can be sustainable when customer’s resources are restricted and limited. Vastly different than other restaurants.
Complaint. Second week now I can’t order online salads. When I contacted my locals, they say it is a corporate issue, and I would do better to contact them-that they might listen to me. So, I contacted corporate chat, and the idiot wanted to connect me to a lawyer !! What’s going on up there? You go up on your prices, and can’t fix a simple IT problem in two weeks time. If I can’t get salads ordered online, we will start ordering elsewhere, and you’ve lost a good customer.
Domino’s on Bartow Highway
I didn’t know it takes forever amd damn Day because delivery driver cliam they knocked on the door which that bunch of bs sorry for cussing this how pissed off iam amd my food shouldn’t of been semi warm my should of hot and it wasn’t that’s what i call sorry ass service i think y’all should fire all delivery drivers if they don’t know their around they shouldn’t be driving
Management Customer service has gone down
Drastically over the past several years.
Good evening I was told I would have a credit order and I called and my order was not credit and I was told I can not receive my order I was told I could receive it.
I came Into your location and ordered for pizzas all of them were under cook but two hours than others they said that they would replace them and those happy with just two units not all four.. I’ve called a little time to try to get replaced and let them hold for over an hour finally hanging up… So I came into the location to get them remade. They said there’s no order for my phone number. And nobody’s willing to help me. I was told by the manager cal One 800 Domino’s… Very rude… And that’s all they Will do for me. I’ve been going through this since March 12. I ordered it as carry out after leaving Fry’s grocery store. I’m in your store filling this out as we speak. And I refuse to pay for my pizza . When I was offered for pizzas and I’ll settle for two
Hi
I am from Sri Lanka. 6 May 2022 I have ordered a domino’s pizza from Sri Lanka Kalutara branch. The money has debited from my bank card but I didn’t receive my order. I have done several complaints and informed several time to Colombo head office and Kalutara branch too. But no one care just simply neglated it.
It’s a real sad situation
Kanchana
Kanchana_xxxxx @yahoo.com
0094 76790xxxx
Called store 7645 after delivery,driver couldn’t wait to leave for after giving him 20 dollar’s he bugged ,opens box inside looked like he upsided it and too much sauce. Manager played dumb and no remidie.
I have never had Dominoes. I heard of the deals and wanted to try your food. My family ordered a pizza, cheesy bread and boneless wings. To my surprise it came to $32.00.When the order came out I was horrified ! It looked like a potato chip with some cheese. It tasted worse. So for $32 my family of 3 sat and 8 wings and some cheesy bread that had no cheese. Ive never did this before but Ive never been so disappointed in any food that Ive order. Never again !!
I keep getting 3 to 8 emails every day to my account I keep going into the site and unsubscribe and I keep getting the adds
The last 2 times we ordered it took close to 3 hours to get our order. We will not be ordering from there again and I’ll spread the word. Ridiculous!
the workers at this Domino’s pizza store are not getting their adequate 10 min rest break every 4 hours or even lunch breaks either, as mandated by state law. I do not know if this happens at other locations but what I can say for a fact is that the workers at the 7055 Lexington Dr Colorado Springs CO 80918 Domino’s location do not get any rest breaks whatsoever. My father works there and he tells me that he and the other people there do not get rest breaks like the other fast food restaurants in Colorado. And I rarely see him get meal breaks either.
I would like to thank domino’s pizza in Menifee ca for making the world a little smaller I was able to get my mom dinner for mother’s day when I’m in duncan
Oklahoma …..
I would like to make a complaint that I have ordered my food but it was never delivered and the store is not answering their phones either. I feel so disrespected and they took my money without an explanation.
$3.00 tip yourself promotion too difficult to use. No one to call to explain it. Two store locations couldn’t help and 800 corporate number doesn’t have anyone to speak with.
DONT APPRECIATE BEING LIED TO AND HUNG UP ON order was wrong called them they hung up called back requesting to talk to management.. no management there was told they would redeliver correct order and never showed . Dont use Domino’s in ofallon on veterinarian memorial parkway. They are rude and liars!
I have a complaint about an employee in your cape may court house building in New Jersey. Her name is Pamela Alexander she was very rude to me and my husband I seen her nodding out I think she’s On drugs. I will no longer be ordering from the dominos in cape may court house as long as she’s employed there the disrespect that she gave us was not professional at all. I am highly upset I ordered from there all the time and now I will not. Please do something about this. I know she has stolen from dominos before I have witness this.
It has been I would like to get theoney back like I was told when they picked the food up she said I would b tenbersted but was not but that did get good backthe might was aug 3
Pizza was wrong customer service was horrible and even the one taking the order was horrible very bad experience.
I will NEVER order Dominos again. 2 HOURS for my delivery and it’s ice cold? I called the store Mt.Sinai New York,managers name is Carlos and he says I quote…TOO BAD! With SO MANY choices around I hope you go out of business…ADIOS
My husband and I have been ordering a large 3 topping Pizza for $7.99 from Dominos for years. I am furious right now. Had my first bad experience and I will never go back. I called 314-291-3232 in Bridgeton, Mo. from my land line. Domino’s phone picked up and said for me to hold on. I waited 20 minutes and never talked to anyone. So then I called from my Cell phone. Same thing happened. Domino’s picked up, told me to hold and I waited another 20 minutes. So I drove up to the actual Dominos restaurant. Went through the Drive thru and told me I couldn’t order from the Drive-thru. So I had to park, and then actually go into the inside of the building. So I asked.to speak to the Manager. Manager waited on me and I told him about the Dominos phone problem. He said they’ve been having problems with it. So then I told him I wanted the $7.99 three topping pizza. So he said we don’t have the coupon anymore. I said you ‘ve got to be kidding me. So he said we have a large for $15.94, so I called my husband and told him what the manager said. He said well go ahead and order it, since you’re already up there. So I said to the Manager to make that one for me. I said do I get a couple dollars off of the amount for all the aggravation I’ve been through and he said no I can’t. I said well can’t you give me a free soda for having to sit here and wait and he said no. So I’m really ticked by this time. Before I left I said it’s really a shame. I said you’re going to lose a lot of business. Before long this Dominos will be closing their business. Then we won’t have a Dominos to go to. I know it wasn’t the Managers fault, but I am so aggravated, I will never order from there again. Their address is:. #1616 Domino’s Plaza, Bridgetown, Mo. My name is Barb. Would like to hear a response from you ASAP. Thank you.
Your new phone service is terrible. It made ordering a pizza like trying to fix my phone plan. The person was not in the country. Did not understand my request and did not understand dominos pizza. At first I said the website was. It working. Would not allow me to place an order now. I had to pick a figure time and that looped back as well. So I called. The idiot at your shitty call center said. Yep. Yes uh huh. Etc. she said yes you can only place a future order. I said” you realize this is dominos pizza. What ever happened to 30 min or less”. Then she transferred me to my store. After he almost caused me to hang up and call elsewhere. Good luck with your new business plan. The dummy who had this idea will be fired once your revenue tanks. If I had stock in dominos I would be getting out now. I e order dominos my entire life. It’s never been like trying to pay a bill. This was my last order with dominos. You just lost me. All I need is a another person calling me Mr (first name) or even calling me Mrs. who thought this was a good idea. Wow.
I called Dominos again to order a extra hot sauce pizza after numerous issues with leaving hot sauce off before on orders. I called in and the girl answering the phone said its the guy that always complains about hot sauce not being on the pizza. Yeah it is, because the store is notorious for not getting orders right. Talking to the previous and current managers have done nothing to improve this. Then I get insulted by one of your employees.
On the 2nd of April at 11:21 pm, I ordered from your Domino’s and was really disappointed with the quality of service provided and the response we saw from the person in charge at the restaurant and the captain who was delivering the food after 2 hours of waiting and the way they handled the situation and no one contacted us again or nothing happened so far.
This is not the quality of service one would expect from a company or restaurant of your level and reputation. You need to make sure that your customers receive the highest level of service and products as well as the appropriate response when anything comes up.
I trust that this is not the type of letter you would like to receive from your clients and I also trust that you will handle the complaint in a strict manner while taking all necessary measures to ensure that such incidents do not happen again.
Jordan, Amman
Your TV ads to say the least are disgusting. You have lost business from a very good customer.
I went on line to order delivery Thursday night only to find out my order had been cancelled no phone call no nothing went up to the store the girl working was very rude at one point ask me yo leave I called 4 times before going up there no answer no customers in the store. No orders waiting One person in store working took my money off my card then I had to pay again when I got there not very happy its now 8;48 pm and I’m waiting on pizza to be made maybe you may want to let customers know there is no delivery and have employees answer the phone
Stop sending me all these messages!!!!!
Your app is freezing when you try to check out
Has anyone every received call back from Customer Service? I have emailed, called, text and sent us mail and still have never received a response. Horrible!
i was traveling through Kentuckty and stopped at a loction in Benton. I ordered the 2 pasta bowls and the manager on duty fixed my order. I didnt check once i received it and I noticed that she messed up my order and asked for a refund, that was in November 2021, here it is March 2022 and I’ve been calling several times a month to speak with a manager and kept getting this response… the GM will call you, then they started to address me by my name because i called so much but still nothing was done about my refund.
I had the worst customer service ever at one of these stores. I called and placed an order and paid for my pizza. When 35 minutes later it was not ready. They said it would be 10 minutes more. 10 minutes later it was not ready. They could NOT EVEN FIND MY ORDER. When i spoke to a manager she was very rude and told me there was no order here. I told her i called this exact number placed my order and paid for it. She hung up on me. When i called back she told the guy that answered to tell me NO AND HE HUNG UP ON ME. I CHECKED MY BANK ACCOUNT AND THE CHARGE HAS BEEN TAKEN FROM MY BANK AND NO PIZZA.
Love the pizzas. We usually buy one a week but trying to use the $3.00 delivery reward is very difficult when using with another coupon. I got two to work after struggling and gave up on the third.
Also tried to use the TIP coupon. Got message saying “One or more coupons was not allowed” HELLO!!
You need to make all your employees at every store wear gloves that’s nasty not having on gloves.
I am very disappointed with my local domino’s, this is because the 5.99 mix and match is NOT 5.99 for both items. I have been charged more by 1.99 and its not the principle of the fact. I will be talking to a lawyer, because when I called my domino’s the representative act like he did not know what I was talking about and told me that it is okay that I was paying a different price of 6.99. What if I had just enough for the 5.99 each and the delivery. Is my issue.
Hello, my name is Chris Schwartz and I am a former delivery driver for Domino’s in Fort Myers Florida on Bayshore Drive. I have attempted 4 different times to obtain an actual W2 or at least a copy of my W-2 so that I may file my taxes. I am still yet to receive them and was wondering what other options there are to obtain my W-2. I sincerely thank you for your help.
Domino’s
2115 E Main St #1
Dothan Al 36303
I have complained to the managers twice about their drivers cutting through the Glen East Seniors community that is located directly be hind the store. On Saturday and Super Bowl Sunday. On Saturday the driver almost ran over my dog and I. It was 7:50 at night and the driver was driving very fast and didn’t see me.
On Sunday at 1:50 PM the same situation. I have reported to the management at Glen East Apartments on Kelly Dr as well as filed an official complaint. I will be reporting this to the Dothan Police as this is private property.
I called for delivery and waited on the phone for 12 minutes hung up called papa johns and they answered dominoes out papa John’s in
I ordered my order at 6:40 pm and I was just informed that it would take 3-4 HOURS to get my food. Absolutely unacceptable! I have never been so disappointed in dominos before until now.
I accidentally handed a driver way too much money and he came back and returned it. I cried and couldn’t believe it. I will order dominos from now on all the the time. What an amazing gentleman
I have waited for 2 hours for my pizza. I called 5 times. When it arrived the pizza was cold. It is the dominoes on 930 B Mulberry Street Loudon, Tn. Online it said my pizza was ready over an hour and a half before it arrived.
I have been a long time patron of Domino’s Pizza. However, my last three orders from 150 S. Macdade Blvd. were never Delivered. This last time I ordered at 6:30 pm it was ready at 7:51 the pizza had still not arrived by 9:28 pm. Upon calling the store to complain. The manager of the store Rodney answered the phone. He began making excuses for why it took over almost 2 hrs to deliver a pizza approx. 15 mins away from the store. As this is the third time in a row this has happened. I will no longer be dealing with Domino’s. In the future I will order from another vendor. The service was poor, along with Rodney’s attitude. This is no way to do business.
I used to be a long time. Unfortunately, my patroncy and loyalty will no longer be given due to poor service. My last three orders were never delivered. After 4 hours I have had to cancel and cook my meal at home. I am disgusted with the service and will not be a patron of Domino’s.
No one in your Elizabethton Tennessee store was wearing a mask the people that came in we’re not wearing mask and I took a picture of it and I’ll send it to you if you want I was really upset when I ask one of your employees to bring the pizza out to my car and they wouldn’t argued with me and told me I had to do that online
No one ever answers the phone! Then you want to charge $1 for so called Expert to answer my ?. Y’ALL done Lost y’all mind!!! I’ll tell you what else you lost “A Good Customer”!!!!!!
Corporate office not taking responsibility for horrible franchise owners. Takes almost an hour to speak with customer service. This “company” is uncaring, lazy, unorganized and criminal!
Ordered pizza today for my son and wife to arrive in time for her lunch break 11/30/2021. The pizza never arrived, she tracked it and said delivered, called the store and they said it was delivered as well. Come to find out the pizza was in a cuddle sac over and when the home owner arrived for their lunch they found our cold pizza. So my wife missed her lunch break and my son is eating something other then what he wanted all because a delivery driver did not take the time to care for his customers. Cold pizza now we told the neighbor to keep it. Called the store and told the store what happened and by far the worst customer service and made myself feel like it was my fault and a inconvenience for complaining.
Please explain to me why this restaurant workers Donot have on gloves for the food preparation. Domino’s pizza on Hartley Bridge Rd
Macon, Ga
The corporate office did not resolve my complaint.
Numerous times the Dominos, on Cannon Air Force Base, has the door open letting in so many flies and no telling what else in the building. The lobby is swarming with flies, I can only imagine the food. Pretty disgusting how the employees don’t mind, but I actually run a Subway next door to dominos in the food court, and I have contacted the store manager John, and the BX concessions manager and still leaving the door open, and letting in all the flies, if you can address this problem, being that it is a food safety concern when the door with a key code to gain access but the door is open and welcoming anything or anybody in.
If they got an armed.robery they would shut the door most likely
An incident of unprofessional behavior occured from one of your staff who claimed to be “Nadia”. It is unfortunate that you have such behavior in your store to serve customers. She made a mistake by ringing incorrect order and when I told her that she was giving me wrong order, she became and told me that unless I take what was given to me she going to cancel the order which she eventually did. All the years of purchasing Domino pizza I had not received such an insult. If you have video in the in the store counter you should have the girls behavior. I will ask that you train your workers in cross cultural training and how to behave when attending to customers.
I have enjoyed Dominos Pizza for many years. I am a retired senior citizen.
Yesterday , I was in Shepherdsville, KY. In a strip mall and needed to relieve my bladder. I went in to a Dominos pizza store and walked back to the restroom in severe need to urinate. The door was locked. I asked the kid at the counter for the key and he would no let me use the bathroom unless I ordered food first. I explained to him that I was in dire condition could he please let me have the key. He refused unless I ordered food and paid first. No one was in the store at the time(other customers). He refused to allow me to use the restroom.
I am very upset at this person (kid) for his heartless attitude. This was cruel.
By Kentucky law this restroom was supposed to be open and available to the public. This employee needs corrected.
I want to hear a response from this complaint. I am very upset over this.
If this is corporate policy, which I don’t believe it is, I will never enter another Dominos Pizza again. Heartless
We was just at Dominio Kings Mountain Highway’an Edgewood road.. called in a order that we get every weekend for the oast YEARS… was next door at Food Lion.. took forever tk even get a human to pick up the phone.. then they tried to charge $15 when it’s always $8.55 for medium pizza.. but place the order.. walk next door within 5 mins… the door is locked & store is closed at 1 o clock in the afternoon! Then set in front the building wasting half a hour trying to get someone on the phone.. NEVER GIT TO SPEAK TO ANYONE AGAIN.. this is beyond ridiculous..& from now on I will go to PIZZA Hut.. maybe hire people that want to work.. an answer the phone .. when it’s part of the job!!!
Hope all is well.. I have a design product design on a set of dominoes that 7 full size dominoes can be held in one hands instead of using 2 hands which will allow you to enjoy the game while enjoying your favorite beverage without having to put your dominoes down..
Bot said
Would you like to provide any more details before I start gathering some additional information for our Customer Support team?
Pick one of the following
No, I’m all set
Bot said
Let me know how I can help you today. Please select from the following options:
at 5/29/2021 11:13:33 PM
Pick one of the following
You saidConcernat 5/29/2021 11:13:41 PM
Bot said
Are you located in the United States?
at 5/29/2021 11:13:43 PM
Pick one of the following
You saidYesat 5/29/2021 11:13:45 PM
Bot saidPlease provide me with some details about your experience. I will share these details with our Customer Support team so they are able to assist:at 5/29/2021 11:13:46 PM
You saidBeen waiting over 2 hours n when I called the lady gone say well its Saturday so we busy n we only have 2 chefs tonight n was very rude I don’t appreciate this I order from you guys way too often I should receive some kind of gift card or something I ordered at 9:24 pm it is 12:11 am and its still not here I’ve called twice and they keep saying its on the way.this is not righy
I ordered a thin crust Alfredo sauce, chicken and spinach pizza. I picked it up and it was overdone, there was no toppings around a major part of the edges and some of the spinach was burnt. I would add the picture but this site will not let me. I am rather disappointed.
The lawrenceburg Tennessee store is not any they get my order wrong every single time they never get it right
I’ve been a loyal customer for a few years. I ordered carryout and I called to let them know I was on my way and what my truck looked like and this would be a contactless order curbside pick up. I was told I can only have curb side pick up if I use my cell phone app. I said I’ve ordered this way before, I was told no I had to come inside and pick up my order if I didn’t use the app through the cell phone. I explained I’m disabled and elderly and I don’t have a cell, I was told I had to come inside, they would not bring my order out to me. I said fine cancel my order. I will NOT be ordering from Dominos again. I’ll go to Pizza Hut from now on, plus they are closer.
My complaint isn’t with your business Necessarily but the actions of some of your employees at the Bogalusa office both while working and mostly on their off hours as I’m going to send a link of some videos of the actions I’m talking about also I’ll send videos of some of the people that they’re involved with harassing me turning in there on several occasions I guess to go discuss with them sometimes even laugh about what they’re doing to me I am seeking legal action on this group of people as it is and I’ve turned them over to the FBI do the gang stocking hacking my account email and otherwise and some of the stocking has taken place while they’re on the clock working for you! As I do not know their names I can only send you license plates and vehicles also I know the address where at least one of them reside! Actually I would prefer a call but it will provide a link with photos of these vehicles included in this but these people have been running my life quite literally so when I say prefer a call I mean I demand a supervisor to call me someone with district authority as when I get off the phone with them they two were realize this is possibly a lawsuit I have against the company if not guaranteed and I’m not wanting to go there but I do want some people to lose some jobs! 985 503 1402 i’m sending an email from the email below with what I was been going on also a copy of The letter I sent to my attorney
Yall charged me 3 times when I ordered pizza and I need my money back on my card right now
Dominoes charged my card 2 times for sure and maybe a 3rd and when I called to talk to manager they hung on me over 30xs and it took them over 2 half hours to get my order all because of a mistake they made and we order all the time and I don’t think I be ordering from them anymore..and satisfy there customers is in the air so far. I want full refund and some..
I order quite a bit from Domino’s on nursery road in Clearwater Florida. They have always done an excellent job and the driver is just as nice as they can be. Whenever I call there or I put something special request on my online order they do that for me I appreciate it . I haven’t been able to go in on my orders and compliment them and I have so many orders it’s unbelievable.
Your system is terrible and the people you hire don’t understand how to to tell the customer waiting for their pizza that took 1.5hrs to get from not far that it’s on its way ! Nope it was not ! I had to call back and get handed over to someone else who said the driver dropped it off to another room ! Seriously!
We ordered your 3
Steve palmer from your shermsn ams denison texas stores is illegally reducing employees wages when they give notice. My hope is someone will investigate this before I contact the dept of labor
We are facing impatient staff at the Dominos Batu Pahat at Taman Setia Jaya outlet. He is raising his voice when explaining to us and very pushy and leads to unhappy customer at all. I wish you terminate and sack Syukri (male, short and dark) from this outlet. We like another staff who very patient and smiling all the way. This is our first experience while ordering our food in dominos and hosted by his rudeness.
30 years ago was blessed to work for this company. The older I get the more I miss it. With that said please grab the opportunity at hand. Papa John’s is on the ropes. Jimmy John’s and subway is hurting. Please go to basics pizza salad sandwich. Embrace the old school of service and quality. Take all the markets back . Excite your customers and employees. Spend the money take the time. Eliminate your competitors. Long term success is the goal. Not 1 day sales week sales. Take your market’s back run them all out. Looking from the outside in I know it is yours for taking. I live in vincennes indiana, worked in Kentucky, indiana, and Florida. Take your markets back.
Hi: I need to speak with someone concerning a franchise. Walter
I was in Charlotte hall Maryland store rude messed up my pizza Robert talked down on me the place falling apart please fire this man or get them help.
Fist of all I’d like to say, Shame on You, for making your Hadquarters and Customer Service such a hassle to try and contact anyone. I have a huge complaint from Store #5173 in North Miami, FL. Last week, after I had made an online order, I was instructed to wait 26-36 minutes. After about 45 minutes I tried calling the store. My order was placed at 7:51pm, and started calling around 8:40 pm. NO ONE IN THE STORE ANSWERED A PHONE CLL UNTIL 10:35 pm. Not only did I never receive my order but the “manager” on shift told me the driver told her he delivered it. Never received a call or a knock at my door. She then tells me I’ll have 2 FREE medium pizzas as an “I’m sorry”. I verified that she put it in my records. Three days later I call to redeem my offer for their less than stellar customer serivce and the little girl (I have to assume she’s a little girl because when I told her about my issue she giggled, along with another co-worker) She told me I didn’t have anything written on my acct about 2 free medium pizzas and said that the manager would “eventually come in”. You guys have a lot of explaining to do. But I’ll be contacting the Better Business Bureau. They’ll listen to me.
I placed an order with the lithicum heights store in Maryland at approximately 11:09am the delivery time on the tracker says 20-25 minutes. My pizza did not leave the store until 11:55am and soon after I got a call telling me my order has left the store however it will still be an hour for it to get to me. This store is 3 miles away…. I understand there may be deliveries ahead of me however their region is not that big for it to take that long. My pizza arrived how to round 12:35 p.m. I find this to be unacceptable. There should either be more drivers or they should finish the store that is within my region that has been down for upgrading for over 2 months now.
Please investigate/audit the store in Enid, South Van Buren under the ‘Hiring Manager’ Monica Mobley. There are questionable ethical and business practices going on and it is being ignored by the Franchise Owner possibly. This is urgent.
I am employed by Domino’s and EVERY ingredient is supposed to be weighed so customers get what they pay for….i haven’t seen a scale on the make line in months
I remain disappointed from the Domino’s Rowlett store. Never again will I participate in any promotions, Food, drink,water,pizza, chicken nor even the air to breathe from the store in Rowlett Texas.
I quit ordering from Domino’s probably 8 years ago and have not missed it a BIT! Reading these posts only reinforces my firm directive to not return. Guess what? They obviously do not miss me nor my money but my directive remains in place.
Dominoes employees are very rude and there’s only a few drivers that are good and then are nice. The rest of them have attitude especially the managers and I talk to you and a B Willder you like you’re a little kid Domino’s. Went downhill and the pizza is one of the worst pizzas in the world, it is nasty the chicken wings that are dry the boneless chicken is nasty, specialty chicken is gross and the only thing that’s really good on the menu is the Philly cheesesteak. 516 Overage Domino’s the owner has to go there and straighten the store out, it is a disgrace.
I called Domino’s on S.College ave. In Newark,De 19713 on 7-17 and ordered a vege-pizza. Called back and hour later and asked “where is my pizza”and they asked me for the address and room# and called the,delivery driver as I was waiting on the phone. Came back on the phone and said,the delivery driver would be their in 5. Hung up and waited a half hour and still no pizza. Called again and asked “where is my pizza? They said “we will make u another pizza this one is cold no charge for pizza. They never brought my pizza . I called them back and asked are you going to bring my pizza? Then they tried to tell me I gave the wrong address . I had the address in front of me when I ordered. The pizza was ordered on a Visa card on 7-7-17. Please e-mail [email protected]
Was in a dominos in the Albuquerque NM area. Witnessed manager tell employee to clock out before giving him more tasks to do before he left, said it was mandatory. Isn’t that illegal? Considering submitting a better business bureau against that store on Juan tabo and Montgomery
I order food. About twice a week,I was putting my coupons in that you had 50 percent off on you order this order was placed for delivery my order came up to around 27.00 well this was on Sunday the 9th my coupons would not work so I called and talked to the manager and she told me there was nothing she could do to help me.she said she was not aloud to put any coupons threw that I would have to do it myself,well so I cancelled my order,but I lost my free pizza that I had 60 points ,she also told me that I can’t have that either I lost it to why can’t the coupons work on line to get 50 percent off code pso4 she the manager would not help me at all I did order but still no free pizza was offered Paige is the manager,I don’t know why I mean I have been a manager for 30 plus years this is the stupidest thing I have ever been through ,I love your pizza but why is this lady so unfriendly ,and why does your coupons not work I’m just trying to get my order through but I don’t no what I have done wrong,you had a domino’s pizza in London before I always ordered,then you went out of business,now you guys are back and I’m glad.
I pretty much am done with Dominos after yesterday. The rudest and most unprofessional staff I’ve ever had to deal with. I complained and of course didn’t hear back from the store at 1436 Atlantic Blvd Pompano Beach, FL 33062. I eat out about twice a week and usually my go to is Dominos. A few weeks ago I get this driver and my bill is like $21 and I have two 20’s. I asked for change and the driver kept telling me she didn’t have it. After arguing back and forth I became furious and told her to take the food back. All of a sudden she was able to find $15. So, fast forward to yesterday. I place an order at 1:44pm and track it with the tracker that I love. It shows she leaves the store at 2:12pm. I live 5 minutes from there, but it takes her an hour to get here. She arrives at 3:08pm which I believe she did that on purpose knowing my food would be cold and disgusting. Needless to say it was and I ended up throwing $43 worth of food in the trash, but that’s not the worse part. She knocks on my door when I open she doesn’t say hi or anything just says “licence and credit card”. I’m like for what because this is a first and she rudely replies and pretty much says do I want the food or not. Yeah, I paid it alread…are you kidding me. So I tell her I’m going to call the store and she starts to rattle off the number and the name of someone that started with a T more or less being like go ahead nothing is going to happen. So, I’m pretty upset at this point with this woman’s attitude I sign the receipt which of course I did not tip her. She looked at me and says “um the pen”….i just became furious because it’s my pen to begin with and why is this woman being unprofessional and bringing me cold food that I believe she purposely drive around for so long. Her name is Kathleen and from all the reviews online she isn’t the only unprofessional staff member there. I myself will never eat at another Dominos food chain after this. I can go on Grub Hub and order from Vitos, there is an Anthony’s near me, I can order from Ann’s or even Papa John’s. So, that ends a very long customer relationship with your company because I can’t tolerate unprofessional customer service like this. Just Google this locations reviews on Yelp or Google they aren’t good.
Called the Dominos on Lorain Rd in North Olmsted Ohio 44070 to order a 2 medium pizza with pepperoni and sausage. My boyfriend was using his American Express card the lady asked for the card number. She had asked for the 3 digit code on the back she than said the card was declined so my boyfriend said this is a American Express card maybe you need to use the 4 digit code on the front. She said, well it’s declined and was very rude she hung up on us and than my boyfriend got a alert that the purchase went through. We called back and was hung up on again we were calling to tell the that it went through and we didn’t want the purchase on the card because they had rudely hung up on us well this is bad customer service and I will never eat dominos from that restaurant again.
I ordered a delivery order tonight and this steak sandwich. It was the grossest steak I’ve ever eaten with the roll full of grease. I threw up after eating 3 bites. The delivery guy was so high his eyes were hardly open and red as can be!! He walked off with my 20.00 bill and gave me no change when my bill was 12.00!!!
Very rude manager. Our 8 large pizza order was delivered wrong, even the delivery driver said so too. When we confronted the manager about it she said she personally made the pizza and that it wasn’t wrong. I ordered it online and she tried to say it was my fault my order came out wrong. I even heard a guy in the back ground say, and I quote “xxxx, the order was right” very rude service and we didn’t get our order fixed. This order wasn’t for our customers at our business and my customers did not get the right order. Usually Dominos does a great job, I’ve never had an issue but wow, this manager was really rude. She should not be in charge if that is how she treats her customers. We were really nice to them too. I don’t get it..
I ordered a veggie pizza. When I got home and opened the box, it had sausage and pepperoni on it.
I called and the manager said he would credit me for another pizza.
The next day, I ordered a veggie pizza. When I got home and took a piece, I bit into raw dough. I brought the pizza back and waited in my car for twenty minutes for another pizza to be cooked. An employee came out and said, “this pizza may not be cooked that well,
either. I asked why and she said that the ovens weren’t hot and that if I did not want a doughy pizza, I should order after two o’clock P.M. Why were they open, taking orders, and putting pizzas in the oven, if they knew the oven was not hot enough? Why would a business sell their customers pizza that wasn’t thoroughly cooked? I’ve never heard anything as ridiculous as that statement!
Then, they don’t were gloves so after handling money, opening doors from the outside, and scratching their heads, they prepare pizzas. Hey, the flu is rampant in this area, they are putting us customers at risk because they are too lazy to wash their hands after every order. There was a time when Dominos was low on the totem pole and they tried their best to get a better reputation. Well, they are beginning to go back to their old ways, and it won’t be long before they start losing business again. I won’t return after what happened to me and the things I saw.
Another thing, why would I have to solve a math problem in order to comment about my experience.
Hello I would like to be contacted about customer service at one of the Alabama stores. The manager was very sarcastic rude to us when they messed up our order! They forgot to cook one of the pizzas and we had to wait for 15 minutes while they cooked the other one and they messed the entire order up both pizzas were wrong and one was cold. When we tried to ask for another pizza in place of the wrong and cold one he refused to work with us. The call was recorded and I would like it to be reviewed.
Very disappointed tonight! Went out of my way in the freezing cold to actually pick up my pizza & paid dbl what I cld have @ multiple other places bcuz I was craving ur Philly pizza. I get the pizza home, it was hard and cold! Tasted like I was chewing a chz covered piece of cardboard! Like they pulled it out of the oven & left it out on the counter till I arrived! Every possible link to the complaint site isn’t working & didn’t get an answer when I called the store! This is absolutely ridiculous! It really easy for us 2 give u our $ but when there’s an issue, there’s no one around! I will NEVER order from that store again & if this is how it’s gonna be, may never order from domino’s period!
Your Paris, Tn Pizza Place has the worst customer service, worst delivery, rudest General Manager, and the least trained staff of any business I have ever dealt with. I will never order from Domino’s again.
I’m a regular customer and then they don’t deliver to my house anymore, that’s bad.
I have ordered from you guys so much. But I learn I’m charged a delivery fee but it’s not the drivers tip so I half to pay extra plus tip plus ur expense prices when usually my orders is messed up. Shame on Dominos. Worst ever
Good Morning
I will be faxing a letter to your corporate office. I have emailed several times, unfortunately the Customer Care Team has not gotten the job done. I have not heard anything further after “We have passed your concerns on to the appropriate department.” Case # 2652132
Domino’s Extravaganzza Feast as the best supreme pizza out there. There, I said it.