Sprint Headquarters

80 thoughts on “Sprint Headquarters”

1. After asking for second line.i was billed from 150 per month to over 800 in two months of billings.after serval phone call..spirit witout consent charge my credit card..for damages they created . I was a customer over 20 years..had enuff

   Reply

2. I have been on the phone with sprint support for 5hrs. I have been given the run around all night and am currently on hold but I believe they have went home for the day because it is after business hours. They didn’t have the courtesy to say they will call me tomorrow with a solution they just left me on hold. Now they just hung up the phone without saying a word. I am entirely sick of dealing with Sprint. I’ve been with you all since 2006 and everytime I try to get my bill lowered the only options are to get new phones. The reps make promises that they have zero intentions on keeping, they just want to get you to do whatever they want this is the worst company I’ve ever dealt with. I can’t afford to just buy out my contracts because I would if I could. I hate Sprint, now apart of T-mobile and will never tell anyone to deal with you all. As soon as I can afford to get rid of you all I will. Shame on your low down dirty asses for doing hard working people this way.

   Reply

3. Store at 360 Hitchcock Pkwy. Aiken South Carolina. Clerk needs to watch his language, rang up 2 items I was purchasing, one didn’t ring up and he said G–D— what didn’t ring up. Very unprofessional!!! 12/23/2021 approximately 6:20 P.M.

   Reply

4. This company is a joke. I was a customer for two weeks, returned my devices to a corporate store and a month later they are trying to charge me $2800 for the devices I already returned. Have wasted countless hours on the phone with customer service to get no where . They owe me money or phones from when I traded my iPhones in to get service with them to begin with but are trying to rip me off by giving me $30 a piece for a iPhone, what a joke!!! Tried to go up the chain in mangers and command but they always says the mangers are “in meetings, three hour ones at that!!!” Searched the internet for corporate number but of course you can not find it… you go into the stores and they inform you not to listen to the customer care people because they are idiots !!! Sounds like a great company!!! NOT STAY FAR AWAY !!!!!!

   Reply

5. Brand new unhappy customer as of 10-15-19. This all started by my wife and my self wanting to change phone carriers. On 10-15-19 we had gone into the Walgreens located at 100 w Lincoln hwy in Dekalb IL and we had talked to a sprint representative who was more then accommodating with everything she was helpful and she explained everything to my wife and myself. So I picked out the brand new Samsung S10 5G for my self. (The most expensive phone in the store) thinking awesome I finally get the best phone instead of getting a phone that was a few steps lower in quality. BOY WAS I EVER RONG ABOUT THIS PHONE…. for about the first 3 weeks of owning the phone it worked awesome…… Then the trouble starts…… it starts to drop calls my text messages take forever to send and I would have to be on my wifi AT HOME TO GET RECEPTION JUST TO GET ON ANYTHING such as Facebook, Google exc…. so I decided to take my brand new phone to the actual sprint store located at 2333 Sycamore Rd Dekalb IL…. (WISH I HADE NEVER GONE TO THIS LOCATION ) thinking they might know maybe a little more then the Walgreens location…. this was on December 2nd and my wife and I sit down with a gentleman that did nothing but trash talk the Walgreens location and the sprint representative at that location… saying they have no idea what they are doing over at that location …. so he continues to look at our new account and states that whoever set up my phone at the Walgreens location messed up and didn’t set my phone on the 5G network…… (me thinking something doesn’t sound right but didn’t say anything considering that there is no 5 G networkout here yet) and everything will return to normal on the 10th because that’s when the new pay period for our plan starter…. thinking ok cool we are all human and make mistakes…… well the 10 comes and goes…. and this brand new Samsung phone is still not working properly so I decided to call a sprint representative and they try to troubleshoot everything over the phone and they tried doing everything in there power to get my BRAND NEW SAMSUNG PHONE to work properly and couldn’t so they connected me to Samsung themselves and after spending approximately 1 1/2 to 2 hours on the phone with them troubleshooting everything and they finally decided to do a factory reset on the phone, they finally said something is wrong with your phone and you need to take it in…. so I decided to go back to the sprint store located at 2333 Sycamore rd in dekalb thinking this is a brand new phone and its broken…. I think I just want to switch to an iPhone because if this is the quality of the Samsung I don’t want it (also when I had talked to the sprint representative who tried to troubleshoot my phone before I talked to Samsung directly had told me that if I wanted to switch phones that a manager COULD APPROVE IT FOR ME…… since I am highly disappointed in Samsung) on December 16th and I talked to a woman who was as helpful as she could be however she could not do anything for me due to the store manager was not available because they left for the evening and that he would return the next day (the 17th) at 1pm…… so I said thank you and I’ll be back tomorrow to talk to the manager…. SOOOOO the next day I arrive at the sprint location at 2333 Sycamore rd and the same women I spoke to the day before was there and she told me to hold on let me go get the manager from the backroom….. about 5 minutes later she comes out of the backroom where the manager was at she states the she had talked to the manager and filled them in about what was going on, who decided not to even Acknowledg my presence in the store because they were (TO BUSY OR SOMETHING…..YA KNOW ….FOR A NEW CUSTOMER TO SPRINT) and she said that the manager said there’s really NOTHING that they could do….. so I decided to tell the girl I am canceling my phones with sprint and she was more then Apologetic with the situation…. so me being VERY ANNOYED AT THE MANAGER WHO DIDN’T WANT TO GIVE ME ANY KIND OF CUSTOMER SERVICE WHAT SO EVER AND HIDE IN THE BACK ROOM SPRINT AND SAMSUNG….. so what else can I do I have a broken phone that doesn’t work so I leave and on the way out I drop my phone and break it…… so now I’m paying my insurance premium and getting another phone….

   Reply

6. Today I could Sprint customers service about my bill get higher every month 47 minute on phone no helps I could again
   Explain again my Cass to three Sprint people again another 19 minutes no help I put the phone down I was really ???? maybe I wont to close my account after so many years with them iam very disapointed

   Reply

7. I cancel my service way back in late may early June. I had a tablet my brother took and with out proof i could not do anything the cops said. Well I took my credit card info off the account. They turned it over to a collection agency for 546. Dolloars or so and then took the account over and went back and charged my bank for the fees by looking for any card I may had used previous. The lady got rude and hateful w me so I got rude back with her. She said its not refundable. I think its illegal for them to just take money from my account and for them to take back the account from a collections agency. What can I do to get my money back as I never got anything in the mail from them.

   Reply

8. I’m Calling Doug Heiset

   Reply

9. I am calling about my phone # 704573xxxx. I have been charged over a year now 13 months to be exact of 125 per month. I am hoping to get a full refund by check not credit ASAP. I have dealt with this to no avail. But today was the day it brought me to tears. There is a person I talked to named Jeremy who talked down to me this the tears. I hear you say this line may be recorded I sure hope you will listen to this. Unfortunately I did not get his last name but I should never be treated like I was. I am the customer and should be treated as a customer with dignity and respect. I am not holding my breath on your behalf because for over a year I have not got anything resolved do to no cooperation on your part. Remember I am the customer. My phone number is 704573xxxx. Maybe not much longer!

   Reply

10. this is the worst lying deceiving, conniving, thieving company as far as cellular companies. I do not have service with them and they keep taking money out of my account i am now forced to close my account. Dirty low down company

    Reply

11. I called made a payment on the 26 Oct of $200 ask for an extension for the remaining balance $70 for the 9 Nov she said is was OK I told her i also needed ext for the Nov 2019 she said once I made the $70 payment on the 9 to call back to make arrangement for Nov when i called all the agents i spoke to were very rude and didnt even want to understand the whole situation I explained to over 8 agents they are telling me my account is pass due 36 days pass due when they verify the saw is only the amount of .15 cents that is pass due My new bill was posted in Nov 6 and when I call back like the agent that took my $200 advise me to do on the 9 Nov I havent been able to get an extension or been able to speak with upper management I called a number supposedly from corporate but every agent in this company is trained to do the same is all about getting money from customer and not providing good customer service Bad very bad company to deal with not only that about 5 years I had an account with them in Puerto Rico they created a password on the account and I never was able to make no even 1 payment cause I didnt know the password they close my account left me with no service and then try to charge me aver $1500 worth of penalty and it even shows on my credit I dont like Sprint at all

    Reply

12. Below is the email I just sent to the executive office of Sprint:

    To Whom It May Concern:

    I am writing to file an official complaint in regard to my experiences as a customer with Sprint during the two years we were with their cellular services, which is the main justifications behind my decision to take my cellular services to Verizon Wireless effective July 29, 2018. Back in May 2016, my husband and I brought our cellular services to Sprint from AT&T. At that time you were running the “Cut Your Bill in Half” promotion and you were paying off up to $600 off each line from the previous providers. We had also came in with a copy of the AT&T bill when we signed up. We were told by the young gentleman that all we had to do was upload it once we created and logged in to our “mysprint” account, which I was fine with as I have a scanner at home and at work to be able to do just that. There was also a promotion on a Samsung tablet that we took advantage of too, as we were told that it would only cost $5.00 more per month. He quickly rambled through digital contracts and he got us out the door in a decent amount of time with new iPhone S6 phones in hand. Everything seems wonderful at that point.

    Then I had trouble creating the mysprint account. About 6-8 weeks into being with Sprint, I was still not able to create the mysprint account and upload the AT&T bill, so I brought the bill again to the Sprint store. Why they couldn’t just upload it there for me, I am still puzzled as this would have saved me a lot of stress and trouble, but they checked my account, reset my PIN for me and told me I was good to go. I attempted to create the account again and still no success. By this time, I was receiving collection calls and mail from AT&T. I had called Sprint customer service and they wouldn’t help because they said my cell phone number was not listed as the primary number on my account and the PIN I had setup was not correct, so calling in was getting me nowhere. I had to visit the store AGAIN and make calls from the store to find out that they assigned a phone number to the Samsung tablet and labelled that they primary device on my account, which prevented me from being able to access the mysprint account, the ability to make payment arrangement and the ability to upload the appropriate documents to be able to take part in the promotion I had signed up for. Because of all of this, I ended up being charged and paying a collective total of $252.00 in interruption fees since I was not able to make or set up payment arrangements. After all of these complications, I was at that point, no longer able to take part in the promotion that brought us to Sprint in the first place and I now have a collection due to AT&T for $1,014.00.

    Despite everything explained above, I had still considered staying with Sprint and ventured back in at the end of July 2018 to see what kind of new agreement deals were available for us. I was treated like I was a hassle by the lady behind the counter because I was comparing what Sprint had to offer to what Verizon was offering. The sales lady told me that it was “stupid” to consider Verizon, and she treated me like I was stupid as well. This ultimately sealed the deal for me as far as Sprint goes. I went with Verizon and I now have a balance due to Sprint in the amount of $468.04.

    Not only do I have a collection AND a balance due to sprint, I had trouble returning the Sprint phones to Sprint! I called the Sprint customer service twice to find a location where I could return all three phones in person, as I do not trust sending these devices through the mail. I was told that I could return all phones to a Sprint Store in Columbus (South Hamilton Road location). I left work early to do so, and once I arrived at the store, I was turned away and told the only way to return them was through UPS. This further infuriated me and just confirms that leaving Sprint was more than a good move. I did mail the phones back after waiting a week to receive the return box (which was really only made for 2 phones to safely be returned, yet I had 3 devices). I received email confirmation on September 14th that all three devices were received, thankfully.

    After spending over two years with Sprint, we have come to the conclusion that services with Sprint has and will be a nightmare for their customers. Your sales people are horrible, they lack quality customer service, and they clearly do not care. I have never felt so strongly about an experience to consider writing a letter like this to a provider of any sort.

    In conclusion, I am requesting that Sprint remove the ENTIRE balance of $468.04 that they are claiming I have left to pay them. I received the absolute run around from all ends during my time with Sprint, causing me to pay more money then what was promised and now I am having work with a collection agency to clear up a collection I should never have had in the first place. I will also be filing a complaint with the Better Business Bureau. Shame on you, Sprint, for such a HUGE lack of quality customer services.

    Reply