Subway Headquarters
Subway Headquarters.
All current information about Subway IP Inc., the fast-food franchise based in Milford, Connecticut. See Subway’s corporate contact details and links to various Subway departments, among other useful resources.
We have also added a guide on how to submit complaints or questions to the Subway customer service department.
About Subway.
The fast-food franchise chain Subway is headquartered in Connecticut, where it was founded in August 1965 by Fred DeLuca. The first Pete’s Subway restaurant opened in Bridgeport, and growth was rather slow until the owners adopted a franchise business model.
By the mid / late 1980s, there were over 1,000 Subway stores across the United States, and international franchising began at around the same time.
In 2017, Subway had more than 44,000 stores and franchises worldwide, with over 26,000 of those being in the USA alone. Subway also has a strong presence in UK, Brazil, Canada, Mexico, and Australia, where it has thousands of restaurants.
The company was recently named one of the world’s most valuable brands by Forbes and is considered the world’s largest restaurant operator.
Currently, Subway’s product offer includes salads, bakery and breakfast items, and wraps, in addition to their trademark submarine sandwiches.
Subway Corporate Office Contacts.
You can get in touch with Subway’s corporate headquarters in Connecticut by phone, fax, or mail using the contact details listed here:
Subway Headquarters Phone Number.
+1-203-877-4281 or 1-800-888-4848
Subway Headquarters Switchboard Hours.
Monday through Friday, 9 a.m. to 5 p.m. (Eastern Time Zone)
Subway Headquarters Fax Number.
+1-203-876-6674
Subway World Headquarters Address.
325 Sub Way, Milford,
Connecticut, 06461-3059
USA
Subway Executive Team.
List of key leaders at Subway.
- Suzanne Greco, President and CEO
- Joe Chaves, Director of Operations
- Don Fertman, Director of Development and Director of Franchise Sales
- Christopher Carroll, Senior Vice President of Marketing
- Joseph V. Tripodi, Chief Marketing Officer
- Peter Buck, PhD, Co-Founder
Subway (Doctor’s Associates) Board of Directors:
- Suzanne Greco
- Lewis Finch III
Subway Careers and Jobs.
Subway currently employs over 400,000 people worldwide. If you want to join the Subway team, visit the company’s general Careers page, where you can browse and apply to restaurants jobs. If you are interested in corporate vacancies at Subway headquarters, visit this page, which allows you to create a profile, edit applications, and track their progress.
A more comprehensive description of regional jobs is available here (US-based jobs only). Lastly, you can view job vacancies at Subway’s LinkedIn.
How to complain to Subway.
To reach Subway’s U.S. Guest Relations department, call 1-800-888-4848.
In the United Kingdom, the Head Office can be reached on (+44) 0844-826-8484.
A restaurant feedback form is available here and can be used to report unsatisfactory experiences.
An alternative way of getting in touch with the Customer Service department at Subway is to message them on Twitter. Tweet at their Twitter handle @SubwayListens). The team is available seven days a week from 9 a.m. to 5p.m., Eastern Standard Time.
If you have your Subway receipt handy, and you have 2 minutes to spare, you can also take Subway’s customer survey here. The company will award you with a free cookie for your time.
Other Subway Resources.
Use the resources listed below to find more information and contact details for Subway sand its different departments and services.
- Subway on Facebook
- Subway on Twitter / @Subway
- Subway on LinkedIn
- Subway on Youtube
- Subway on Instagram
- Subway on Google+
- Restaurant Locator
- Franchising information
- Worldwide franchising information
- Subway iOS App
- Subway Android App
- Order catering online
- Real Estate / Location submissions
- FAQs
- Online gateway for registered Subway partners
- Media Information and Press Releases
- Public Relations Department: +1-203-877-4281
- Donation requests
- General Enquiries form
Please share your experiences, praise or complaints about Subway, in the comment section.
This is a complaint. The workers cheat on amount of meat that is placed on sandwiches. They only give about 2/3 of stated amount! Then the Manager refused to remake the sandwiches, would only refund the money.
I have a huge complaint. We get coupons in the mail all the time but what is the point of these coupons if we can never use them. All the subway locations near me say it’s invalid but the coupon is good until 4/11/2024 so again send me coupons I can use at all locations. I am a single mother that can’t afford two sandwiches, so it stinks when I get my daughters hopes up thinking I have enough for two sandwiches just to walk to subway in the rain and be told these coupons are invalid.
I ordered two sandwiches online. I dropped one off to my son 7 miles from the store. I had made sure that I had my correct sandwich so I assume the other one was his after I got partway back to town he messaged me and said it was not the right sandwich I double checked mine, and mine was right, so I assume the store had given me the wrong sandwich so I went back to the store and they said I had to drive back out to his house and get the sandwich to bring it and show them even though I showed them a picture that he had sent me of a ham and cheese sandwich . The girl told me to go out to the car bring in my turkey improve that I had it I did that and then she got ignorant, and said that she was not going to remake the correct sandwich that apparently they had accidentally given to someone else by mistake , she then proceeded to get ignorant with me told me she wasn’t going to make the sandwiches and that I needed to leave the store. She was cussing at the time. Also one of the other girls in the store started saying well she was just cussing at her well that doesn’t matter. She should not be cussing in the store with customers in there , I am a customer that comes here a lot and I really don’t appreciate . she says that she is the general district manager. I find that very hard to believe with the way she is acting her name is Sara i have pictures of her and the girl. so I did not get any food. I am not happy about this whole situation.
I placed an ap order & paid through the ap on 1/25/24 and when I arrived at the store they did not have the items I ordered. They could not give me my money back since it was an ap order. I spoke with a manager on 1/25 who said she would send me a gift card in the mail since she could not refund me. I spoke with manager again on 3/1 since I never received a gift card and she said she would talk to her district manager since that person was in the store that day, she was to call me back. Now 6 weeks from my purchase, I do not have the product, a gift card or a phone call back. I’m sorry, but I consider that stealing!
The Shawnee Oklahoma Subway located on Harrison street always has a messy salad/meat counter, always out of bread, no meatballs and several meats not available.
March 6th 2024, as we are walking into the store we find a handwritten sign taped to the door stating they are out of Meatballs, bread and several lunch meats. This isn’t the only time this has happened. We live only a half a mile from this store and used to frequent this store at least twice a week. Within the last year EVERYTIME we go to this location there’s always some problem. We watch lots of people turn away and leave as we do the same. I went back to the door and asked the two young ladies “What is going on with this place? EVERYTIME we come here there’s no bread, no meatballs and a messy counter. Where is the manager?”
One of the girls said “ Im over seeing this girl cause she is a minor and honestly I don’t think there is a manager”.
I then told her “Well its crazy that this is going on, we live a half a mile away from here and in the last year EVERYTIME we come by here there’s always no bread, no meatballs, and the place is a mess. This time I’m reporting this”.
A few weeks ago we we thought we would try it again, sure enough we walked in and AGAIN a very messy counter and no bread at 7pm. We left. We are wondering how this place even stays open.
This location needs a good manager!
Subway is going to the toilet. You can’t get mozzarella shredded cheese or black olives to put on your sandwich. What is going on.
Today as I entered your Willard Mo store was immediately greeted by Kyle & then his Manager Ethan. They were both very friendly & took very good care of my large order. Soon other customers came in & I observed them both being friendly & taking care of everyone’s orders.
Thank you for hiring such good friendly & clean employees. These two deserve to be recognized!
I recently ordered online when I picked up my order it was completely wrong, even the wrong sandwiches. The manager said she’d remake for me anytime. It took me a few weeks later because I had COVID. Regardless I went in they didn’t have any record, this was yesterday I was told to call the manager today. I called several times with no answer, when someone did answer they were very short and said they were the nighttime manager when I asked her name she hung up on me. I called back no answer.
I am a nursing student and wanted to get these sandwiches to share with my students. It’s not a lot of money it’s the principal.
In Sequim everyone is polite and honest I’m so disappointed.
We are senior citizens and I had a gift card for $25 . We went to the Subway in Fulton N.Y at 817 Forth St. The girl that took my order was extremely rude to me. She asked me the normal questions and I have a low speaking voice so didn’t her so she would rudely ask me an again. She make a remark to the other lady about and laughed. Even when I paid and at first my gift card didn’t go through she rudely asked me if I was sure that I had a gift card. I was very upset as I am not used to being treated like this. I think that her name is Cory. I did complain to the manager (Ashley) and she assured me that she would talk to her.
I went to Subway store#50349-0 host order WEV9NKGP56VDPP25. I ordered a Foot long ham and cheese. I was charged for a #99 Grad slam ham cheese. I saw the guy that made my sandwich whisper to the cashier to the cashier to charge me for the #99 Grand slam ham sub. Which was $10.59 which I was charged and paid. So I looked at my receipt and questioned the cashier and said I did not order a 99 grand slams ham sub I said I ordered a 12 inch ham and cheese for $9.59 I did not get any double meat or any double cheese. The cashier said management wants us to charge you for that menu over there. I said I don’t care what management wants. That’s not what I ordered you don’t charge people for things that they didn’t order that’s ripping off the public. My ham and cheese sub should have been $9.59 I’m sure all the customers that were in the restaurant checked their receipt before they left to make sure they weren’t over charged. I then went back to my office and informed all my coworkers what the employees at the Subway in Springridge MD are doing to the customers. I will not be returning to that establishment. Because there is a JP Italian restaurant in the same shopping center that I will be purchasing my subs from now on.
Who do I contact to change my address in regards to my 2023 W2?
I worked at the Buffalo Ranch Subway in Afton, Oklahoma.
Thank you.
I was in your Elizabethton store on Broad St. November 20th and just how disappointed I was with the service. I ordered a 7 inch sub and when I got home (which is less than 5 minutes away) the sandwich was VERY cold. The cheese was not melted, meat and bread was not even warm. The music was playing so loud that I couldn’t hear myself ordering or what the clerk was asking me. Don’t know his name but one thing that stood out was very clear, he had a series of hickies on his neck. Will not be returning to your establishment.
The Subway on Arniel Road, Camariilo, CA 93010 has suspicious activity at the cash register.
Young Clerk tries to charge double . Then young men come in , talk to clerk, but leave without ordering .
I have been trying for weeks to get into my account and it keeps saying that it is cannot access and to try again.
They are so rude and nasty at the subway on great mills in maryland
Store # 33253-0 not clean. In dinning area there were dirty tables and floors, dust everywhere. Can’t imagine where else is unclean.
So I ordered $150 worth of subs today, August 3rd at 8:35 through DoorDash. Subway cancelled my order after not saying why on the phone and cut me off from talking saying they had technical difficulties. How is their technical difficulties with the money? It was already paid for from my account and all they had to do was make the subs. There’s nothing technical about subs. Please get back to me and let me know why this happened? . I had a party of 6 teenagers at my home with no food. I drove up to subway at 9pm and they had the open sign off. Subway closes at 9:30pm (stated on website and door) thank you
Yesterday I was shorted on my change. Today I didn’t get any of the condiments that I ordered. I went through the Gladstone, Oregon drive thru
I was at the Subway on Wardline Rd., Hammond, Louisiana today, July 30, 2023 at 1PM. While they’re the person in charge, an older woman told a young and apparently new employee to water her hands before putting on her gloves. At this point, the young employee began crying and screaming at the woman in charge. The young woman gave the impression that she knew more than the woman in charge. It was suggested that she clock out and go home to get her composure . All this was done in front of several customers. Personally I would have fired her on the spot.
St Ives, Ringwood. UK
Staff outside front door of restaurant smiling. Through butt about 3ft away. Went back in front door. 30 min later same staff member came out side door smoking by fire exit and bins. Threw butt near rubbish. Then back in and straight behind counter to serve. Unhygienic, fire risk.
Put me and 2 other people going in so we all went to Greggs next door.
Will not ever be going in Subway again.
i’ve been trying to get a job at subway and im waiting for a call .
7698 – A Belair Rd., Unit A
Nottingham, MD. 21236
Refuse to accept SubWay coupons. I randomly receive them in the mailbox for my area but aren’t allowed to use them. This particular location is in walking distance from my house, and I’ve spent large amounts of money at said location with my (4)children. I think it’s so unfair that the owner refuses to honor Subway coupons. Very Frustrating, because we love subway.
Why is it in Alberta where there is lots of beef, that Red Deer subway on 67st can’t get roast beef in stock, but they can get steak in stock. I have been there twice and they say they no longer carry roast beef and can’t get it in stock. Seems not right to me. Maybe they should change suppliers if they can’t get the stock in.
When I trying to order on the app the app blink off placed my order without me being able to choose my time . It went through for a time I didn’t choose I tried to call location they did not answer the phone . When I arrived 1.5 hours later they gave me my order that sat there . I would like a refund . I told the girl at the store the time was incorrect she just laughed.
Very good news that the decision was made to slice your meats. It is obvious that Jersey Mikes strategy from the onset was to slice the meats In Front of Their Customers. Subway franchises are slicing but most stores do it not in front of customers ! They slice when time permits then work out of containers. That is not going to work for the franchise nor the customer. The Franchise Owner has to be educated to what is entailed in “We Now Slice Our Meats. Being a marketing person I thought I would offer up some advice how you might improve your marketing message to your member franchise owners.
I have a suggestion that I believe will increase sales and appeal for your customers. You should increase the interior size of your restaurants. Currently it has the feel of being too compact, which in turn kind of gives it an unclean feeling. Also, the preparation area where they will be slicing the deli meats, needs to be opened up more. The employees are always right on top of each other. Thank you for you time Paul Iannucci , Johnson & Wales grad 2017 culinary and pastry.
Had a terrible experience 7 /7/23. Ordered online. Went to pick up order. So- called manager wouldn’t let me in to pick up my paid for order. The store was locked . After getting no where with “employee” I called police. They knocked on glass & mgr/ owner of store came out keys in hand & said some nasty things to me & said “to bad” , locked store & left in his car. Officer & I stood there in shock. I did call my bank & didn’t have to pay . They took it off But: what is going on with that store. I’ve never been treated so rudely & neither were the officers with me. Can you tell me what’s going on ? Aurora Ohio 44202.
I love your store but can no longer eat as I am gluten free (not celiac). So, I have discovered that IF you put butter and or mayonnaise lightly on BOTH sides of gluten free bread, toast light and then make your sandwich, it tastes wonderful! Please consider trying this with your same bread only gluten free rolls. I know a lot of people who don’t eat gluten but would LOVE to be able to eat your foods. Please experiment as I have said, and tell me what you think? You will thank me I’m sure! Betsy Ceccanti
I just visited a subway store in Poughkeepsie NY. I have not been to a subway in a while. My experience there was very discouraging!!! Ordered a 12” roast beef sub. That sub cost me base price 12.99. The meat was not appealing by sight. Ordered extra meat and cheese. 2extra slices of roast beef and one cheese brought the price of that sub to 19.97. R u crazy. My final bill was 25.91. A fresh value was added for 3.99. I could have gone to a nice restaurant and had a beautiful full meal.
My point of this complaint is that the sandwich wasn’t worth $10. It was more bread and the meat didn’t even taste good. I complained to the server without much of a response. No wonder the store was empty. I want my money back!!!! Half of the sandwich was thrown away. What a waste of money. Please do t ignore my comment. Thank you
I ordered a drink that was online but when I got the resturant to pick up my food and drink they didnt have the drink I ordered and I asked for a refund and they told me to grab something else well what I ordered was a monster that is 2.59 almost 3.00 and a coke is only 1.99 for a bottle coke so I’m still out the extra money for what I ordered i would like the full refund of the monster not a replacement drink
Stop sending coupons to places where you know they don’t except them; and if you don’t know, find out! It’s a business . You have the means! Subway is a greedy Corporation! Food is too high, coupons don’t work, Corporate doesn’t know why they send coupons to post offices in places where every subway is a franchise! Do better. You need to be protested on the news , around the word!
Hello
I went to 4009 carpenter rd Ypsilanti mi
And they refused to honor subway coupon for 3 foot long sub sandwiches they want it to add $5 extra on the coupon
Hello,
I am senior currently living on a fixed income and rely on coupons that are sent in flyers to my home. Yesterday while i visited one of the subway locations with a coupon in hand i was told that this location did not accept coupons there. I was very upset and had to leave to my embarassement. Why print these and send them out if the stores are not going to honor them. I have heard this from some of my other friends who have had the same experience. I always enjoyed their food and now this has left a bad taste in my mouth. Sorry to say I will no longer be a customer
I have a complaint for store #61438 in Chicago Illinois 251 E Huron St. First of all it’s false advertisement to order flat pizza at this store. You ordered online and instead of calling to let you know they do not serve that they cancel your order and DO NOT REFUND YOUR MONEY BACK! You call up there and the owner yells at you and tells you file a complaint and call corporate! Why?? Because he thinks he untouchable! If these are the people who you want to franchise Subway. Well I guess we have to go straight to the media. With everything going on in Chicago right now, I’m sure they would love to see this. It’s crazy how people own a business and rip people off. My card got charged twice and never received any food. Thanks for not feeding my grandkids.
I ordered my sandwiches online so all I had to do was go in and pick them up. I get home go to eat and realized they put the ingredients for the subs on the wrong bread. I called them to let them know and asked if they could remake them. I brought the subs back to the store with the receipt to show them in person the mistake. Instead of taking ownership of the problem the worker was argumentative. She took my receipt opened up one of the subs and I had to point out the mistake. She then looked at the receipt to redo them. No big deal but it would’ve been faster for me to give the order. She says out loud this is a number 11 cheddar cheese. I said no not cheddar cheese. She then interrupts me and raises her voice and said no see that’s not what the receipt said. She then goes to slam down on the cover to the ingredients and talked to me like I was an idiot. It took the other worker beside her to explain that meant 2 times the cheese. Then she placed extra cheese on the first sub and I said I don’t want that much cheese. She said it’s the way you ordered it. Then proceeds to argue with me about how this is the way the subs are made now. I said oh okay and I tried explaining why I thought it was extra and she says “oh now your trying to change the story. I said back no I’m not trying to change the story. You read the receipt wrong to begin with that’s why I’m here. I ordered it online. Then I looked at the bread for the next sub. I pointed out that the bread didn’t look right. She said it wasn’t prooved long enough but it is done. I asked for another loaf at which time she said ma’am we don’t have to make this for you. I said well that’s not my sub anyway. Being sarcastic….I then let her finish up the second sub and asked who the manager was. She said hastily that’s me I’m the manager. I said the reason I asked was when the former manager, Wendy was there we never had a problem. The whole reason someone does their online order is because they don’t have the time to come back in. From now on I’ll just come in since it was difficult to read simple instructions. On the way out I said Thank you for remaking the subs. I plan to make the owner of the franchise aware of how his “manager” handled the situation and advise that apparently she needs more training. Since she argued and was disrespectful towards a long time customer. It wasn’t an error on my side. Yet I walked away today wondering how many other customers get treated this way.
Subway at 1100 W. Royalton Rd., Broadview Heights, OH 44147 doesn’t accept coupons.
Nice ad. Buy one get one free. Unless subway store in Billerica at the Billerica Mall, Billerica MA 01821 says NO. Take down the ad. Or theword LIAR Can be a fact
Great coupons but subway makes up their own rules on the coupons and can only get mayo or mustard on sandwich. So why do even offer the coupons
Quit paying millionaires to advertise your business and lower your prices for common people! Your advertising only makes me NOT buy your subs!
Not sure why subway sends out coupons because most of their stores where I live aren’t corporate owned so they don’t take the coupons. Franchisees owned subways don’t get reimbursed for the coupons that corporate sends out so they don’t take them and I don’t blame them because they eat the extra cost out of their pocket which is sad. If corporate sends out coupons then they need to be able to be used at all stores and all stores need to be reimbursed for them not just the corporate ones. These franchise stores are losing money because people stop going to them because they can’t take the coupons given out do to corporate not reimbursing them. Hope you can figure a way to help them out and not just your corporate run stores.
They don’t honor their Subway coupons. Tried to use them this evening on the Subway on White Street, So Burlington, Vt
Called your corporate phone number elderly woman answered after 20+ rings. I told her I’d like to speak to someone about corporate coupons. She said, “we don’t have corporate coupons.” I then said coupons, she said they don’t have to accept them. I asked to speak to someone who knows about coupons, she said, “that’s not going to happen.” Play our recording since your calls are recorded. I guarantee you that once it’s played, she will be fired. She SHOULD NOT be answering your corporate phones. I called minutes ago: Dec 7th @ approximately 11:42 E.T. I still need to speak with a person regarding the lack of acceptance of your coupons. After hearing my story, I’m sure you will change your policy. I’ll explain in detail later. If I don’t get a response I will post my story on media sites. You can’t sue me for slander as it is true and unfair trade practices. My e-mail is: xxx @danirvine.com, my phone number is (813) 541-xxxx.
Store # 1718 Findlay Ohio Walmart there is a very rude and nasty short lady who doesn’t need to be there ! Yelling at customers, not changing her gloves, wiping her nose on her gloves. Disgusting.! I see there has been many complaints on the reviews about her and she is still there.
the store hours in the windows for subway at seven hill in spring hill florida says till 10 pm but workers inside would not let me in at 9:45
Walked in the restaurant and no employee was at the counter or visible. I proceeded to the restroom and came back out. Someone was then at the counter. I asked if I could order coffee. He just nodded his head. I asked for a caramel macchiato, he just shook his head. I paused and then he nastily rebuked me for just wanting to use the restroom. I told him no one was at the counter, he said he was. I asked him if he thought I would just walk past him if he was truly at the counter? It continued back and forth and I told him I would indeed make a complaint. So here it is regarding 3711 Astoria
Your new menu is terrible. You make the choices OR there are extra charges. You took away the old choices that your customers always came back for and took away choices of toppings. You lost my family as customers. We ordered 4 foot longs and had a $6.. additional charge added. Never again unless you get back the old menu that kept you in business for years and years!
I ordered a sandwich online and was charged for it. And called the store to ask if they received my order. And the gentleman hung up on me. So I went to the store and he said he never received the order so he couldn’t make it. But I showed him that I was charged for the sandwich and he proceeded that I never existed and started helping someone else: asked for corporate number and he said he doesn’t know it. This is not the first time this has happened. And I have emailed you guys before and never received m money on the first incident. So maybe someone will contact me on this one because this is a bunch of BS. And I will never go back to Subway again. Rude manager and I would never allow a manager or mine treat a customer like he did me. And I have been in the food industry for over 30 years. He has no clue on customer service nor knowledge on the online ordering. And apparently he forgot his name also. Very very unacceptable. 7004 Admiral Tulsa Oklahoma store
Yes i worked their manger maria let go off that job had a check pending and she gave me the run around about she send it to my address then she send it to another subway and know she basically told me to get lost so unprofessional rude people like that make us feel unappreciated so yes Subway need to look at this and be more upfront with people they hire !!!!
Manger from other jobs talking about the hours an telling on manger to fire me
Subway in Lebanon, Tn. Worst one ever. Your app doesn’t work and Deborah refused to help. Might want her to go back to customer service training. She was miserable.
All the Subways in Searcy, Arkansas only have one employee most of the time. I am a door dash delivery driver and they always wait until they have no other customers to fill my order. The other day I waited over 45 minutes for my order. Is it company policy for them to put door dash orders at last priority? I’m here now and this delivery was requested by Subway and I’m still having to wait.
I had a busy one foot long get one free foot long coupon and get a drink and a bag of chips and also a cookie free coupon was not able to use at the Subway store on Union Deposit Rd Harrisburg PA 17110. The gentlemen in the store told me they didn’t accept those coupons. I left there very upset and angry with your company. Why have coupons for the consumer when we can’t use them on these hard times
You have lost a valuable customer.
Commercials won’t help if you only putting a small piece of meat on a sub and selling for $10. I used to love subway. No longer a fan.
I order sandwich, chips & cookie to be delivered to my granddaughter (home with Covid) thru the subway app. They had door dash deliver it. Order arrived without chips. I contacted the store in Midwest City, OK, the manager Amber informed me to contact the delivery driver, they are supposed to pick up the chips and make any drinks. Contacted the delivery driver Chrystal, and she stated that the order came through on her end as unknown items. She said she asked the lady at subway if everything was in the order, and was assured it was.
I called the manager back and she once again said it was the drivers fault and they could come back to complete the order or I would have to go through the app to get my money back. The bag of chips is $1.49, I’m not squabbling over $1.49, I just want my order to be correct. She was in no way nice or concerned about it, now I’m getting upset because she is blaming the driver for not picking up the chips off the chip shelf. I then told her it should not be the delivery drivers job to fill my order, that was subways job! That it was only the delivery drivers job to deliver. With that said, I think subway and any other restaurant should make it policy to fill the entire order and to properly bag & seal it!!! I get so tired of everyone trying to put their work off on others, and also put the blame onto others. Both the manager and the driver blamed the other. Now I ordered thru the subway app, they chose the delivery service door dash. It appears if you don’t order through door dash they can not see the details of the order. Someone needs to tweet the way they operate. I for one think the restaurant should be the one filling the orders and the delivery be up to the delivery service.
The subway in Maggie valley in nc would not honor coupons that was sent out In mail I was in couple weeks ago they have always honor them I love taking my grandson there the prices are high and the coupons help with me taking him there I live 5 minutes away they lost my business
Recharge is needed whole fountain out of order bottled drinks good subway Carthage tx 75633
Why the hell did you change the seeet onion sauce. And why did u take out A1. Stop changing stuff add new but leave the old stuff also….
I was at the selden ny subway on 8/3/2022 had coupons and they refused to honor them I don’t think that was right
Subway in Greeneville at summer street store has really gone down in last 6 months. Today out of if all chips and 3 types of drinks. Bread was hard and clerk went to back 3 times while fixing sandwich. She said she cut her finger. Then why was she fixing my sandwich? Store is a revolving door for non workers who hang out behind counters and in offices
I’m on rt 57 in Liverpool NY at the subway they pose to open at 9:00 am.i guess she open late because when I walk in at 9:00am she said we are not open.but I said your door said open so she kick us out and said wait until 9:30 but the door said your open at 9:00 am.
Why did you change your sweet onion to teriyaki sweet onion it taste bad. Please bring back sweet onion…if not you lose a customer…and I like subway ..like they say if it’s not broke done fix it!!!!
Placed an order to 11816 e Washington st, Cumberland I’m Subway. The computer showed my card not working.
My mother went in to place the same order and told them I tried to place an order and it gave me trouble. They said no problem. My mom paid for the order then a hour later they called and wanted to know when I would be picking my order up! My credit card did get charged. The Manager Mike Prajapayi refused to take care of me. Said I had to get on subway.com to get my credit back because he wasn’t gonna give me a credit from his store even though it was purchased at his store. He was very mean and nasty in front of other customers and I’m gonna make sure that others know how he talked to me! There are way too many other subways around to have to deal with that disrespect in front of customers.
I’ve been a employee at subway and the new hires are getting 9 dollars an hour we been thier for awhile and I want to no its totally not right . We can’t even keep employees over rhat
Why don’t you hire people because of there age
hi my name is peggy findlay-stoll and i work at the subway on sandlake and orange ave here in orlando,fl i have been supposed to be training to be a store manager but i work with a lady named carmen and must of the time she doesn’t seem like she don’t want to help me get there and there are times that she talkes to all of us like we are idoits.
Even her ass manager has told me this and when i talk to her boss Pricessilla Williamson she dont do anything about it and keeps avoiding me im at store #12034
I am a frequent visitor to Subways, but today I visited the Subway in Bay Minette at 102 McMeans Ave. To say I was extremely disappointed is a bit of an understatement.
1. My salad bowl was half empty.
2. They had no croutons or crackers.
3. They placed a piece of tin foil over my salad. Had no lids…
4. My husband’s salad had a few chunks of grilled chicken and his bowl was also half filled. However, they charged 13.25 for his pitiful salad.
5. My total bill for 2 salads, 2 small drinks and 2 bags of chips was $31.33. This included a $3 tip.
They said they could no longer chop a salad, however there was not even a plastic knife to cut anything up. Also the manager kept going over to use the register with the same gloves that he was reaching into the food with!
Needless to say, I will not patronize this business again. I can assure you, if service doesn’t improve, the business will not survive.
Today I went to a subway store in sunnyvale to get a free promotion sandwich.The owner told me that he is not honoring the promotion.
I suggested that at the corporate level, there should be an agreement with the owner or subsides or pay for the promotion. Or any participant stores which buy in the promotion should be listed in the ad for the consumer to know.
No matter what deal is being offered I am not able to take advantage because the stores don’t honor the deal
I placed an online order on 7/11/22 which was paid for on my debit card. When I went to the Highland, CA store on Boulder to pick up my order I was told that they did not receive my order and asked if I might have placed it at a different store. I showed them the app showing my order number, their store location and the amount I paid along with my order number. They said that they were sorry but their computer never makes mistakes and that they did not see my order so they were not going to give me my order. I was very frustrated and told them that I have been a long time customer and that they were not showing very good customer service. The young man told me that I was being rude and that he was not going to give me a free sandwich. I explained to him that it was not free, that I had already paid for it. My husband was waiting in the car so I called him to tell him what was going on. He came in and pulled up our back account and showed the Subway employee which by this time had admitted that he was the manager, that the payment had been taken out of our account. My husband asked the young man’s name. The manager said that my husband was being rude and that he was not going to give him his name. Long story short, we were not given our order, nor our money. I have NEVER been treated with such disrespect, and disregard as I was at this establishment. Very frustrated!!!
Why do you keep sending flyers w/coupons to the Stuart Iowa area. The local store does not accept coupons, to which there are no notices of this practice. Nobody I know who goes out to eat in, say, Des Moines is going to a sandwich shop. Save your money and quit sending us mailers.
Went to Subway #65102-0, Benton Blvd, Savannah 31407. Got the footlong Steak & Cheese! Had a coupon for $5.99! They said they do not honor coupons! I just got this coupon in the mail today! I was a Subway owner for 16 years in Santee, SC #11445! I am not going to give Subway my business or support any longer! Thoroughly disappointed!!
Your locations don’t take care of issues. When I complained about a sub. The manager told me he would relay message to the owner .
I got no response from anyone!!! This is probably a waste of time I won’t hear from any one. I didn’t spend 17.00 to waste it
Why is it that Subway sends you coupons in the mail and Some Subways are not accepting the Coupons? I went to one Subway on Hwy 78 in Snellville GA they verbally to us they don’t accept coupons and the other store on Hwy 78 in Stone Mountain GA has a sign stating they are not accepting the Coupons. Your looking into this matter is greatly appreciated.
I’m on one of your store right now and they run out of fountain drink I ask the employee to please restock another box of drink because it run out of drink he told me that he wasn’t able to change it because he was not allowed to do it … I even told him if you don’t have I understand but he told me again that they had but he wasn’t able to move it touch the boxes of syrup drink I even told him I can change it for you he said that I was not allowed to do it … I need lately stopping to eat at subway everyday but now I’m ready disappointed of the service your company have
I live in Teaneck NJ
The Subway coupons were in my town paper,
I went to both locations in my town,
Cedar Lane and also Teaneck Road,
Neither establishment would accept the coupons. What is the point of offering the coupons?
I am very disappointed in Subway.
Lillian Lewis
201 903 xxxx
lillianlexxxxx @yahoo.com
I went to Subway on North Chester ave Bakersfield California. They would not accept cash. They were out of most bread, meats and vegies. We were not informed about the meat or vegies till our sandwich was started. Management needs to get act together!! A person cannot build their own sandwich is items are not provided.
I went to subway ot 131 Paul Carr, checotah oklahoma on 7/2/22 at 4:25 pm. I got a meatball footlong with extra cheese(pepper jack) on Italian and cheese, with blk olives, jalapeno, red onions, and lettuce toasted and a footlong Italian and cheese spicy Italian with extra cheese (American), lettuce, tomato, green pepper and salt & pepper, oil and vinegar, both of our sandwiches the bread was so hard that we couldn’t eat it and the employee who made the sandwiches just threw it together like a 3 year old, she got upset when I asked for more condiments. Please let me know what you are going to do about it. I had a buy 1 get 1 free. Please get back to me I would really appreciate it. But for now you just lost more customers and I will tell my friends about it so you lost them as customers as well.
There is a huge problem going on at your subway in Rector, Arkansas 72451. We went in there to order 2 sub sandwiches and when it came time to pay,, they wouldn’t except our money which was change but cash. The worker named Jessica said that the manager Amanda Arnold does not except any change from customers to pay for things,, because she doesn’t want to take the time to count.
Subway Chelmsford Ma
Would not accept the buy one get one free coupon. I was told they could not afford it!!!!
When did Subway quit taking Subway coupons? I went to West Ave in Conyers. Out of meats I needed. So I went to Sigman Road. After ordering 3 foot long subs, Brandy presented herself as the manager. She was rude and disrespectful to me. There was a grandmother, daughter and granddaughter in Subway at the time. She said she couldn’t believe they treated me so badly. Brandy really doesn’t need to represent Subway.
I love Subway but I will not be talked to or treated so badly. If she’s still there, I will be going to Firehouse Subs or Jimmy John’s !
COMPLAINT: I was at the Subway store #39362 at 879 Redwood St.. Vallejo CA 94590 yesterday, 6/27/22, at noon, to get a Tuna Melt sandwich and, I not only had to yell “Is anyone here” three times until server #111 finally came out from the back to help me, but after I gave her my order (which, including her asking me if I wanted cheese on my Tuna “Melt”) I stood there watching a large fly periodically land from ingredient to ingredient right below her. Upon mentioned to her what a health hazard that was…as she simply swatted at it…she explained that they come in the front door when customers go in and out. I told her that I was interested in excuses, that it’s VERY unsanitary and if the health dept. came around and saw that, that I was sure Subway would get fined. She continued to give me a few more erroneous excuses while another server showed up to tell me to that if I didn’t like it that I could go somewhere else because I was causing trouble and that they retain the right to refuse service to anyone they pleased. Meanwhile server 111 kept telling me to be quiet because other customers were now coming in. That’s NOT the sort of response I was looking for, not to mention the health hazard that they didn’t think was any big deal and if those two employees worked for me, and treated customers like those two did…not to mention showing very little concern for sanitary issues…they wouldn’t work for me anymore!!!!!!!!
no free cookie for 80 year old veteran. at riegelwood, nc subway
I am extremely disappointed in the recent Subway commercial portraying Gronk as a dope, lunkhead, idiot, whatever adjective you want to use. And the comment by A Rod , “ He only had one line” was extremely insulting. Especially since all but one of them are black. It was in very poor taste. I will not buy anything further from Subway.
I want to give a big thank you to Avery who works at the I-95 service area on the north side in Fairfield, Conn. I lost my wallet and, luckily, someone turned it into him. I called lost and found and he assured me that he would hold on to it until I was able to pick it up 2 days later. Miraculously, it was there with everything inside including money and credit cards. I couldn’t believe it! He should get the employee of the month award. In this day and age, it’s nice to know that good people still exist! Shout out to Avery ?!
I went to a Subway in Ruckersville, VA the food was slimy. I got cussed out by a young man and I guess she was the manager. She wouldn’t even do a complaint from me. The boy cussed me 3 times and there were kids in the restaurant
Subway fully supports and does business in Russia while innocent civilians are being slaughtered in Ukraine. Why would any American buy from Subway, franchise or not. This company has no integrity, good moral strong backbone to say enough is enough and stop their business with Putin. I will never do business with this company again. It is too late to walk it back. Oh yes and what out supporting The NRA? Can Subway say no through positive responses to say no to donations with this cowardly association/organization. I could go on and on but this company isn’t worth it. America don’t support this awful bunch of people who call themselves Subways management team. Ask that they be fired.
i have a coupon and it only says its not vaild in AK and HI . I tried to use it tonight to feed my family and was told im not allowed to . We got them in the mail and i want something to be done about this . I am NOT happy
How do I become a Poster Child or Ambassador for Subway. I could eat it everyday with no problems if I could afford it everyday. Thanking you in advance for your response.
When we asked for server, who was also a manager to wrap sandwich in 2 separate and not just the one she literally unwrapped sandwich ripped it apart with her hands to re-wrap. She acted mad about having to separate a foot long sandwich. Now the store manager is arguing with me about it stating her server did no such thing. Calling me a lier.
Store in Moreno Bakery ca on sunny mead blvd always gets my orders wrong last night they forgot to put the bacon that I paid for on one odd my sandwich !!
Why do you send out coupons if the stores wont accept them?
I’m a fan of Subway and felt bad when the whole Jared thing unraveled. Then, someone in your organization decides that Megan Rapinoe would be a good spokesperson. Wrong. She’s a bad fit for your brand. Beside being overly snarky in interviews, she’s simply unAmerican. Bad fit.
Dear Subway:
Whomever made the executive decision to get rid of the Sweet Onion Sauce & Shredded Cheese needs to be either demoted or suspended for awhile.
So they can think about how their decision negatively effects other especially me.
I don’t understand why you had to remove the Sweet Onion Sauce from the menu and have the nerve to replace it with Sweet Onion Teriyaki(yuck!!!!). Why couldn’t you have just added the new sauce to the menu why get rid of the original Sweet Sauce???
I’m soooo piss off about this sauce & cheese I will no longer be spending my money on A roasted turkey on Italian cheese & herb bread with shredded cheese, spinach, salt/pepper & SWEET ONION SAUCE, toasted please.
Because of this disturbing lost of Sweet Onion Sauce I’ve developed PTSOSD(post traumatic sweet onion sauce disorder).
Now I only have my memories of my beloved sandwich to help me continue on in my life thx to you Subway I now need therapy.
Love Chrystal Harris from Inglewood(always up 2 no good) California.
No ham,no meat balls no mayo only had turkey why stay open
Why does the subway located at 669 Monroe Ave,Rochester NY refuse to accept or validated subway coupons?
I stopped in to grab a couple of sandwichés at the Subway on E. MLK Blvd. in Seffner, Fl, around 5:30 PM, i stopped in the restroom first to wash hands and also use the restroom b4 ordering and eating. After i used the restroom i went to wipe myself to find out there was no toilet paper, so i had no choice but to use my hands to wipe myself then i proceeded to wash my hands just to find out there wasnt any paper towels to even dry my hands. I went out and to the front counter and ask who was in charge of the restroom and told them what i had just expérienced and the lady ( Spanish ) was VERY RUDE. She said what did u just come in to use the bathroom and i said NO i was actually going to eat but had to use the restroom first and wash hands, however since I had to use them to clean/wipe myself and NO TOILET PAPER OR PAPER TOWELS I DEFINITELY WILL NOT BE EATING FROM HERE NOW. THERE WAS NO ONE IN THERE AT THE TIME SO NOT SURE WHAT THEY DO WHILE SUPPOSEDLY WORKING, WELL THEY DEF DO NOT KEEP UP WITH THE RESTROOMS. THIS WAS AT STORE # 455 OR 465 I COULDN’T UNDERSTAND HER, THE GENTLEMEN WHO WAS THERE WITH HER WAS NICE ABOUT THE SITUATION, HOWEVER AGAIN THE LADY WAS VERY RUDE. THE LOCATION AGAIN WAS 455 E. MLK AND PARSONS AVE. SEFFNER, FL. HOPEFULLY SOMETHING WILL BE DONE IF NOT DEFINITELY GOING TO LOSE A LOT OF CUSTOMERS/ BUSINESS. THANK YOU
Dear Marketing and Subway. Thank you for your time. I have heard you have chosen a Sports star that has taken a stand or a knee against America. This is unfortunate. I will not do business with Subway and will advise my family and friends to do the same Respectfully Ed Koetsier
Where is the new hero bread we’re all waiting for ….you get more business if you quit selling this high ass carb fat ass bread because it’s not healthy
How can you advertise coupons and not accept them . no excuse was given and No they were not expired.
I agree with you, I went today and wouldn’t honor coupon! Why mail out coupons if you are not honoring them??
It is very poor marketing and very unprofessional to mail coupons to the public and then not honor them.
Firehouse is looking better and better.
Goodby subway
I was ill treated 3 times at this Subway store and lastly by the Manager himself, claiming all I wanted was a free sandwich and then he slammed the front door in my face. He continues to send me this ignorant form letter that has no teeth and I never even received the $9.00 sandwich I paid for. Subway official continue to forward my complaint to him and he is abusive when you are looking. The complaints are futile at this juncture and I now see why what once was one of the best fast food franchises in the world is suffering under the current leadership. I will join the people who want nothing to do with Subway. My unpleasant experience at the hands of a racist store owner/manager is being recycled right back to the offender! See his attached insincere form letter for the third time. This guy is a bigot of the worst kind, who showed his true self when the camera isn’t on. He tried to shame me for asking to get my order right! How dare him and how dare Subway Corporate for not responding and making this an issue that is both humiliating and absurd in nature!! The Pandemic has brought out some of the worst people and one of them represents your company (Rand R.S. Kahlon).
Jamal Aleem
Below is the form letter for the second time!! I am so saddened by this treatment! He kept asking me “What did you do with the sandwich!”, as if I were a criminal or some sort. It was not fresh and not what I ordered. I threw it away!! But you keep funneling my complaint back to the very offender I am complaining about. Such a sad way to do business!
Your recent Subway® Experience
Yahoo
Inbox
Rana R.S. Kahlon
To:
Jamal Aleem
Sun, May 1 at 6:22 PM
Dear Jamal Aleem,
I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.
At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service.
Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.
Rana R.S. Kahlon
Management
I don’t know what’s going on with Subway, in Meridian Idaho you suck You have lost a long time customer forever.
the subway in Wheelersburg Ohio store number 14782 there manger there is very disrespectful towards there employees , I have over heard the manger get upset with a worker because they have to have surgery and said they don’t think they will do it .
Most Subways in our area don’t use the real ham. I don’t know what kind of meat. The sandwiches are nasty and the vegetables are not fresh. I stopped going to Subway because of all of this.
I visited your Subway at 2377 Eaton Ferry Rd, NC-903 4/21/2022 at 8:08 pm and the doors were locked. However, opening hours are from 10:00 am until 8:30 pm. Therefore, if you are not going to abide with the hours posted then the hours need to corrected.
Subway ( Corp ) has been reducing their choice of selections beit bread, meat, veggie or dressing. One never knows what items will be offered from one visit to the next. Change the name of a sandwich by adding or removing a single item, the selection of dressings is very poor and limited (btw, your original sweet onion was fantastic before adding teriyaki).
When Corporate dictates what is shipped to a franchise owner it does not take into account what selections sell best for the individual locations and reducing their bottom line.
As a customer, it translate to a corporation being out of touch with its franchisees and their customers
Your will not give the 10% to Veteran’s
Add of restaurant.
2111 S Old Missouri Rd.
Springdale, Ar
NO paper coupons anymore. We retired folks on fixed incomes are unable to do the apps or order online. A local owner disregarded my comment that local papers haven’t included the paper coupons for a couple of years..said they come out every few months which is an outright lie. There are more senior citizens who would buy subs if there were ways to do it easily. Apparently the top brass don’t dare about this demographic.
I ordered on line but when asked employee about my order, he said didn’t get it. Then I called after trying to state the problem but no response.
You need to fix your online ordering system. I ordered at 3:30 pm to pick up my sub at 6 pm and when I went to pick it up, I had to wait as they had just received the order and the franchisee told me orders are not sent through to the stores until 15 minutes to pick up time and the employees told me it came through right at pick-up time. This is not convenient when you are sending an email acknowledgement to the customer saying their order was received and will be ready at 6.
Very rude threatening employee. Whilst the store was shut down for no apparent reason they said we had to call in the order. A customer commensed to knock on the door for his order and was screamed at dont you knock.on my door like that. The location is subway on southblvd it.is wednesday 6:53 pm. It was very d8srespectful and threatening 980330xxxx is my.number if.you like to discuss this.issue further.
Just want to say that the subway ran in Texas City, tx on Palmer hiway is ran by clearly racists people whom allow people of their persuasion to cut in front of other patrons, and their preparation of your sandwiches suck! Also I’d like to state that my sandwich has NEVER looked like the ones on your “Eat fresh refresh” commercials… unless that’s a $20.00 sandwich.
So Subway has a great marketing campaign; received coupons in the mail that can be used w/ the Subways I live near.
My family and I like Subways, so this was a reminder to visit you again.
I drive with my family there and as I open the door, a printed sign on the glass reads “WE RE NOT ACCEPTING ANY COUPONS AT THIS TIME”.
Posting this sign is one of the dumbest, short-sighted business decisions I have seen in a long time.
They lost our business. Permanently.
None of the subways in the 63303, 63304 and 63376 will accept the coupons mailed to customers
Can a subway manager inside Walmart force their customers to purchase subs, wraps or pizzas in order to sit down? Even Walmart employees are being forced to purchase one of these foods in order to sit down inside SUBWAY®.
I am an employee that is on the schedule and does not get any hours for the last three months now for me and two other employees. I’ve spoken with the owner and nothing has been done with the store manager he abuses his power he talks to everybody how he feels. Certain employees will disagree with what i have to say because that guarantees their place with a job. The management is very poor and unprofessional. I’ve worked in a corporate store in Florida before and have never seen a subway ran like this before. The owner does absolutely nothing to rectify the situation nor discipline the actions. I have bills and stuff to keep up with and me being on the schedule along with two other people that are suffering the same way I am. The store is located in Lynchburg, VA 3035 old forest rd 24501. Store managers name is Josh and the owners name is Brian. I can reached at 904-674-xxxx or kixxxxxx @gmail.com I am available at any time of the day and would love to give you more details if you would like.
Refuse to do business with you until you pull out of Russia
Subway branch at 27 Winfield plaza Winfield,Mo.63389 , won’t let you use the buy one get one free coupon. I had to pay full price for both sandwiches,3/14/22 ,7:36:09pm . Term ID-Trans# 1/A-242403 .I talk to the owner on the phone & he was very rude, said he was loosing money on the buy one get one free coupon.
The onion vinaigrette was THE BEST‼️‼️‼️‼️ It added a delicate sweetness and additional onion flavor for those who enjoy onions in or on most food items.
I ordered 6 sandwiches online to be picked up at 3969 teasley lane in Denton Texas store number 24206 sex I picked up the sandwiches I brought them home all the sauces all the vegetables and all the meat were completely wrong on all my sandwiches even my 2 wraps I called the store I spoke to a gentleman named Abel I told him my complaint he said there’s nothing he can do for me and there’s nothing he can do for me and there’s no manager there wouldn’t give me a phone number to corporate or even say say let me have my manager call you back nothing he was very unhelpful not very nice.
I have gone into the Subway off 4th. St in Eureka a few times, and there is always just this one employee that is always smelling of Alcohol while working. His name badge reads Ryan…He’s extremely flirtatious in an uncomfortable way, and it makes it so I don’t want to go back in there. I’ve heard other women complain about this same thing with him, and it feels disrespectful and degrading to us women.
I worked a the subway in Silsbee,Texas. I was harassed by the other employees because I am type one diabetic. They were making bets on whether or not my blood sugar was going to go low. It was very upsetting. The major problem was even the owners were doing it.
I visited at the Surfside Beach, SC location. I ordered the tuna sub. It tasted horrible and even the color looked a funny light pink!!! This used to be my favorite, no more….clean up your food!!!
Store#20695-0,Server 12345, 1/27/22. Hands were not washed,
While making sandwich meat was placed on dirty counter, told assistant not to put that particular piece of meat on my sandwich due to germs. The other proceeded to tell me “read the sign” which consisted of “don’t harass the employees”. There was no harassment, only being cautious of germs and getting sick afterwards from an unclean surface. While paying for my order, employee, instead of throwing the meat away, placed meat back in the meat container. Employees, especially young ones, should be trained more thoroughly and trained on hygiene and pathogens. Not accusing a customer of “harassment” and to “read the sign”.
Store in Walmart in Wilkesboro NC has some very serious issues. I was given the wrong sandwich then tried to overcharge me!! Not!! A happy customer!
Food is good but what’s with their credit card machine almost always being out of order? Westgate Rocky River one. Yesterday, another day they couldn’t take cards. One wonders if they only want cash and purposely aren’t fixing the machine? A real issue! If it continues, will go elsewhere…
This man refused to sale me a food iteam that was on the menu. All I asked was for him to sale me two scoops of tuna and to put it on a soup cup.he said no I don’t do that.i use to work at a subway, per the company policy that is permitted.i asked to speak to the manager and he said he was the manager.i asked him for his name and he refused to give it to me. He was around his early 50s middle eastern . I asked the the vendor next door if that man was the manager and he said no. I am very disappoint that customer service has gone down.he was rude ,lazy, and very disrespectful. I come at least twice a week. I won’t be coming back to this subway .
(Please note that this was the only way for me to comment on restaurant experience because I was unable to send a complaint from your website designed for that purpose. I tried to enter the store numbers of three different stores that are open in Denton, TX, and all three numbers came up as invalid, not allowing me to send my message. How’s that for customer service, guys? Why wouldn’t you provide a space for the store’s address to be entered instead?
Please forward this to the person or department dealing with customer service complaints.)
I was treated very rudely today and even denied service by the only server on duty at the store on Teasley Ln. in Denton TX – a short, black guy in his 20’s.
I’m 72, cleanly dressed, and I’ve used that particular store for at least 30 years I’ve lived in Denton. I ordered two footlongs and asked for the veggies to be placed in a plastic salad bowl because the sandwich gets soggy with the veggies in them by the time I get home. I was always able to have this request fulfilled in the past. The server denied to do it that way with the excuse that salad boxes cost money and that I’d have to pay for an entire salad. They probably don’t cost more than 50 c., so I told him that I’d be willing to pay extra for the box only, but he was intransigent. When I told him I understood that he didn’t make the rules, but that particular rule was very non-customer-friendly, he claimed that he was the store manager (sic).
Since he wouldn’t accommodate me, I proceeded to instruct him to put the veggies on the sandwiches. I told him I wanted all the veggies except the pickled ones. A minute later, I reconsidered by saying that I just wanted the banana peppers from the pickled variety. Instead he started piling on black olives, so I stopped him and repeated my request. He began to argue with me and claim that I’d said the opposite of what had. I told him he’d probably misheard or misunderstood me because that’s how I always ordered my veggies. He kept claiming otherwise. At that point, I asked for his name and said that his lack of customer service skills deserved contacting the branch office. He said that he didn’t care and that I should get my food somewhere else. He still refused to provide his name, and – here’s the kicker – he said in no uncertain terms while pointing to the door, “DON”T COME BACK!” I had just wasted at least 15 minutes ordering food, and he had the gall to practically throw me out?
Subways have been closing right and left in this town. Do you think your intransigent rules about salad boxes and this kind of customer service will help you keep the stores open?
If you continue to employ this individual, then it is a certainty that I won’t come back to any Subway ever again. If you assure me that he would be swiftly dealt with, I may reconsider.
Why are you making it impossible to make a complaint if I can’t find the right store number? Does that mean you’re trying to discourage complaints?
A quick reply to my complaint will be appreciated, and its timeliness will also figure in my decision whether to give you my money again.
Found a knife tip in my sub
Need to work on what’s going on in field.
I went to local subway in Paoli, IN, on 08-27-2021, ordered a tuna sub and showed my coupon from SUBWAY, and girl said we do not accept Subway coupons! Manager said to “take no coupons.” Then proceeded to point to sign on the glass case where ingredients are.
Where is Subway loyalty, NOT in Paoli, IN.
I travel from home to home monthly,
I have one in Carriere, MS on coast, one in Norman, OK, and one in Hardinsburg, IN, which is about 25 miles this Subway, maybe more.
I usually visit Subway on my first night, because all are Equally 11.5 hours between and give out after that drive. 67 years!
I usually don’t do this, but I have to say I am very disappointed in some of your selections of people you use to represent Subway. I can usually roll with things, but I really have a hard time with people who complain about how our country works, not perfect but at least evolves though sometimes slowly and then makes money representing a national company. Sorry, I can’t support your choice, I’ll go to Firehouse instead. My 50 to 60 times a year I get my Subs, at least some of the money goes to something I can get behind. It was the last straw. Sorry. Loved your subs. But not more than the disappointment I feel in your choices. You seem so out of touch. I’d love to know if you saw an uptick or a down tick. Respectfully
I have really enjoyed Subway’s sandwiches for years.
I am disappointed with the women’s soccer player from prior Olympics representing your company in your recent adds.
Why would you as a company want someone who dislikes the United States and continually disrespects our country to represent your-company in your latest advertisements. I am disappointed in your judgement and embarrassed for you.
Jersey Mike’s has become my first choice.
Dear subway, I choose not to spend my money on your product as long as you have that disrespectful an American woman soccer player as your spokes person. Just ask Coca-Cola what happens when you get woke, you lose a lot of money
I will no longer patronize Subway until you choose a wholesome, American loving patriot to be the face and spokesperson of Subway. Certainly not Megan Rapinoe. And I am enthusiastic about spreading the word to my many friends and loved ones.
i have emailed subay 3 times about my account problems.Each time i get a response that someone is lookin g into problem.I never get another response from subway.Problem??
You are a disgrace to America.
I will eat elsewhere.
After careful consideration of your endorsement by Rapinoe, I will NEVER again go into a Subway Shop.
Wish you would close your doors!!!! When you disrespect the USA you don’t deserve to run a business in the US . The management needs to be replaced to allow what you did with the flag. My father fought so that you can be free you bunch of cowards. I will never spend a penny with you . Go stand in harms way to protect this land of the free you worthless piece of no good trash!!!!!!!!
I seen on Google that you’re spoke purse Meghan was kneeling at the national anthem I have talked a lot of my friends myself and now we’re never ever participate with Subway ever again thank you
I have a subway across the street from me and generally I like the sandwiches. However, your spokes person, that anti-American soccer player is such a disgrace to this country that I cannot support any business that uses her in their advertisement. I’m very sorry you can’t get a patriot to represent your business. I’m all done with subway
Wow! I’m so pissed off right now. Wtf is wrong with this generation? I thought Subway was a reputable company! We just ordered from Subway at 3600 Dallas Hwy Suite B12, Marietta, GA 30064. The customer service is the worst I’ve seen. This girl just kicked us out after we sat down and started eating cause we didn’t see the time at the door. She said: “leave now” and I said: ” we’re sorry cause we didn’t see the note.” Then she replied:”read next time.” She’s light skin with piercing on her nose, and she got that nasty attitude. I’m gonna leave a review on Google, Twitter, and every forum I can find. Damn! I should have got her name. A person like that should learn how to interact with people before working in the service industry. The day is Sat, July 24 202, and the time was 4:28 pm.
Get Rachel Rapinoe off TV….she is a disgrace to our country! Taking a knee is unpatriotic !!!
If it is true that Megan Rapinoe is a spokesperson for Subway Sandwiches?
If in fact she is a spokesperson for Subway, as I being a proud USA Citizen and a faithful customer of Subway Sandwiches, I would like Subway Sandwiches Corporate to know that I, will not purchase another Subway Sandwich until Subway issues a public apology and removes Megan Rapinoe from their ads.
What a terrible role model and in my opinion, she does not deserve to be on the USA Olympic Soccer Team if she cannot stand up proudly for the American Flag along side her fellow USA Team Members.
Megan Rapihno is a TERRIBLE spokesperson! As a Olympic competitor she doesn’t realize men and women suffered so she could represent America! My family will NEVER buy another sandwich at your store!
I just got a sub from the subway inside the loves trk stop in whitetown indian her name is jeri,what a bitch see thru my sub roll out as hard as she could and very loudly announced that couldnt do anything about flies on food she needs to go
Going into subway on stabler lane in Yuba City, Ca door closed on my foot. I tore nails off and cut my toes. Employees were not helpful as I was bleeding profusely. I may need to go to hospital. Incident occurred around 11:35 am PST. I expect to hear from someone ASAP!
Complaint concerning Kingsburg Ca, Subway, first I called to place order, the young lady, that answered, got another girl to get on the phone to take my order, and she says oh “don’t take orders after 7:40pm, cas customers don’t pick them up so I said, really she said yeah and apologized, we hung up, then my son called to place an order, and offered to pay for it over the phone, she started taking the order the first sandwich was fine, so the other one was a six inch seafood and she said oh we don’t offer that and it was on the menu that I had just looked at, then I said the roast beef and they don’t offer that either, so I told my son forgot it, then she didn’t have him to pay over the phone, so it was supposed to be a combo with coupon and we didn’t get the soda, so at the end of the day, you’ve lost a customer, this is the second time I’ve had an issue with this store, so I won’t go back, but if you’re going to advertise on your menus you have something and it’s not offered at ALL locations then it shouldn’t be listed on all menus, the 2 sandwiches I was ordering was online, and then someone needs to teach these girls/ guys better customer service and stay consistent with the information for all genders. I hope you can get some of or these issues fixed, I’m past franchises manager and a past customer service manager for Walmart and I can tell you customer service is of utmost importance
As long as you employee an athlete who refuses to respect the country who she represents my entire family 3 childetn with spouses, 8 grandchildres and myself take a knee to Subway. No further business from this family!!!!!!!!!
Why would you have that non American soccer player as a spokesperson? Unbelievable! I will never eat there again! Bad choice.. really bad choice Subway
Hi
I ordered a veg sandwich, and they sent A non veh ham burger, this is totally intolerance, i want to make a complaint to headquarters
The sandwich maker employee put my sandwich in with another customer s sandwich
You should remove poster gal for showing disrespect to our country and our flag.
Don’t lose business over this disrespectful person.
I am very disappointed that you support people who take a KNEE IN THE PRESENCE OF OUR GREAT FLAG AND OR ANTHEM.I respectfully request you don’t support that. My family will no longer support you until you give a Public Apology! People give their lives for our freedom. I agree to each their own but this is an unacceptable behavior. The Olympics isn’t the place or any public display.
Thank You for your attention in this matter.
Flag hating Rapinoe is your spokesperson? You just lost
75+ million Americans who Love the America. Shame on YOU!
I am with you they can all of the subway stores out of the USA. I will eat there again. Move to China.
Seen on its funny to me but by not be funny to you it was a subway employee giving the middle finger to a camera and it went to Facebook and next to her a guy listen to music on his phone somehow you need to look in to it
I always go to the Subway on Jewell and Wadsworth in Lakewood Co, I will never go back. This is my experience on Saturday June 5tjh 2021 at or around 3:00 in the afternoon, I ordered a foot long turkey sub all I wanted on my sandwich was lot’s of olive’s & lot’s of mayo, when I asked the sandwich artist for more olive’s she put 1 olive, I did not want to argue with her so when guy that was taken my money if I could get more olive’s in a little container he said sure, the lady steped in and said they could not do that, I wanted to know why when all I get is extra mayo and extra olive’s, the minute I started to ask why ? The same guy taking my money very loudly told me to stop talking, I was so embarrassed, I did finish asking her and she told me to get out, I asked who I contact and she told me to get out again. So I left and will never go back. I am 62 years old and never been treated that way. You really need to train your sandwich artist customer service. Thank you for listening.
Horrible experience
I have been a long time Subway customer, enjoying the Meatball Marinara, and Spicy Italian subs.
I filled many of the stamp cards and am disappointed this incentive to select SUBWAY over the many other fast food choices today, has been eliminated.
Being disabled and having only a small fixed monthly income and having been homeless now for 2 1/2 years, means I don’t dine out very often, and treat myself less frequently. I started coming in on the “$5 Footlong” days for my favorite subs. This incentive to select SUBWAY over the many other fast food options, also eliminated.
This means I rarely am able to afford to eat at SUBWAY restaurants often. When I did over the past year of being stranded in the desert near Kingman AZ, I would buy a footling and was able to make two meals from it. Unfortunately this is no longer the case, with the cost of these sandwich options approaching $10 with no drink or side, and during the past 3 visits to 2 different SUBWAY locations being completely disappointed with the sandwiches, bread was dried out nasty, (not toasted), the portion of meat in the Italian sub dropped nearly in half, and literally tearing the cheese slices smaller to spread out and use less slices!
Each of these times I have returned to eat the entire footling, unable to stretch to two meals, mostly bread, and again not fresh, soft, very much dissatisfied.
Unfortunately SUBWAY has lost this long time customer, I can no longer afford to drop a $10 on some bread and a few slices of meat & cheese. I am curious why I can spend $2 at the Dollar Store for a package of sliced pepperoni, and salami, another dollar for a package of sliced provolone cheese. And have many times over the amount spread out over a SUBWAY footling? The $3 spent on meat & cheese at retail prices would easily make 3 footlongs with the way the ingredients diminished now. That means the dried out nasty “Italian Herbs & Cheese” bread is costing about $8?
I am sure SUBWAY isn’t paying retail for the ingredients, so why gouge the customer so badly?
If I could easily keep food cold, I would make my own, but being in the desert makes it impossible, which is why enjoying a footling SUBWAY sandwich, with warm soft bread freshly prepared, and adequate quantities of meat & cheese, a bunch of olives, oil, vinegar, little mayo and lettuce.
Mmmmm the memories! And done on the right day $5!
Sadly that is no longer possible, and at nearly $10 for a dried out, skimpy, crap sandwich, I am forced to look elsewhere for a fast food option.. like Carl’s Jr, 2 big hot fresh cheese burgers for $5, or Del Taco and the cheap tacos.
Any of these options provide more food for my money, and offer enough left over to buy a drink if I like and still be cheaper.
Sadly I must stop spending money at your restaurants only to be so greatly dissatisfied.
The quality of sandwich has really gone downhill. I would rate it a 1 and will not be going back for a tasteless bad quality sandwich.
ONE OF YOU ALL WORKING FROM SUBWAY.. DIDN’T GIVE ME ALL MY MONEY.. THEY REFUSE TO COUNT THERE MONEY..
friday may 14, 12:50pm, my name is dr. lee
weeks ago for a nurses retirement party one of my nurses ordered from your Houston Galleria Mall subway 5 ft long steak & cheese combos with drinks after returning to the hospital we saw that our sandwiches were sour scared my nurses threw them away after calling the store we were told our entire order would be replaced with chips & drinks plus a complimentary ft. long sandwich. today at 10:30am I called the store speaking with jessica who refused to remake our sandwiches that’s unacceptable we never wanted a refund just our sandwich combos drinks and complimentary ft. long we would appreciate it if someone would call me so we could receive our entire order as promised thank you, dr. lee. (936) 218-xxxx
Stopped at 794 Bethel Road, Columbus, Ohio at 9:30am. The door was locked, lights were on. Someone was standing in the store but when I started up to the door they went to the back of store.
I’m a long time consumer of your sub. But no more! If you continue to use people who will not stand for our flag, our Nation, than I can not and will not support your company. Thank you.
Looks like my comments will follow the rest . Whose bright idea was it to use A USA hating Megan Rapino for a spokesperson. Looks like you have done become part of the “woke” crowd. I will stick to “jimmie Johns”
Long time fan and customer! But No More. Your soccer playing spokesperson is the final cut. Unpatriotic excuse for a pampered athlete.
Who was it who thought it was a good idea to employ a pink-haired soccer dyke, whose team hates The USA, as a spokes-person for Subway???
I don’t know about anybody else, but I have removed Subway from my list of acceptable restaurants. I will NOT support ANY corporation that is willing to support (or employ) celebreties who do not support our country 100%.
I will no longer purchase from Subway, a company who would have anti-American, Megan Rapino, represent them. Pretty pathetic and a slap in the face to many customers
No where to put called Bogo 50 was told the store would cancel the order and that I should re-order to get the Bogo 50 I did we order still no place to put the Bogo 50 on top of that I was charged twice. The girl at your store said that it would take 5 to 7 business days I believe she said to get my money back well we’ll see but I still never got the ad that you have Bogo 50. Ended up paying over $50 for two sandwiches and three cookies great deal huh
I, my family, and friends will not support a company that supports a lowlife sports figure that will not stand for our flag or country.
I am a United states disabled MARINE with P.T.S.D.. I was assaulted in Bay pines blvd st Petersburg fla subway by a subway employee. Look at all negative behavioral re views about the subway store. No one in subway cares or is concerned. I called. Corporate twice.
I like subway. I just wish they would get better tomatoes. Would like them to work out a deal with windsetfarms.com to use Campari tomatoes. We get these at Costco and they are the best store bought tomatoes we have found.
Talk to the employees if it all possible before you begin working at any Subway to find out what quality of a manager they have. It seems a lot of complaints come about in regards to the Subway stores because they have poor managers in place. The general managers obviously are not doing a good enough job to make sure they have quality managers. They need to be talking to their employees more one-on-one and in private about the performance of the managers at each store.
My son works at a subway in Goshen Indiana and like other reviews I’ve seen there are complaints about the managers. Seems to me the general managers need to be doing a little bit more to make sure they have quality managers at their store. My son’s manager is right down rude and unprofessional in so many ways. There is no way this woman should be a manager of any place. I’ve been in management positions most of my life and know what it is to be a good manager. One of the problems is when there’s a problem with the manager you have no way to get in touch with the general manager with your concerns I think there needs to be a little more transparency in the stores in regards to being able to reach the general manager. My son really likes his job and from what I can tell does a good job but will soon be looking for another job only because the manager of the story is absolutely horrible.
THE STORE IN SOUTH WHITLEY INDIANA SHOULD BE CLOSED . THE BUILDING IS FULL OF BLACK MOLD .
THE PROPERTY MANAGER REFUSES TO MAKE REPAIRS ON THE BUILDING . THE CEILING TILES ARE STAINED FROM THE BAD PLUMBING AND A LEAKY ROOF. I HAVE TO ASK THE COUNTY INSPECTOR AND THE HEALTH INSPECTOR TO COME AND VISIT YOUR FACILITY.
I’m Dana Sellers, and I’ve been working at Subways for 5 year’s and we keep running out of food. I’m the night closer, and I’m there 2 hours before I clock in to make sure I get out in time. we are having trouble cashing our checks because the owner doesn’t have the money. I repercete Subway not the owner. I’m asking for your help. The owners name is Ed Singleton . If you care about your name you will do something about this. My name is Dana Sellers 706-487-xxxx please help us save your name. Thank you for your time
I worked for subway in cumming ga at market place boulevard for 3 days AND I quite and now he wont pay me I want my money
I got a6in cold cut achip and coke yesterday $9.25 I got ripped off I called later Tonya! Said come in we will take care of it iwentin to day she said I need receipt so I got and paid$5 for footlongiwas very embarrassed ha awful redneck
To whom it may concern
I hope this take to heart because mines has been hurt. I put a application in for Subway on May 27th 2018 at the 3210 W Bell Rd Phoenix Arizona 85053 (store#10469) I had my first interview and my second and I was told I had the job. I went in on 6/9/2018 and the Manager Jordan Oiler sent me the link to do the On boarding paper work in which I completed and took the Food Handlers test to get my card so excited to be making some extra money and to work for this company. Well to make a long story short I have been calling no one answers the phone I have gone up there and the Manager hides in the back and says to tell me she is not there I even called the other Manager (Mike) he won’t return my calls.
I know I am a older lady and I am black is that the reason why I was not hired? Is this how Companies do people of a different race they get your hopes up and then tear them down I really feel like I have been discrimated against why waste my time why make false promises to me you could of just told me xxxx You we dont hire Blacks at this store I would of accepted that better then lied to.
The Sylvester ga subway only hires friends of the manger and is discriminating against me because of my last name due to the fact that my sister used to work there.
I worked for subway for 5 years.. treating the store like it was my own.. just to get dumped on.. the new owner felt it was my job to do all kinds of running around after work on my time and my gas.. I would work 14 hour days.. no breaks.. but if I went into overtime.. I would have to click out and go under the owners numbers so the company wouldn’t see it.. then they would only pay me 7.50 an hour cash for the over time.. it should have been time in a half.. so I did that for 3 years because I needed the job and the money.. I will be getting ahold of the labor relation board and will be getting the money owed to me for the last 3 years.. which will be alot..
Very hurt by the way I was treated .. but will move on
Yep.. didnt think the company would care
San Antonio, TX.
The Sub Way on 1621 N. Main St. San Antonio , Texas 78212-4312 . The manager Bob sets up an Interview with me. I have a back ground involving Air Force and Navy. On my resume and application my classification specifies, Private. He continues to debate with me about my status and the force that I served in. What a idiot. He states he had a back ground in weapons. His classification would make me his Superior Officer. I asked if this the way he talks to his officers. What an idiot!!!!! He asked me why I would be applying at Subway.Bad mouthing and really misrepresenting the company.
Please encourage franchise owners to better screen and train their employees. I had a very concerning experience at the Economy, PA (inside Walmart) store. I am diabetic and was having a hypoglycemic condition (low blood sugar) while waiting to place my order. Only 1 person was in front of me, and 1 person was checking out. It took the Subway employee 10 minutes to take my order. I explained that I was diabetic, was getting hypoglycemic, and needed to eat. The employee (unprofessional in in attitude and appearance with tattoos up her arms and neck with a lot of attitude), was confrontational when I explained that I was about to go into sugar shock and needed her to take my order. She was yelling at me behind the counter, and was completely oblivious to the medical risk that she was putting me in and thus the legal risk that she was putting her store owner in. This employee said that she didn’t care. When I got a Walmart Customer Service employee to help me to get the Subway Manager’s name, the Subway employee told me that she had already called her manager and told him that I wouldn’t wait for my order. I believe that this Subway employee had might have been under the influence of drugs by the way that she was acting. If I would have passed out, I would have taken legal action against her, the Subway owner, Walmart, and potentially Corporate Subway. SOMETHING NEEDS TO BE DONE ABOUT THIS!! PAY ATTENTION TO THIS AT CORPORATE!
Please remove your ad regarding national sandwich day.Went to three different subways in chino,not a one of them particated.Lucky for you jerseys mike’s line was coming out the door…here is my receipt number Host order 685-363-789593
I had 3 foot long steakandcheese sub’s I went through the drive through I got home and the steak was old it had a bad smell and when I got home I called and nobody answers the phone I would like my order replaced because my son found a hair in his sub and I would like it fresh it happened in wauchula fl
Henderson nv an lv nv do not provide subways with gluten free bread. Other states are doing so an would appreciate the same. I would probably eat daily at subway if I could. Subway workers have expressed to me that the woman who is in charge of such has no interest in bringing gluten free bread in ever
I love subway and would love it more if they had horseradish on menu or horse radish sauce for sandwiches