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UPS Headquarters.

Below you can find the complete list of UPS US Corporate Office and regional contacts, as well all relevant customer service phone numbers and social media pages.

We have also added the full UPS Executive Team, links to jobs and careers pages and many other UPS resources.

About UPS.

UPS (United Parcel Service) is the world’s leading provider of package delivery services. The company operates in over 200 countries and offers domestic and international package delivery, as well as freight and supply chain solutions.

UPS was established in 1907 under the name American Messenger Service. Initially, the company offered local messenger services in Seattle, and later on it expanded to the Midwest and the East Coast.

By 1975, UPS services were available in all the contiguous states and in Canada. Nowadays, UPS is a Fortune 50 company that employs more than 440,000 people and has 10 subsidiaries.

UPS Corporate Office Contacts.

Use the contact details below to contact UPS global quarters.

UPS Headquarters Phone Number.

UPS Headquarters Switchboard Hours.
From Monday to Friday, 9 a.m. to 5 p.m., Eastern Standard Time.

UPS Headquarters Fax Number.

UPS Global Headquarters Address.
55 Glenlake Parkway NE
Atlanta, GA, 30328

UPS Asia Pacific Region Headquarters Address.
UPS House
22 Changi South Avenue 2
Singapore, 486064.

UPS European Headquarters address.
UPS Europe
Avenue Ariane 5
1200 Brussels, Belgium.

UPS Americas and Caribbean Headquarters address.
UPS Americas and the Caribbean
3401 NW 67th Avenue, Bld. 805
Miami , FL 33122

UPS Headquarters
The U.P.S Headquarters in Atlanta, Georgia. U.P.S. employs about 1,000 people at its headquarters, and around 444,000 worldwide.

UPS Executive Team.

This is the complete list of UPS key leaders.

  • David P. Abney, Chief Executive Officer
  • Jim Barber, President of UPS International
  • Norman M. Brothers, Jr., Senior VP, Secretary & General Counsel
  • Teresa M. Finley, Chief Marketing & Business Services Officer
  • Alan Gershernhorn, Executive VP & Chief Commercial Officer
  • Myron Gray, President of US Operations
  • Kate Guttman, Senior VP (Worldwide Sales & Solutions)
  • Teri Plummer McClure, Senior VP (Labor) & Chief Officer (Human Resources)
  • Richard Peretz, Chief Financial Officer
  • Juan Perez, Chief Information Officer
  • Mark Wallace, Senior VP (Global Engineering & Sustainability)

UPS Board of Directors:

  • David P. Abney, Chairman of the Board
  • Rodney C. Adkins
  • Micheal J. Burns
  • William R. Johnson
  • Dr. Candace Kendle
  • Ann M. Livermore
  • Rudy H.P. Markham
  • Clark T. Randt, Jr.
  • John T. Stankey
  • Carol B. Tome
  • Kevin M. Warsh

UPS Careers and Jobs.

UPS has several country-specific Jobs & Careers pages. To view current vacancies in the United States, click here. The company’s careers site lists jobs in various areas of the logistics and transportation industry, from drivers and mechanics to professional roles in accounting, sales, finance, IT, marketing, or engineering. You can also use the Jobs-UPS page to browse part-time and seasonal roles at UPS or to apply online.

Other UPS jobs are added on daily basis to the company’s LinkedIn page.

You can contact the Human Resources department via their HR Email Form, if you are a job seeker with  a job related question.

UPS Human Resources.

The phone number for the UPS HR Department is 1-800-877-1508. The number is used for salary and employment verification by former and current employees. Several regional human resources offices with phone numbers are also available.

The UPS Employee Portal login page can be found at UPSers.com.

How to complain to UPS.

The UPS Customer service toll-free number is 1-800-742-5877 (1-800-PICK-UPS) for USA and Canada.

Callers located outside the US or Canada should dial +1-800-782-7892.

You can also email the UPS customer care team via the Email Form.

If your UPS complaint relates to a UPS Express Critical shipment, customer service representatives will assist you on +1-800-714-8779 , every day, 24/7. You can also contact them by e-mail at expresscritical@ups-scs.com.

Round-the-clock online help is also available via Twitter. Simply tweet at the handle @UPSHelp.

To file a claim about a shipment with UPS or to learn more about the claims resolution process, visit this page.

Other UPS customer service phone numbers:

Have a UPS Info Notice? Call: 1-800-833-9943

United Kingdom UPS Customer Service: +44 3457 877 877
Germany UPS Customer Service: +49 1806 882 663
India UPS Customer Service: 1800 22 7171 or 1800 102 7171

UPS Freight Services.

Less than truckload (more than 150 lbs): 1-800-333-7400
Truckload (more than 12,000 lbs): 1-888-682-4652
Air Freight (more than 150 lbs): 1-800-443-6379
Ocean Freight: 1-800-350-8440

UPS Trade Management.

International Import/Export Services: 1-800-782-7892
Supply Chain Solutions: 1-800-742-5727

Other UPS Resources.

Scroll down for additional online resources and alternative ways of contacting UPS.

Please share your experiences with, or complaints about, UPS in the comment section.

69 thoughts on “UPS Headquarters

  1. The absolute worst shipping rip off I’ve ever seen I will either get my package or have a ups truck forsale in salvageable condition I ain’t playing much longer I’ll bait the truck and part what’s left of it out

  2. Surprise, surprise. This is not a complaint! It is a commendation and a heart-felt thank you. On the evening of July 24 one of your drivers…. Armando A was delivering a package to a residence here in Carriage Manor. Carriage Manor is a 55+ retirement community and the homes are what is called Park Models. Basically they are stationary trailers, all very close together. Armando smelled smoke (not BBQ smoke) and saw that an electrical outlet in the carport was smoking and sparking. He pounded furiously on the door and woke the resident from her nap. Together they put out any fire and the Mesa Fire Department was called. It was a very windy evening and had a fire really started, not only would Mary have lost her home and possibly her life, but much of the 900+ units could have been destroyed. I just wanted you to know what a special employee you have. I’ve heard he works out of your Higley UPS center….. here in Mesa, AZ

  3. UPS says they delivered my package, but they must have delivered it to another house I can’t find, again. I DREAD WHEN UPS DELIVERS. I can’t get ahold of a human, no one who can really help. I’m told I need to log in to file a claim, while my package is being destroyed somewhere. I have issues logging in. I have a true hate for UPS now.

  4. Oh my god avoid UPS like the plague! I signed for a package yesterday and left the notice on the door as instructed, came back later, new motive requesting signature, no package! And this is for a package that didn’t require a signature! Sent on June 2, btw, and it is now June 14. Worst. Service. Ever.

  5. I placed an order with nike.com and ups was my delivery carrier. expected delivery date was may 18th, I have a ring camera and no one delivered anything to my door but I receive a notice saying my package was delivered. I called ups customer service that night and was told that the driver dropped my package on the wrong door and was going to try and retrieve my package the next morning and deliver to me if it was retrieved. The whole day went by and I didn’t receive any update until I called them day 2 still no package. I then spoke with someone to open up a claim which was opened up the next day on the 20th. I don’t understand why they have me waiting for an investigation to get my money back when they lost my package not me. I waited patiently and here we are may 27th still no update or refund. so today I decided to call customer service and then corporate headquarters. for one the lady at corporate didn’t even introduce herself but I started telling my story to make a complaint and get some further information about my order and she immediately cuts me off and says I need to make a claim which I already did and she would of knew that if she didn’t cut me off and transfer me she didn’t even hear me out she just rudely said she cant help me and transferred my call back to customer service which is not who I wanted to speak to again I wanted her to hear my story but she was so rude cut me off and transferred my call with out even letting me finish. I will be getting in contact with higher because customers shouldn’t be treated that way especially if I’m not at fault for a lost package.

  6. This process started in Feb. 2021 when I tried to return a truck part for a core refund. The place for pickup was scheduled and date set. Four times UPS did not pickup the part. Package crate was brought home from business address as change location for a possible pickup that would actually work. I personally was present when the UPS truck picked up the package. Receiver to date has not received the part. I filed a claim for lost package with UPS March 9th, 2022 after having been told several times by UPS that package was in transient for several months. After being on chat and several phone calls with UPS today, I was finally told the investigation into the missing package was closed back on April 12th without any notification to me or the receiver. This amounts to several hundreds of dollars. I will be filing a complaint with the BBB for UPS handling, or mishandling of this. I hope UPS treats their employees better than their customers.

  7. UPS lost my package in March 2022. It is now May 23, 2022 and I have not received payment on my claim. I have called over 20 times to speak with a knowledgeable person to resolve the matter. I keep getting reps from out of the country that keep sending me in circles and give me phone numbers that send me back to square one! Why is it so hard to get results from a company that took my money and lost my package.

  8. I have a package that was undeliverable, due to a need to sign for the package.

    Notification number: 9491 8561 xxxx.

    Notice stated that they would deliver next day, as of now, no one has come by. We left a signature on Notification in the hopes, I could get my package.

    We have called the UPS Office on Walzem rd, and all we get is the run around with those people.

    This is ridiculous.

  9. i called in a complaint a week ago around 5-6-22 an a supervisor from the local ups contacted me under the person im complaining about.
    i asked yall to have corporate to contact me an not the greenwood sc location contact me about the complaint because the person i complained on will be the one that gets the complaint. her name is nancy. i had problems with her for over 20 years harassing me with my packages when i ask for them. now she threatening to have me barred from the ups facility property to get my packages an said next time i come there shes not going to let me have my packages. shes been hating on me for years an spreading hate with her co workers towards me for years. also, in last 2 years 99% my packages have been opened an taped back up sloppy. they also are flipping the damaged side so i cant see the damage when giving me the package.

  10. I was terminated 5 weeks ago and I still haven’t received my last 2 paychecks.
    Everyday I call nobody knows what to tell me. I worked hard for my pay and now I am being evicted because I haven’t paid rent. Please help TODAY

  11. UPS has seemingly removed from the UPS ‘My Choice’ page the ‘delivery instructions’ options that usewd to be provided. Why has UPS removed this option? At present, there so no way to provide delivery instructions to the UPS driver thereby handicapping the receiving customer from providing these valuable further instructions.

  12. Also not to mention ice machines not working, no chairs in the break room, and people getting fired for having a 33 week year old and having to stay in the NICU for 3 months, and having the father not be able to stay home and help if they have a baby early, a Cesarian.

  13. Where would I start! The UPS Whites Creek Hub in Tennessee is not only disgusting, but also a fire hazard. Not only is there stealing, shootings, and vandalism all the time, not to mention people pooping on toilet seats, and floors. Y’all need to check in on this place or I will go public about it.

    Thank you!

  14. Why is it that when there is an issue, there is always a blanket response. We shipped a package 4/7/2022 overnight to a location that is 3 hours away by car for someone who begins work for us on Monday 4/11. When it wasn’t delivered I called and was told there was a breakdown at the hub where the package is and I “just have to keep tracking the package” to find out status. They wouldn’t even pick up a phone to call the hub until I threatened to contact executive office. she put me on hold and supposedly called and said there wasn’t an answer. I really don’t think she called, it was only to placate me to get me off the phone. This package arrived at the hub at 1:30am on 4/8/2022 and as of 3:15PM you are telling me the package is still there and the “breakdown” is not corrected after more than 12 hours?

  15. My UPS driver threw my package on my porch as if it was nothing. He didn’t even take the time nor the care to deliver it with care!

  16. About 5 years ago ups stopped delivering to my area resident 701 Dickson Street st. Louis, Mo 63106
    I own a business, and receive lots of packages that I need to p.u. from the Jefferson av st. Louis mo office. I have a package that has been returned twice, stating can’t gain access need a security code. That is not the truth. I do know recently that they have a few new emoloyees to the Jefferson st. Office. This needs to stop now, the USP plastic is furious, and costing unnecessary postage fees.

  17. Dear UPS H.Q Service Representatives,
    This is Joseph Lee from the A.I Korea Corp and I am Importing and Trading manager.
    At this point, I would like to make a strong complaint about both UPS Bangalore area center and also UPS Korea and their work ethics, service and also professionalism is rock bottom and just letting you straight forward.
    Let me explain to you what exactly happened as follow. Our company made request very important sample to the our current existing India client and it was picked up on 24th in Indian local time but when I checked and until now goods are currently in Delhi, India without moving and progressing to the Singapore or China and it supposed to come to the Incheon International Airport. I have checked several times and goods are currently still in Delhi until today. I really don’t understand this and I found out connect flight cancelation incident was happened. I understand that you don’t have a control over mother nature but I am really upset with UPS Korea service representative and they didn’t inform me this until today and I found this info through our client and that is really really wrong and I am still upset and not happy about this. UPS Korea doesn’t even have a 1% of professionalism and they only there because earn income and salary. No enthusiasm of taking care of client’s needs and request but only sitting there to make a money. None of professionalism and not passionate about their work and don’t even have a fundamental and mindset of professionalism and taking care of client’s needs and give them satisfaction. Until I found out flight connect cancelation, none of UPS called or mail me inform about specific cause and reason for flight cancellation.
    I told them I won’t never ever use UPS again and I really mean it and I can use FEDEX or DHL who care about client with more professionalism.
    Please be aware that now days corporate image is one of the most important things these days and you always strive toward to give a customer full satisfaction even particularly if you are working for Service industry. 100% honestly and frankly speaking, I am really upset and please deliver strong message to UPS korea and tell them have professionalism of their work and care more about their client with sincere mind. I also told our client to don’t ever never use UPS no more and that means you lost precious client who already has a established UPS acct.
    After checking my message above, please revert back to me with your comment.

    Taking Care
    Joseph Lee

  18. Dear UPS:

    I am still waiting for your Complaints/Dispute Resolution Dept. teams replies. I paid for insurance on a UPS package that has been lost since January 17, 2022, and your can’t get my claim done? I have submitted three times with documentation to a C.S rep, as the online website kept telling me I was unable to file a claim due to some type of site error code. Three times I filed with a C.S. rep and then immediately got notified that the claims were closed within the same day they were opened due to insufficient documentation. I provided all that they needed. So, I guess I will have to contact the CEO of your company and/or sue you!!! Is it worth all that for $200+?

    Mary Morring, UPS Customer

    Cc Mr. Immanu’el Yosef-Israel, Esquire

  19. I have pay lots of money from wining and never was deliver.I pay Brittney Grace and Richard
    Every month for 18 months of 200.a month.100 twice a month.
    This is your last pay.Thats been said over 15 time.If the winning ain’t deliver I would like my money back.Thank you
    Corrine Remsh

  20. A UPS driver struck our community gate and I talked to Karina (2/4/22) and Steve Kicks(1/28/22) who never called me back, and recently emailed David Peña (3/9/22) and replied to his questions but still no resolution. We have video of the incident and sent to them. The only thing that Steve Kick told me is that they fired the driver. He was supposed to call me back re insurance claim but never did. I emailed customer service and stated I want all communications via email from now on. David Peña recently emailed me but I have not received anything back from him.

  21. Your co hides behind auto attendant, i received a shipment that was damage. the shipper purchased your insurance . We have been trying to file claim, for over 60 dats i guess you insurance is not any good.

  22. My son and his friend were involved in a car accident at 2:30 this morning. It was one of your employes. Yes he was off the clock and in his own vehicle, but these kids are minors.
    After trying to exchange info. He became enraged. He had been out at a bar drinking. His girlfriend was terrified, she jumped in the car with the kids and they were trying to get her home safely. David then chased them down, almost lost control of his truck and blocked the kids in. The kids were trapped and he kept yelling at them. He cracked Emma’s windshield with his fists, and keyed her car. When the cops finally got there, he stopped being physical.
    This happened in Victoria Tx. His name is David Michael Escojido. His date of birth is 5-13-1983.
    I do have the police report and will filing charges.
    This man is known for having a bad temper, and is obviously mentally unstable.
    I do get a lot of packages ordered my my home. He better never be the one delivering my packages. Please contact me.

  23. I was overcharged for a shipping. I called Customer Support, that’s a joke they don’t support the customer. I still can’t get it resolved and get a refund.

  24. To whom it may concern about a month ago a ups truck pull-up Infront of 4041 Sherman Ave in riverside across from hunt park any way apparently this other blk male aroun 35-40 yes old he driver looked like a short white guy around 30-35 who adventualy delivered a package to 4040 Sherman Ave well this other guy pulled out a wad of cash And handed it to the driver and the blk man got into the truck for a few min which alot if noise was coming from the van and he the blk man got out with a few big flat screen tvs n the boxes were open as a matter of fact he went back in n out about 5-6 more times caring more packages opened I think around 15-20 packages then the blk guy shoved everything in a small white Nissan or Toyota not sure but he also had a ups vest on that was orange n floresence green the the ups driver hopped out the driver’s side n delivered the packages to 4041 Sherman I was parked in the hunt park parking lot where the ok guy was also parked waiting for the ups truck probly 15 min before ups showed up it happened about a month ago and 4041 recieves alot of package I’m always here everyday I was really blown away by what I saw it actually has been bothering me since so my cousin got me this link so there it is and I wasn’t the only one to saw it all me my husband and 5 other vehicles saw it all
    The driver had a delivery for
    xxxx Sherman Ave Riverside CA 92503

  25. I placed an order with the Fla. vital statistics office and paid for over night delivery. I was told I had to sign for it. It was delivered without a signature, or even a knock on the door. I spoke w/several agents and they denied it needed to be signed. I can’t trust UPS for any delivery. Poor cust. service.

  26. CONDOLENCES to all employees at UPS. The murder of the UPS driver in Miramar yesterday was incomprehensible. The low life (cowardly) murderers that took his life and that of another innocent person are now gone from this earth. I am sure they are burning in hell where they belong.
    Hugs, love and prayers to the families and ll their loved ones.

  27. Well I see they didn’t keep my complaint. They didn’t bbn put bbn out the truth about how one of their employees or the access point went through our stuff and stole from us — leaving someone else’s merchandise in our box. They did call one time fussing and being rude — telling me when they were going to come by the house. Etc. They did not want to work with my schedule at all.
    I have never known a company that was more corrupt — they only care about money. They don’t care about the customer. DON’T USE UPS

  28. After numerous efforts to get UPS to resolve my claim and discipline the people who opened my packages and stole from us — also leaving someone else’s merchandise in our box, it saddens me to say that UPS is no longer the great company it once was. They don’t care about the customer or our merchandise. They proof this every time they don’t acknowledge us. I will be telling anyone and everyone NOT to use UPS.

  29. I am very disappointed in how UPS handled my packages and how after a month and a half they are still denying my claim. A IPS employee or someone at an UPS access point opened our packages and stole merchandise from our boxes. We have proof this has happened before because we have someone else’s merchandise in our box. I am telling everyone I know NOT TO USE UPS. THEY CAN NO LONGER BE TRUSTED AND the customer service has gone downhill to where it is no longer there.

  30. I was staying at the Doubletree Hotel in San Jose Calif 2050 Gateway Place and the parking was full. I temporarily parked over night because there was no parking and so used ups parking spot til morning. When I went to move the car the kid in the store not only stickers one window he stickers the back window as well telling me if I don’t move it I will be towed! I was able to take the ups sticker barely off but was left with remnants of the sticker. This is what children do to car windows and it’s impossible to take off without a knife or scraper. Called ups customer service and the girl said she can’t control what a franchise does and it’s not their responsibility. I complained to the hotel and hopefully they will admonish ups and kick them out!

  31. I ordered a pack of color cartridges from Staples. The delivery man/woman came to my house, but did not ring the doorbell. I was home the whole time, but who knew? Someone said there was a notice on my door from UPS. It said to pick it up from the local store. In a fury, I called UPS, got a foreign (out of country) agent, who checked on the status of my package, and I told them I wanted it delivered back to my house. The next day came; no delivery. I called and was told the driver didn’t show up to pick up my package, but it would be there the next day (yesterday). Yesterday, by 4:30, no package. I called the local store where it was still sitting (!), and I said, never mind, I’ll come get it. I located the store, and as I was nearing the store, they called me to say the driver had just shown up. I said no, don’t give it to the driver. I got to the parking lot, and the truck was sitting in the handicapped spot (every other space was open), and I’m handicapped. How rude is that? Well, I finally got my package. What kind of operation are you running? You used to be good, with courteous drivers. Your service is now horrible, and some of your drivers are discourteous and in too much of a hurry. And they don’t seem to know how to ring a doorbell. I have a friend in Memphis who had a similar situation, where his package sat in the facility for a week before it was picked up by a driver, and then it took 4 more days for it to get here. I am so done with UPS. I use the Post Office when I mail things. They are half the price, courteous and efficient. Your operation stinks, and it might behoove you to use Americans to answer your phones.

  32. Tired of seeing Postal Service Employees disrespecting the law and being uninformed. Where is the training? Poster 7 is in every postal facility, yet the workers are not educated on the law or their own policies. First amendment rights are to be respected. Sgv news. Power to the people!!

  33. Hello. Ordered many things from UPS and never had a problem until the last 2 times and it seems UPS drivers cant follow directions gave them exact location color of house and I live on a dead end PVT road. Time to use Fed Ex.

  34. I’m so disappointed with the service I received. Had a package that was suppose to get delivered on Wednesday due to weather issue it was not delivered and that was understandable. My wife called Amazon and they contacted UPS to make sure package is delivered by Friday before 12pm because it was our Daughters 1st Birthday dress and where leaving out of town. Supervisor Greg sent over a urgent email to Addison, IL to deliver but it’s still not delivered. It is really sad to see such company has no values of understanding the urgency. We paid for next day delivery and UPS couldn’t take courtesy of acknowledging the email or how customer. I would never use UPS ever again!

  35. I agree with all of you above.I emailed in a complaint myself on packages.16 coolers full of perishable meet inside. 5 leaving Palestine Tx going out of state overnight 11 overnight to Dallas Tx overnight. I filled out the shipping tags for them put the boxes in the in order for them. Pretty simple. All they had left to do is get them on the truck. NOT!!!! Got 4 of the coolers out of 16. The rest of the coolers arrived with the meat spoiled inside. Several days later,I had spent several hours on the phone getting the run around from UPS so called customer service. NOW WHOS going to pay for all the spoiled meat at $150 a cooler and my time and labor??? AND YES!!!!

  36. To whom it may concern,I carried 16 boxes of perishable meat products to our area UPS delivery service.
    I had to fill out each shipping tag and also put my credit card number on each ticket.5 of the boxes were going overnight air out of state the other 11 overnight from Palestine Tx to Dallas Tx. I also separate these boxes out for them after filling out and putting the shipping labels on the boxes.
    The next day my company received 2 of the 11 in Dallas. This all took place on 12/19/18 when they were shipped out. It took until 12/26/18 when the last of the boxes arrived.
    The meat inside 10 of 16 boxes were spoiled. This is uncalled for and I like to talk to someone who can tell me how this can happen. Who’s going to pay for the loss of the spoiled meat products??
    I did more than my part helping the company to prepare to get the boxes headed in the right direction.
    I wants answers to these questions.
    I stood a watch a lot of disgruntled employees at this business. Some not knowing there job,others not wanting to do the job.
    And we the customers are paying for it.

  37. The site handleing the 87120 area was closed before 6 pm last night. I went to pick up a package that was never delivered. No note was placed to tell me which site to go to. This is very irresponsible and will no longer use UPS as a delivery service .

  38. Infonotice# 943367167102. This package was delivered to my door on Friday December 14 and we were not home and the driver would NOT leave the package. My wife had left a handwritten note, signed just like she would have signed with the wand from the UPS Driver. The UPS driver wrote a note on the info form in the section under “Track your package”. “I’m sorry it was alcohol. Will be by tomorrow”. My wife and I made sure we were home on Saturday, December 15 when the UPS driver drove past our home and when he returned he did not stop. I called the numbers on the back of the info form 800 833 9943; 800 877 1548. After going around in cricles for 5 minutes on December 15…the voice prompt said I would be on hold waiting for a customer service agent for 21 minutes. It took 31 and she was not helpful. I asked to talk with a Supervisor…I waited 10 additional minutes and hung up. I called Monday, December 16 and called the same numbers…wiated on hold for 29 minutes and never spoke to anyone.. My statement to the live person I spoke to was: YOU SHOULD HAVE accepted mywifes hand written and signed not as proof of delivery 2) We have already paid for the order and the shipper CANNOT designate the delivery status for something I have paid for. I will tell any future manufacturers NOT to use UPS if they will demand that someone be home to leave a certain package. You need to determine who speaks for the package…the purchaser or the shipper? Your telephone system should NOT be considered a Customer service since they have you go in numerous circles and then they place you on hold with stupid music for 31 minutes. That is NOT customer service. The prodcut was finally deliverd on late December 16. the UPS driver NEVER arrives at our home until 3-5 PM….even though I can see three to four UPS truck in my area on any given day. I would be happy to speak to anyone that wants to fix this situation NOT someone who wants to defend what was done to me. 330 704 5532. Take a look at my website, i would be happy to be a consultant to assist you in transforming into a Customer Service organization that DELIGHTS customers not turn them off. Don Harper

  39. UPS is so un organize and I just got the job and never get call in when I with to my training process the told me they would be calling us and never did then u supposed to get a bonus for working the hold week and now days mess up cause the didn’t call me in today

  40. Complaint against UPS Driver speeding through our neighborhood on 11/10/18 at 1:19 pm license # GHB9764. Posted speed limit is 20 mph and he was doing at least 50 mph. Charleston St, Friendswood, TX. Has been reported to Friendswood Police.

    Weeks of talking to 15+ people at different levels to pick up packges to return to merchants. Different stories from different employees….passing the buck, no internal communications, inferior operations, no access to decision-makers, on hold for 60+ minutes, driver claimed came to pick up and no one home (LIE….was home all day, plus: I didn’t need to be home), argumentative representative, poor language skills, rude, incompetent, etc.
    So…..this is how America becomes great again?????

  42. UPS need to step up there game like amazon. The ceo gave there employees $16 plus hour from the gate. UPS been around 100 years treat your employees with dignity and respect.

  43. Why on earth you bloody sods call your self’s express service when in fact you are proper wankers. Especially in Russia. I waiting for a small parcel for a month and I payed for it premium. All yours russian employers should be sucked as useless waste of space and oxygen.
    UPS 1Z43091W0494927188.
    I’ll send all complains to russian government organizations about yours presents in russia.
    I’ll wait for your answer for 24 hours, after that I’ll move forwards.
    With all tensions around…………
    Good luck.

  44. They left me two notices saying they tried to deliver a package on 8/17. When I called they said they didn’t know my tracking number then I got a person who said it would be delivered 8/20.
    I stayed home all 8/20. I called them at 5 pm. They said the package had been delivered. I checked no package. So I called back, they said it would be delivered by 8 pm that evening. Of course it didn’t arrive. I called at 8:17. They said package had been delivered 8/18.
    Today 8/21 I got another notice saying that they had tried to deliver today, and can only deliver when there is a signatory.

    They are totally confused as to what they are doing never give me the same answer twice. Gross incompetence

  45. Two phones was stolen from me!!! Customer service is so rude!!!! On Wednesday the 1st my package was delivered to my house with nothing but the accessories no phone!!!!!! Only the charger guid book and the headphones! T-Mobile sends me out a second phone I asked them to hold this one at the facility! I went to pick up my package yesterday witch was Monday the 6,2018 I asked the lady if I could open my package right there she said sure. Open the package guess what???? No phone again somebody in they warehouse is stealing this the second phone nothing has been done the lady seen me open my package right there all she told me was I’m so sorry that happened to you! WHAT❗️ THIS THE SECOND PHONE NOBODY HAS CONTACTED ME REGARDING MY PHONES OR NOTHING SO UNPROFESSIONAL CUSTOMER SERVICE IS RUDE NEVER AGAIN WILL I GO THROUGH UPS IN LIFE!!!!!!!!

  46. I will NEVER use UPS again !!! They said the driver couldn’t find my house because the address was wrong.That is a lie. My address is right and NO ONE has ever had a problem finding my house. And when I told them that then the truth came out and they told me the driver is new. I was a truck driver for 12&1/2 years & I never had a problem finding a address even when they gave me the wrong directions because when I seen they were wrong I had since enough to call where I was going and get the right directions. Which in this case my address and directions were right. So if this driver has this much trouble finding a address I think it would be in the best interest of UPS and the driver if he found another job.And I think it’s only fair that I be refunded the $17 I paid for 2 day shipping 6 days a go !!!

  47. Hello I’m Chanpale Mcnair. I am a venue artist and I set up events about products before they hit the market. We put in a request to receive my goods 5/14/18 in which I was advised from UPS itself and a supervisor I would receive my goods 5/14/18 in which it’s now 5/15/18 and I still have NOT RECEIVED MY GOODS and y’all are telling me of some delay. At this point a lawsuit is being put in play due to loss wages based on your negligence and not providing services that were paid for.

  48. I have waited in for three days for a delivery, only to be told each time on the tracking system that my ‘apartment number is missing or incorrect’. It isn’t – it’s in Welsh, largely because we live in Wales… I can’t make up my mind whether UPS doesn’t like rural areas, doesn’t like the Welsh language or simply can’t be bothered. I am now told I should wait in all Saturday just in case this time UPS actually deigns to make the delivery. I suppose it shows they have a sense of humour! Perhaps, instead, UPS would like to explain how they manage to be this incompetent…

  49. I am SICK & TIRED of receiving packages from UPS and the driver DOES NOT ring the door-bell. The old driver in this neighborhood ALWAYS rang the bell, this new BOZO never does. What is so hard about ringing a DAMN DOOR-BELL? FIX THIS PROBLEM!!!

    1. According to UPS spokeswoman Jennifer Cook”” UPS package deliverers may not ring twice like that fabled movie postman, but they still are supposed to knock or buzz at least once. Our drivers are trained to knock or ring the doorbell and announce ‘UPS’ at each delivery. They can (then) ‘driver release’ packages if a signature is not required. In the future, you might call your nearby UPS center and voice your concerns so they can re-emphasize company protocol with their employees, or go to ups.com and sign up for UPS My Choice, which allows you a say in how and where your parcels are delivered. It is free to receive delivery alerts and estimated delivery times, tell them to hold packages at a UPS Customer Center, give specific “leave at” instructions (back door, side of house, etc.), ring the bell, or tell them to deliver to a neighbor.”


  50. I was expecting s package from QVC that somehow left the apartment number off the shipping address. UPS corrected the problem because of previous deliveries and I called for verification. The package was suppose to be redelivered on Saturday. I changed all of my plans for Saturday so I could be home all day to receive this package. I checked the delivery status and around 3:09 an attempt was made but the receiver was not available and an info
    notice was left on the door. That driver did not come to my apartment and left nothing on my door. He lied and I contacted customer service. We verified the address was correct so I filed a complaint and after 6-7 phone calls about this I am still waiting for the manager from the fulfillment Center to call me back. Waited 4 hours for a return call on Saturday so that leaves me to believe I was being ignored. This has caused an I convince for me because I needed that package to go out of town. My flight left Sunday night but I had to rebook it because of their lack of accountability. One of the customer service representatives said they were going to bring the package back to me but that was a lie too. In my opinion the driver and the manager need to be reprimanded for their lack of concern. Brown did not deliver in this circumstance. They dropped the ball.

  51. I am in the middle of having a SECOND package delivered because UPS lost the first one.
    I live in the Dallas area and was expecting the delivery today, after it was taken through San Antonio and now back through Colorado. I have called UPS daily to ask about this and was told the scans are ” mis scans”. That they weren’t correct. Why in the name of all that is holy would a company as large as UPS even offer tracking if it’s going to be scanned wrong?! So basically what they told me was they don’t know where my package is, other than it’s in transit, and my delivery date has been pushed back AGAIN another two days.
    And what just chaps my rear end about all this is, no one seems to care. They follow a written script and tell me what’s on the screen that I’m looking at, without offering any resolution. My first package sat at the UPS facility literally 5 miles from my house for 4 days before they claimed it was lost. Still haven’t found it as far as I know and the supervisor I called BEFORE it was claimed as lost didn’t want to call the facility, wouldn’t start an investigation and basically spoke to me like he was a robot with no offers of reconciling the situation.
    I just don’t get it.

  52. I have made multiple requests for someone above the manager of the local distrbution center (Brattleboro, VT) to call me to discuss problems/issues, but no call back after several weeks. Do I have to call corporate headquarters to get a response and resolution?

    1. I am attempting to do this too, but it seems the corporate office is well sheltered and difficult to contact by telephone. With their inability to accommodate customer requests to ensure “secure” deliveries at some point there may be a class-action lawsuit! People answering calls are of absolutely NO HELP!! It seems as nobody cares–just there to collect a paycheck.


  53. UPS horrible customer service. Will BLOG, Tweet, and send out other communications RE: ability of drivers & team not being able to deliver packages continually to an address they’ve delivered several times prior.. unbelievable UPS continues to reflect my address as invalid , after prior successful deliveries. Big big problems !! I live in newly built community and they don’t bother to update or look up prior or past deliveries and instead take lazy way and indicate no such address or invalid address delaying every single package to be delivered to me via UPS. Federal Express, Uber, Lyft, and individual contracted AMAZON delivery drivers can find/locate and successfully deliver to my home without my intervention or assistance, only UPS not able to, even after continually calling and following up with them.
    Current tracking numbers they can’t get to me:
    1ZA2R8310393437571 ; AND 9200190161987567937217 ; AND 1Z0TT3600347015835 This is truly unacceptable and the vendors using their services will also lose my business. I will be calling the vendors who used UPS to send me deliveries, that I’ve not recd any, and advise I will no longer buy from said vendors as long as they utilize UPS services. I’ve lived at current address since Nov 2017 and it’s not acceptable they still can’t deliver to what is a valid address. I will be sending email to Kathleen M (Kate) Guttman a Corporate officer as well. What a shame.

  54. Just got off the phone with one of UPS’s customer service rep’s whose name was Karen. I originally called about a service issue from a past delivery. The driver delivered the package to the wrong address again for the 3rd time. When the driver finally got it right he was rude and thought it was funny. Someone called me back to verify the driver redelivered my package and sounded like he could care less about my issue. I told that person that this was the 3rd time this has happened and that his driver was rude and I didn’t want him back here again. Was expecting a package today which they would not deliver. Someone named Karen called me back today and was even ruder and more unprofessional than their driver was. UPS is absolutely the worst company I have ever dealt with. Everyone I have dealt with there seems like they hate their job and do a terrible job. Especially Karen Horrible customer service Horrible service. Maybe FEDX will do a better job.

  55. I think that UPS has the worst service ever even there customer service sucks. Then when you call corporate office and I spoke to a Terry Miller supposedly Corporate Relations Manager who was also unwilling to help regarding delivery of package and obviously as she said she is as high as you can go she is top dog around there and just like the rest of their lazy employees she is unwilling to help a customer or do her job if she is what she says she is. I plan to let everyone I know about the poor service you get from ups go to fedex please at least they aren’t afraid to do their job.

  56. ups is just terrible, one of the worst companies Ive ever dealt with next to AT&T.. Horrible support and I have never been lied to more by any company ever.

    Dear UPS HQ,
    Being the client of UPS in Russia we are really in trouble with the shipment came to UPS Moscow office 3 weeks ago – it’s still at customs clearance without any movement!
    We submitted all necessary documents to UPS customs clearance dept more than a week ago, but the issue is still there, no reply from UPS, neither customs release.
    These goods are very urgent and necessary for us and we wonder – how a world-known express courier company can have such an awful and not customer-oriented service in Russia?
    These brokers told us that the queen at UPS customs has been for a week of waiting only to have a look at customs papers!

    We still have a real hope that UPS Service can be better.

    Are we right?

    Below is our communication with broker and this is the contact of their head:
    Tatyana Lazarevich,
    Import brokerage supervisor
    LLC United Parcel Service (RUS)
    phone: 007-495-7452211 ext. 3-6305
    fax: 007-495-7457905

  58. I doubt that I will ever use UPS again, I used there 2 day shipping and the package was late. Big difference 2 and 3 day delivery charge. Customer service is terrible, You are forced to talk to a person who does not have a good command of the English language. I was trying to get a refund difference between 2 day delivery and three day.
    The UPS person said I needed to go back store that I shipped from ? a 50 mile trip for me. I asked for a direct line
    phone number to the store to be able to talk to some one to resolve the problem with out driving 50 miles.
    I asked for his supervisor , he asked for my name and phone number, 3 minutes later the phone call was dropped.

  59. Terrible customer service after the UPS driver tried to cover their tracks. How do you argue with the customer who is trying to resolve a problem and when asked to speak to the supervisor, they did not want to come to the phone. Customer service based and don’t have decent communication skills.

  60. It is my firm belief that UPS dislikes white people, a package that was supposed to be delivered today the driver lied saying I refused the package and sent it back to the sender! This is not the first issue I’ve had with UPS drivers they treat white people with disrespect and disdain and UPS refuses to take any action against any non-white employee. UPS supervisor by the name of Michelle female black stated you don’t like it don’t use us, will do what we want and we ain’t getting fired. Real professional they make me sick

  61. I have only used UPS twice, the second time they lost my package. Customer service was rude, they do not do follow up calls in regards to information or what they are doing to try and find your package. I will never ship with UPS ever nor will my friends or family due to this experience.

  62. I have used UPS and has had no problems so far. Only thing I want though, is an option for weekend delivery or a precise, late evening time slot for delivery, as im never home during normal hours. I would happily pay extra for that.

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