57 Complaints/Reviews ▶️ Add Yours

Verizon Headquarters.

Here’s a comprehensive list of information and resources pertaining to US telecommunications provider Verizon, including the corporate office contact details and a wealth of resources for clients, investors, and members of the public.

See the Verizon headquarters mailing address, phone numbers and full Executive Team. Learn how best to contact and complain to the Verizon customer service.

You can also add praise or complaints about Verizon in the comment section.

About Verizon.

Verizon is one of the largest telecommunications providers in the United States. The company was founded in 1983, although it was initially named Bell Atlantic and only provided coverage to New York, New Jersey, and other states in the East Coast.

The company was renamed Verizon in 2000 following a merger with GTE, and that year Verizon began to offer cell phone services too.

Currently, Verizon offers mobile and fixed phone services, broadband and fiber optic Internet, and TV. Mobile services are handled via the company’s subsidiary, Verizon Wireless. The company has over 140 million customers (mobile services), nearly 6 million video subscribers, and 7 million fiber optic clients, including their business and enterprise customers.

Verizon Corporate Office Contacts.

Please find Verizon’s headquarters contact details (phone, address, and fax number) below:

Verizon Headquarters Phone Number.

Verizon Headquarters Switchboard Hours.
Monday to Friday, from 9 a.m. to 5 p.m. (EST)
Verizon Headquarters Fax Number.
Verizon Communications Inc. Headquarters Address.
140 West Street
New York,NY, 10007.
Verizon Executive Headquarters Address (Board of Directors).
Verizon Corporate Office.
1095 Avenue of the Americas
8th floor
New York, NY 10036
Verizon Headquarters Address (Operations).
Verizon Operations
1 Verizon Way
Basking Ridge, NJ, 07920.

Verizon Corporate Office Email.

If you want to email the Verizon corporate team directly, Verizon actually provides this option, at least on paper.  Visit the Verizon Leadership page and click on the ‘Contact’ link below each key leader. An email form will appear where you can state your name, contacts details and your complaint or issue.

Verizon headquarters
The Verizon Corporate Office buildings in New York. The building on the left (1095 Avenue of the Americas) houses the executive team on two floors, and the building on the right (140 West Street) houses other headquarters and communications staff, on the lower 10 floors. The top 22 floors has been redeveloped for condominiums.

Verizon Executive Team.

This the full leadership team at Verizon Communications.

  • Lowell McAdam, CEO
  • John Stratton, Executive Vice President & Global Enterprise President
  • Roy Chestnutt, Executive Vice President
  • Roger Gurnani, Executive Vice President
  • Daniel Mead, Executive Vice President
  • Anthony Melone, Executive Vice President
  • Randal Milch, Executive Vice President
  • Marni Walden, Executive Vice President
  • Marc Reed, Executive Vice President & CAO
  • Francis Shammo, Executive Vice President & CFO
  • Nancy Clark, Senior Vice President
  • Matthew Ellis, Senior Vice President
  • William Horton, Jr., Senior Vice President
  • Shane Sanders, Senior Vice President
  • Anthony Skiadas, Senior Vice President
  • Michael Stefanski, Senior Vice President
  • W.R. Mudge, Consumer Markets President
  • Rose Stuckey Kirk, Verizon Foundation President & Vice President

Verizon Board of Directors:

  • Lowell C. McAdam, Chairman
  • Shellye L. Archambeau
  • Mark T. Bertolini
  • Richard L. Carrion
  • Melanie L. Healey
  • Frances Keeth
  • Karl-Ludwig Kley
  • Donald T. Nicolaisen
  • Clarence Otis, Jr.
  • Rodney E. Slater
  • Kathryn A. Tesija
  • Gregory D. Wasson
  • Gregory G. Weaver

Verizon Careers and Jobs.

The company’s career’s page lists current opportunities in various areas and describes what you can expect from working for Verizon. There are also dedicated programs for military veterans and college students.

Additional job listings can be found at Verizon’s LinkedIn Jobs page.

How to complain to Verizon.

To receive immediate response to your complaints, call Verizon’s Customer Service number on 1-800-922-0240. Lines are open 24/7.

For complaints about wireless services, call 1611 from your device or contact the Verizon Wireless Support Team on Twitter, which is available 24/7 and also in Spanish. Verizon also has another very active Twitter Support account at Verizon Support. Tweet at the handle @VerizonSupport for general questions, or at @VZWSupport for questions and complaints regarding Verizon Wireless accounts.

To complain in writing, you can send a letter to the company’s headquarters or the Customer Service mailing address, which is Verizon Correspondence Team, P.O. Box 5029, Wallingford, CT, 06492.

For frequently asked questions, it is often faster to visit the Verizon Forums page. On this community forum, you can ask questions and view previous answers from other Verzon customers and Verizon respresentatives. Use the search function before asking a question.

A Feedback Page is also available that enable you to provide feedback in seconds.

Other Verizon Resources.

Below is a list of helpful links and contact details that may be useful to new and existing customers, potential investors, and media professionals.

Please share your experiences with, or complaints about, Verizon FiOS and Verizon Wireless, in the comment section.

57 thoughts on “Verizon Headquarters

  1. I been trying to get service with Verizon for the pass 3 days and they have me paying off bills that done belong to me

  2. Verizon is a hot mess. I returned a phone on October 3 2022. I was told that my refund was sent I used 2 different cards when I purchased the phone online on September 24, 2022. then I went in the store on October 1,2022 to exchange the phone . The zflip was blacking out . I returned the phone on October 3,2022. Today is October 18, 2022 I still haven’t received my money. Yall didn’t give me a receipt or no paper showing I returned it. Customer Service is garbage. I so upset ? just give me my money. Now their having me to call my banking institution to dispute something I shouldn’t have to do. if they sent it I would have it .

    in the store and exchanged ph

  3. I have been with Verizon less than a year . I’ve had all kind of trouble it goes down to less than 50 battery at lunch it turns completely black can’t see anything and it gets real hot I have talked to over four or five technical support it’s been reset over two or three times and the second guy said they just need to give you a new phone they’ve all been refurbished I don’t know what’s going to happen next they’re supposed to be sending me another refurbished getting old I’m so sick of this I can’t get nobody to do anything the right way I tried talking to him tonight nobody gave me an honest answer they keep cutting off on me I’m sick of it I could get it done lawyer. they used to be good company was with him 23 years I don’t know what happened to him but they’re not anymore.

  4. Verizon as well as every other business is here by the U.S.A. defacto, defunct shadow Government. I have a universal, Indigenous Aboriginal right to say this because Amourainka is our original land. In accordance with;
    UN- Resolution 1514(XV): Declaration on the granting of independence to Colonial Countries and the peoples. General Assembly (15) session (1960).

    UN Declaration on the Rights of Indigenous Peoples.
    Article (s): XXV, XXVI (1-3). General Assembly (9-13-2007)

    American Declaration on the Rights of Indigenous Peoples.
    General Assembly (46th session), (615-2016.

    The Duress Droctine.

    So my question is with the land of Amourainka (North America) being Tribual land(s), how can forgein entities(ALL BUSINESSES) do business when Rights were NEVER GIVEN .
    They were forcefully taken. Still are being taken to this very day. We are not “BLACK, COLOREDS, or any of the other social engineering labels that was placed on my people for stealing of the land/wealth of the land and the whole world being rapped by the same treasonous Motherfuckers. My people, the Indigeous Peoples of the world are tired of the fake SHITS!
    So why are you pushing fake bills that don’t exist, then have them paid by fake monopoly notes that you want us to call money. All organtic basic needs from the land are free to the
    Indigenous Peoples of the land.
    Why are we still paying fake no existence bills/VERSION

  5. we have a terminal cancer patient whom we have granted his wish to attend the Formula1 race in Spa Belgium. We ordered the international plan for his escort’s phone for the trip. Upon arrival in Belgium it was discovered that the international plan did not provide data service – and in fact crippled any data service to the phone because of a provisioning problem. Since they are using that phone for navigation, airline, meals and lodging apps, their ability to do almost anything is problematic. I have spent over 22 hours trying to restore service to this phone thru the various support modes Verizon offers, to no avail – Chat feature (since there is no phone access until 8 am), and phone with Customer service and Tech Support for the last 3 hours and 50 minutes. Not one step that any individual or group at Verizon has undertaken to resolve this issue has had a positive outcome – not one. Service is still not restored and I am waiting for a call back (again) as to when or why not service will be restored. I was told someone would call me within a half hour, that was an hour and a half ago….. good to be consistent! Apparently the provisioning system is not only able to not provision the service that was requested, but has crippled the phones ability to communicate data at all. I have been unable to contact anyone that would discuss with me a potential mitigation to the problems this presents for us and our guest. Seldom do businesses come to opportunities to rise to a challenge and help those in need – even if it is that business who created the need – and do the right thing. Not only has Verizon missed this opportunity here – I was told that the Supervisor that could assist was “too busy” with another customer to even speak with me. A big missed opportunity for a big save. In the interest of our guests fragile health I now have no other choice than to pay a contractor to obtain a cell phone from a European MNO, drive it two hours from Brussels and rescue our guest and escort at significant inconvenience, cost and delay. This is the most ignominious experience that I have had – to date – with any major corporation and I am ashamed to be associated – even as a customer – with Verizon. Negatively impacting your customer through incompetence is bad, leaving the customer to clean up the damage is much worse than bad. I have to go talk with the TV station doing the documentary about the trip now – what should I say?

  6. The passage is a virtual chat with Verizon representative August 11, 2022 (one hour). Since December 2021, my conversations with Verizon representatives has been so difficult to the point that the calls and now chat ends with me frustrated, stressed and anxiety attacks.
    I’m your Verizon Assistant, here to help with all things Verizon. I will guide you to the best possible resolution path.
    Please note that we may monitor or retain this chat.
    Are you here because your bill is $140.83 higher than last month?
    • Yes, Get Billing Help
    • Help with something else
    This account has had so many obstacles starying November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
    I can definitely help with that. First, I want to let you know that some discounts and credits take up to a month to show up on your account. But I will take a look to make sure we’re on track for anything you’re owed.
    Discount Details
    Does this look right to you?
    Yes, Thanks
    Great! Is there some thing else I can help you with?
    You have not done anything
    Here’s some topics you may be looking for :
    • I need help troubleshooting.
    • I am getting the required details
    • Trouble with verizon signal
    • I have not got answers to my question
    • I want to reset my account password to login to my account.
    • None of these.
    I am seeking assistance in lowerinf this ridculous amount do to Verizon.
    OK, I found managing Add-ons as a way to lower your bill. Would you like to check it out?
    Is there a live person available?
    Let me connect you with a live chat rep.
    We received your message and we’ll connect you with the next available agent.
    Please do not share any sensitive information (e.g. credit card, account pin, SSN.) during this chat session beyond what is required for authentication. If we need to authenticate you, we’ll send you a secure link, text you a one-time passcode, or provide a way to sign in with your online password.
    Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended
    This account has had so many obstacles starying November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
    Verizon Agent
    Hi, this is Jacob good morning. I’ll be happy to assist you with your concern. Who do I have the pleasure to chat with?
    The 1000.00 credit promised by Victa store could not be honored because the account is locked by Corporate. Verizon sent $463 credit to me via PayPal. Why?
    Verizon Agent
    Can you tell me more about this credit?
    I can provide copious notes with timeline of the horrible experience encountered since November 2021. A customer since 2001 myself was truly tossed around and given oh well that is how it is. Some new norm representatives are unethical
    Verizon Agent
    We are taking every comment as a great suggestion to help us improve our current process and services. I need to clarify what is the credit for and you’ve mentioned it’s started last November it’s been almost 3rd quarter after the issue
    Verizon Agent
    This will allow us to provide you with accurate information about your account and services.
    The credit was for the Pro Max 12. The Victa store in Capital Heights, Md rep., offered 1000.00 mfor it and still would have honored it. Frances said whe would reach out to Jerell who is now St. Charles store Mgr and confirm my credit.
    She never did and I was forced to pay the amount after my service was turned off. My service has been turned off three times a day after it is due or one day after speaking to a rep. I no longer want to talk to anyone.
    Verizon Agent
    Sorry I didn’t catch up the credit can you tell me what kind of credit it is for so we can have an idea for it. Can you tell me what offer a 1000 credit we referring with please
    The Holiday 2021 Apple Products
    My account should have alot of irroneous and unprecedented information
    June 27, 2022, I spoke with Frances and asked for an audit through this service and customer service with no response.
    Verizon Agent
    Sorry we don’t have any promotion for $1000 credit can you clarify the promotion again?
    The Promotion was November 2021. Victa store rep offered 1000.00 for Pro Max 12 Cell November 2021.
    November 2021. Not current promotions. This account has been messed up since then.
    PLEASE READ Since November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
    Verizon Agent
    Just to make sure we are on the same page you’ve mentioned an Iphone 12 PRomax
    Verizon Agent
    which line we are working on please?
    Verizon Agent
    I don’t see any Iphone12 on the account
    (202) 621-3087 – Victa Rep Capital Heights. May 2022, Victa Rep tried to adjust account to credit additional $537.00 and could not do so.
    Itr was traded in
    It was traded in for the credit.
    It was traded in for credit. Verizon gave me $463 via PayPal.
    This is what I am talking about. The frustration of the new processess.
    Verizon refused to help and gave me such a hard way to go since January.
    Verizon Agent
    you mean to say it’s a trade in offer
    Verizon Agent
    Do you have the submission ID for this?
    If you are reviewing the account, you should be able to see all that I am speaking on. This is why I am seeing a therapist. This type of shenanigans
    I do not know what a submission ID is and do not believe that is my responsibility.
    I am copying this conversation and sending it elsewhere. Thank you.
    Verizon Agent
    I’m going to ask that you please keep our conversation professional
    Verizon Agent
    I would like to ask that we approach this issue professionally. I’m gathering more information so we can make sure to clarify the kind of credit you are referring with
    I have not used profanity of any nature. My responses reflect the services that have not been rendered. The play on words that Verizon and other companys are practicing.
    Verizon Agent
    To help you on the promotion I need more time for it. you’ve mentioned it was trade in can you tell me what’s the device you’ve trade in to be exact for it and I don’t see any Iphone12 here you we’re referring with I see a phone but 202-621-3087 IPHONE 13 PRO MAX 256 SR BLU
    Great! Glad you found the IPhone. I won an Android. It is frustrating when you think you have given the infromation and request for service only to be asked again the same thing in a different way.
    Verizon Agent
    The line you’ve mentioned have recurring monthly promotion
    I believe that is because my account was being billed for equipment I did not purchase, like the IPhone8 that I never owned. \
    Verizon Agent
    202-621-3087 IPHONE 13 PRO MAX 256 SR BLU
    My request was to honor the remaining original Promotion credit and assist in removing the reconnection fees.
    Thank you for your assistance in this matter. Have a very pleasant rest of the day and week. END OF CHAT.

    August 15, 2022, Service was turned off and charges incurred and payment arrangement was in place. Then, forced, in ordert to restore service to commit to paying over $500 payment (August 22) and I can barely pay my mortgage with all the shenanigans being encountered with Verizon and others.

    21 Years as a loyal and faithful customer, never encountered such predatory business practices. Verizon was a standup customer service company who cared about it’s customers and staff. Financial Services is Financial Hardhsip and unreasonable responses to why policies and service are so brass.

    Request consideration for offer and compromise with restitution to settle this account past due balances.

    During the COVID-19 Pandemic my account was paid. Late fees may be accessed but never such an outrageous bill of any kind. in 21 years. What a horrible experience fro me to have encountered my first time Verizon Holiday Promotion. Just a bait and switch, which appears to have become a common business practice.

    Thank you
    Teressa Butler

  7. I signed up with the promise of Disney+ bundle which I never received. I have called multiple times and spoke with numerous departments to only get the run around and NO help. Even entered a CS ticket to escalate my order issue and no one even called me back or emailed. The customer service is horrendous. Will someone with some authority be able to help me? I will be writing to HQ for further assistance.

  8. W had a couple scamming my messages and calls and Emails I have become a victim of Identity theft and failure to Verizon Wireless inept corrupt people who are working there and violating my civil rights for forcing me to leave the Verizon Wireless Store and selling me a used Apple Tablet I’m disabled and have a Lawyer and will be suing Verizon Wireless Store and Employees TimothyLeblanc

  9. I would like to talk to someone about our service in all of our area. we have not had good service 2 years or longer, in order to have service have to drive 6 miles to a tower to get good service. i am asking for a rep. to come to our area to see the problem and maybe putting a tower up. we have a lot of sr. people here and can not get emeracy help if needed. we have talk to a lot of costomer service, techs, and other people and they try but noting happens. costmomer service tells a few of us that there was no order from this area, well that is easy to explain no service. thank you if you can do something instead of higher phone. Idont feel that it right to charge for something that we dont get . ok I thank I’m done. but please do what you can our area sure would be thankfull.

  10. Been trying to swap phones from a Motorola to a Samsung. Action could not be completed by staff at local Verizon. He tried for hours to effect the transfer. So took the Motorola home to use until this gets resolved. Well now the Motorola is hosed and not as it was before this mess took place. I would like the transfer for the returned Motorla for the Samsung to be completed! I also was unable to return the phone that is less than 30 days old and as stated I could do. Afterward to then “buy” the Samsung. My Motola doesn’t function right now after 6 or so hours either. I want this issue resolved.

  11. On the phone for over 3 hours to find out why I never received my gift cards. Never resolved issue. You can’t get anyone’s last name as verizon employees work anonymously and unsupervised. And when you request a supervisor you are placed on hole and then mysteriously the call simply ends. What a great job, do what you want, say what you want and there is no way you can be written up. Amazing and disgraceful.

  12. My wife and I went to the Verison store located at 8435 Elk Grove Florin Rd, Elk Grove, CA95624. We both up graded our phones To the Galaxy S22. My wifes phone had the stylist pen and mine did not. This was on Sunday May 29, 2022. ( There was 2 Employees present ) That same nite I decided , because of my large hands and large fingers, that I decided a stylist pen would work better for me also. We went back to the store the next afternoon to do an exchange, however the was ONE Emplyee helping a customer, and several people waiting. She said theat she had the phone I wanted in stock and asked if we could return the next day when there would be two employees working. I returned at 10:00 AM on Tuesday, and there was ONE employee working. He got the new phone and tried to change it. He could not do it and had to call someone ( Manager or Corporate ?? ) He had me talk to the person on the phone and he said that I would have to have the new phone sent to me, then i send the old one back and would get credit for the old phone. And that I would get the information sent to me on my Computer.
    I got the authorization notice and called the number listed. I was told that I was to send my old phone in FIRST, and then the new phone would be send to me. I asked about all the information on my OLD phone being transfered to my NEW Phone. He said to tranfer it to something else, and later re-enter it. I told him I AM OVER 80 YEARS, and HAVE BEEN WITH VERISON AND THE PRIOR COMPANY FOR OVER 30 YEARS, and that computer TECH. He said then I suppose you will LOSE ALL YOUR INFO. I HUNG UP THE PHONE.
    My wife and I went to back to the store and told the empolyee we just wanted to exchange the phone. He said because one was on order, he couldn’t fto anything. We went to the store we normally go to on the corner of Bruceville and Laguna in Elk Grove. We talked to the Manager there ( Who Was Great ). He said that he couldn’t help us because it was a FRANCHISED STORE, not a Corp Store. He did call the Manager of the other store and talk to him. Then told us we had to work with the other store.
    We went back to the original store THE NEXT DAY, NOW 4 DAYS of BULL XXXX , And talked to the original employee again. Told him of talking to the other store, and about the phone call, and wanted him to cancel my order. Then start over again from scratch. He did that and was finally about to get me the new phone with all the info transfered. I tried to trade phone within 24 hours, and spent FOUR DAYS and MANY HOURS of TIME WAITING in STORES FOR HELP, PLUS DRIVING BACK AND FORTH from HOME TO STORES ( at $6 a Gal of Gas )
    AND FIND OUT THAT IT COST ME OVER $300.00 (THREE HUNDRED DOLLARS ) after all this hassle to change phones in less than 24 hours. AND YOU WANT TO KEEP HAPPY CUSTOMERS??? Do in need to blast FACEBOOK and other like sites of your great service.???

  13. I am being charged for 800+ My IPhone was locked for at 60 days & I had no way to make calls on my phone. #763-498-xxxx Others were using my account. A lot of fraud!

  14. i purchased 4 phones with 4 lines in October the phones came in i had them in my car my window was busted, and phones stolen i have been working with financial services paying the phones off i owe $400 on May 20th and then 3 days ago i get a bill for $3773.59 they say i owe that for buyout of phones I’ve been paying so far i have $2000 towards the phone since december with the payment arrangement on May 20th that would leave with $397.70 there is something wrong here i was told end of April beginning of Maythe phones again the balance was $797.70 why would i be charged for them again

  15. I have been a Verizon customer for several years, never really had a problem all the years of service, until this year (2022). I traded in two phones expecting to get credits. The phones were traded in the last of 2021, my credits were suppose to start kicking in the beginning of the next year. I kept waiting and waiting it never happen until I became furious. I tried to stop the charges before each billing cycle rolled around. Finally I was told I had to go back to the store I purchase the phones from, I did that, which was on a Friday, I had to wait until the manager of the store call me (which I never got that call). Furious as I was I then call customer service again, another billing cycle had rolled around with no credits applied to my account. I was told I have to pay a balance plus the end coming bill (because of the billing cycle) and wait unit another cycle roll around before I receive my credit. I am so upset with the company I can’t wait until this agreement is up to change company. If this is the way Verizon is treating their customers shame, shame on them. I know there can be a better way in handle these kind of situations. It should not take six months to receive a credit from a big corporation as this. Very, very disappointed..

  16. I’m in Ashtabula Verizon been here for over 5 hrs still waiting for them to transfer phone.They should pay us for their mis hap

  17. Verizon you did it again! Worst move you ever made! Removed the most favorite channel for Senior Citizens and kids who like oldies, from your line up. We will demonstrate online with Facebook and Twitter, till you add back Me TV to you lineup. Otherwise we will move our business elsewhere! Don’t use the lame excuse that the provider decided to move? If it moved then you follow it to where ever it moved to. From WTTG to WDME. YOU ADD IT BACK OR ELSE WERE’E GONE!

  18. The main business account number is: 954-728-xxxx
    I added two additional phones to my business account under a 24 month plan. My monthly statement should be approximately &170.00 per month. However, I am being charged $500.00 per month. I need to resolve this issue ASAP

  19. I have been on phone with verizon and apple for 26 hrs i have an iphone 6s with a BATTERY.I
    have been calling verizon and apple for 2 weeks geting no were. I have a warrenty on phonei was told by verizon they do not have no 6s phone in stock verizon would send me a iphone 8 they would have to shut 6s off first tryed on wed to shut off with verizon tech .could not shut off phone at that point apple lock me out . was told to call apple .Was told look out for24 hrs to call back . i call apple back said phone unlocked . apple tryed to shut off phone could not do lock out again. Call verizon back beg to do something said the would help took all info for the 15 time put me on holdfor 45 minutes then hung up.it seems like this is a comen pratics wit verizon for they eather tell me to call apple or leave you on hold then hang up. Ihave giving verizon call back phone numbers to no advail . please help by friday moring april 1 or i will call fcc bbb and get rid of you in my house i have fios for tv computor internet and 3 cell phones thousands a year paid to you.
    me today took all informs
    atio for the 15 time

  20. I was on a cruise and paid for the carnival wifi package so that i could make calls.. all of my calls are wifi calls but verizons charging me 770.54 for international calls. The customer service rep i spoke with Shawntel stated that i received text messages telling me my data would be charged. I don’t recall. It was frustrating trying to speak with the rep who apparently works from home and decided it would be professional to snack while talking to me on the phone. After I hung up with her, i called back and i was connected to a gentleman didn’t get his name started going over my account and stated he saw where my calls were wifi calls and we got disconnected. I waited a few minutes to see if he would call me back. I didn’t receive a call back so i called again and I was fortunate to get Jamal Whitley who was very professional and tried to help to the best of his ability. he spoke with an operational manager who said the notes in my account placed by Shanwtel, stated she explained everything to me and he was not going to review my account that his supervisor told me they are not going to wave the charges and there was no need for him to speak with me. I’ve been a verizon customer since 2017.

  21. I have received the First Responder discount for years being a volunteer through the Red Cross. Now all of a sudden they don’t consider that an eligible discount. I don’t see how that’s okay or fair?

  22. New customer with Verizon since Dec. From the beginning my account has been vastly overcharged. Calls, Chats, emails and in store visits are a huge waste of time. Employees are rude and tell you it’s your fault. I now have a bill for 652.00 when I was told in Dec. the monthly bill would be 278. before auto pay.
    My son has gone in on person today to the hoover store in AL to be told we should just pay it. I’ve called to be told there was a mistake and yet it wasn’t corrected the rep disconnected call after 45 min. Company is completely unprofessional, untrained and blame the customers when the Employees don’t set up promotions correctly or the actual account. Verizon feels dropping a 400.00 plus extra amount on a monthly bill is acceptable. This is no fault of mine. Definitely leaving Verizon.

  23. Someone from Verizon is using my telephone. I cannot explain how, but an IP address on telephone shows this in different locations in New York City places I never been or visited.

  24. My name is Lori i own LMDriver LLC and i have been waiting for 2 weeks for my account rep to call me back, i am currently on hole for 1 hr 25 min and 6 sec on my cel and a customer service on my business phone I had and PAID ! YEAR for verizon connect reveal to a service t\hat NEVER worked!!!! And I want this crap to be removed from my truck, with absolutely NO help from any one including Mr Shubha who could not help me on my cel allow me to remind you i am still on hold on my cel phone. I’m mad ass hell.

  25. Have been waiting for a credit since Aug 21
    U know how u call n get transferred 5 x one rep found my account, connected me with financials, who couldn’t find my account. I asked them to PAY ME a LATE FEE of $20/mo just like they bill me if I am late PAYING my bill. At that point I was put on hold then Disconnected with no callback


  27. A business account , when I called A lost phone replacement a lady answered the phone I was not able to understand anything she was saying I request to speak with an agent in the United States,

    Then later she got mad at me next thing I know my phone is not working as I was traveling on a business trip phone was down for nearly 2 1/2 hours I’ll call from my other phone and they apologized and apologized for what she did however apparently nobody in the headquarters really cares about my emails that I have submitted.

    Call Roy week I’ve been still waiting on somebody to call me in the headquarters as I requested and nothing yet.

  28. they have messed me around for over a month now!!! cant get my money back ill be taking this to the next step filing a complaint & sueing then

  29. Hi my name is kathy gallarzo, I have an account with Verizon , I need to speak to some one in the higher up management 915-479-xxxx

  30. I was told by one of your employees in January when I went in to get a new phone that I would not have to add a extra line to get the 51 A Samsung phone. So I when I was told that I did not have to the extra line, but I would only be paying $5.00 for this phone, then that is what I want to be paying. I don’t like being lied to about this. We have been customers for 11 years now. So I would appreciate a phone call from the Corporate office to get this resolved. I went to the store on oracle rd and wetmore in tucson, az to get this issue resolved and the manager said “that the employee did not lie and that I had to have a appointment and that he could not help me with out an appointment. This is piss poor Customer Service. My phone number is 520-404-xxxx I work from 7 am to 3:30 pm Monday thru Friday. This phone was also advertised on TV for this price and no mention of adding a extra line. Since you do not want to take me seriously I will be contacting my local new station about this situation.

  31. 3hours for pickup then put back on hold bad service no cs no calls . I want supervisor no one else clear this Overcharges! 757 508 xxxx this second day I wait your reply or then call is fcc . Maybe 1pm

  32. I have been having trouble with no data. For several days. Made multiple calls. So I decided to get as tablet. And use phone for just message and calls. They took payment and told me I could pick it up at a Verizon store. That was 45 minutes away. And when I got there they said I could not get it until bill was paid. I was very angry that I was not told that before running me over they.

  33. I am trying to reach someone about my bill there is no one i can complain to about verizon charging a lot of money keep saying i owe money if i miss one month my bill turns from $170 dollars to 500$

  34. Good afternoon,

    We are based out of Charlotte NC we would like to help with moving your freight. Could you email the person I need to contact? We have been in business since 2009 we specialize in truckload, less than truckload, dry vans, refrigerated, flatbeds, port, and warehousing.

  35. I solved Alternative Energy using a Harvesting Antennae. It can exhume enough energy electricity to power everything from a cell phone to a Cruise Ship. Contact Neil J Chernoff Chairman/CEO 2025 Barrett Lakes Blvd NW H5101 Kennesaw, Ga 30144 (C) 678-699-xxxx

  36. I went into the local corporate store on Cortez here in Springhill Florida on Sept 29th for a problem with my new phone. After dealing with that I decided to pay off the device fees that were owed I dropped close to 1300.00 dollars that day. They mistakenly credited a complete strangers account to the tune and f $783.56. It to s now November 3rd and to this date the situation has not been remedied. This is a terrible terrible company to deal with. My wife be is a disabled vet I am a senior citizen and when we got set up on the senior plan our bill went up considerably. I feel we are being fleeced, if and when hopefully this gets straightened out I won’t waste a lot of time switching carriers.

  37. This is the worst customer service I have experienced. Saturday night I spent over 4 hours trying to get a phone activated on prepaid. I paid for my plan and the lady was having trouble porting my number so she tranfered me to the porting department. This man could hardly speak english. I had to spell my name and address atleast 5 times. Well finally about 11:00 p.m. he got it activated. A few minutes later I get a text message saying I have 0.5gs to use by April 9. I paid for the $40 plan (3 gbs). It was so late that I called yesterday morning and I get this man saying I did not pay the $43.95 that I used a refilled card and a $10 discount for the trouble they had porting the number. Told Him I did not use a refill card, he said I did the system does not lie. I told it the system may not lie but someone did not put it in the system. So I hung up and went to a local store and all they did was pull up what the other man told me. I have a P.O.# that Verizon sent me saying where I paid the $43.95. Nobody I can seem to find the P.O., so I had to pay an additional $10.00 to get the 3g plan. They said I would have to dispute the charges with my Credit Card company. Why should I have to dispute, if I was charged they should have to refund me.

    I understand people in foreign countries need jobs also, but why do they have these call centers in the foreign countries trying to help us here. They do not speak and understand English well, you have to keep repeating yourself and spelling your name and address. I can understand maybe once, but over 5 times to the same person.I think you need to revamp your system. Some of these people are really rude almost to the point of calling you a liar. I wish someone from Verizon would respond to this, but I really do not thank they will.

  38. Carolyn Kolb, Mantee, Ms.


  39. Anyone else get mislead by Verizon’s month to month deal thinking it was prepaid? I was under the impression that it was prepaid when I signed up but after my first month I was told it was postpaid. Now I’m being charge twice as much as what i thought I would. I cancelled and change to prepaid right after the first month but verizon refuses to adjust my bill and wants me to pay for the 2nd month in advance because it’s postpaid. I was mislead. My email invoice said month to month contract witch I took to mean prepaid. I just want verizon to be reasonable. I’m willing to pay for the month that i use but I shouldn’t have to pay for the 2nd month that i only used 7 days of and cancelled once I found out.

  40. I purchased an Iphone in December for $299 with a 2 year contract. I decided to exchange it for a different color and was told I could do this up until January 14, 2017. I called to exchange it January 5, 2017 and was told it would be a $35 charge. I gave my credit card number to cover the charge. I was told I would receive an email confirming the exchange and I would have to agree to the terms before I would receive the new phone. I did and to my surprise I was charged not only the $35 but an additional $31. I called to inquire and was told it was the monthly fee for the next 2 years to pay for my phone and that Verizon no longer did 2 year contracts. I explained I had already paid for the phone and had a contract. I was told that when I exchanged the phone the contract was changed. I explained I paid for the phone already and you can not charge me for a phone that I now own. I made repeated calls lasting 45-60 minutes each time and was promised each time the problem would be fixed. I called for the 5th time yesterday and was told there is nothing they can do and I would charged a monthly fee of $31 for the phone under their new plan. How can you possibly think that it is okay to charge someone twice for the same phone? I was told that the money I paid 3 months ago would be returned and I would have pay the new monthly finance fee for a grand total of $720+. The money has never been returned and I am still getting charged for a phone I own. This is absolutely absurd. Verizon has received payment for a phone and now they want to charge me again. How can you think this is good business???

  41. I recently upgraded my phone, I was lied to about the billing and promotion. When I called back to inquire about it I was given no help. The customer service tried to put it back on me. I escalated to supervisors and no one is taking responsibility for there error. I will really be changing my services. Verizon does not care about their customers. And do not take responsibility when it’s the error of their employee.

  42. I sat in the parking lot of the Verizon store on Bert Kouns in Shreveport, La. for 30 minutes waiting on the store to open. When it clearly states store hours on the door. Very unprofessional!!

  43. Verizon customer service is a joke to say the least, when you speak with a customer service representative, they do not follow through. I have spent hours trying to correct a fake bill. My normal usage bill for the previous two months was average between $48.00 and $80.00 per month. I walked into the Verizon Wireless store in Bowie, MD and told the sales guy to disconnect my wireless (iPad) account. He told him it was disconnected, and I should see the cancellation on my next bill. My next bill came at the end of January (New Year) and it did not show the account was disconnected in early December.
    The sales guy not only lied, but apparently someone continued to use the phone number which was associated with my iPad. I called Verizon about the bill; they said there was no record of the account being disconnected in the store in December. I asked customer service agent to provide me with a detailed bill showing the IP Address of the device that was used under my name, and detail usage of how the iPad was used to rake up such a huge bill.
    The female customer service agent said to me “but that’s private information”. I said WOW! Verizon is accusing me of incurring a very large bill, more than 45 days after I asked the sales representative to terminate my iPad service. Now Verizon is threatening me, yet you say the detail usage bill is “private information”? The usage detail is private information for whom; I am the account holder who Verizon wants to pay a bill that I did not incur. If Verizon say I used the account, then I am entitled to a detailed bill showing how and where I used the device. Well, 3 years later, Verizon customer service has not produced any usage details for that bill. I wrote several letters to customer service, nothing change. This is why Verizon is losing customers, and will continue to lose customers to its competitors.

  44. I have been a customer for 18 years now. It does not show on my account now because I switched from one state to another about 13 years ago now. The customer service that I got before showed how much the people in the store care for you. Now, when you go in their site and just wait for them to get to you. Do they even care about you or what they make off of you. Where have the good people gone. Please bring the people that care back, they are missed by the customers.

  45. I have been a Verizon customer for over 10 year. I have spent 5 hours, between 5 calls. Finally asked for a supervisor, I was told one would call back with in 20 minutes. Here it is 4 hours later NO CALL. This is all over devices charge. I guess my next step is writing corporate! Which is going to happen tonight!
    I have everyone’s NAMES, DATES I HAVE SPOKE WITH!
    My email is attached if the corporate office want to respond.

  46. We have been Verizon wireless customers for many years and after our recent issue concerning statements made by Verizon employees at a Verizon store (not a authorized store)we are disgusted with the double talk and worthless customer service. Our issue was concerning 2 things: first being when our final 2 yr contract expired we went in to get one new smart phone due to the change in international calling protocol deeming that existing phone obsolete as we have a home in Mexico and a summer home in upstate NY where we visit Canada quite often and needed to have a phone that worked for our situation. After what we thought was a wonderful experience, being told we would have the 2 yr free North American plan which included unlimited calls and txt and a small amount of data for Mexico and Canada promotion and that the new htc smart phone would actually be free (they explained we would see a monthly $5.00 equipment charge and also $5.00 credit cancelling the charge), Well this couldn’t have farther from the truth, we finally realized we were being charged the $5.00 equipment charge but not receiving the $5.00 credit as promised and our so called unlimited North American plan did not include Mexico (the international wireless representative actually said to me that Mexico was not in North America)I about fell out of my chair we were told and also as this was going on the last 3 months since we arrived back in AZ for the winter they were dinging our phones with the message about travel pass when we entered Mexico requiring us to pay $2.00/day…well this is what got me investigating and found out all of the above…really just a bunch of crooks as it seems all corporate is these days! We will be changing to another carrier as Donald Trump said….”what do you have to lose?”

  47. I’ve been a Verizon customer for many years and not sure why I Believe costumer service double talks you they don’t do what they say I’m on the phone with them more than I am with my own family! I have roll over data so we were excited because we thought this month we would have an additional 16.8 gigs to roll over BUT…. I look on my Verizon and all I have is my original 24 + 4 prom what happened to my roll over? I was told they only roll over 1 month. 1 MONTH! Why don’t they tell you that I paid an extra 75.00 for 10 extra gigs that I thought would continue to roll over you think the would use the roll over gigs before they use your normal monthly gigs I have had so much problems with Verizon seriously thinking of switching. Costumer service double talks and tries to confuse you that is wrong they have no problem cashing your 300.00 check every month just really fed up with Verizon if something doesn’t change soon we’re switching I don’t care if they are the BEST I would settle for a little less at least I know what I’m getting!

  48. Please ,Please,Please….Someone help me with my bill !!! Just spent 2 hr’s on the phone and nobody knows what to do !!!

  49. I spoke to a person named Ezra on my Verizon chat about obtaining 2 pixel phones for 10.00 a month each. After viewing my account Ezra came back and told me my account would only go up by 4.16 I said and nothing is changed this Ezra said no. OK a great deal. I asked how much will it cost me today I was told 104.00 so I said ok. I couldn’t get to my browser so Ezra gave me a number to call. All the notes would be in my account. I called the number and spoke to Jay a completely different story Deception on Ezra part. My plan was to change that’s why it would only cost me 4.16 more and the phones would cost me 140.00. I have the conversation with Ezra screen shoted so it is all in writing. I tried to reach Ezra through my Verizon and everytime someone came on to chat it said times out. Someone help.

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