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Amazon Customer Service Phone Numbers.

Amazon’s customer service is no longer completely automated. You can now reach a real person through live chat, email or on the phone.

If you use the email form, you will also get an option for the company to call you back in 5 minutes on your home number. Order tracking, payment accounts and delivery address management is still automated though your Amazon account, however.

Amazon’s main customer service phone number for the U.S. or Canada is 1-866-216-1072.
The average wait is 4 minutes.
The customer care line is open for 24 hours, 7 days a week.
TIP: When you call Amazon, don’t press or say anything OR press 0.

Amazon also has an online automated system set up, which can be found at the official  Help Page. Scroll down the page and hover over “Need More Help?” for more options. Click on “Contact Us” to fill in the email form.

Amazon Email Form Customer Service.

Amazon has an comprehensive online email complaint and help service at Contact Us. Choose your category, answer a few questions, and the option to email or chat with customer service, or preferably, have the company call you on your home or mobile number.

Click the “Call me now” button to talk to a customer service associate. You can also choose to have them call you in 5 minutes.

For International customers, call: 1-206-266-2992 – charges may apply.

Amazon Customer Live Chat.

Actually Amazon does provide this service at their US website in the Contact Us section. Choose your category and issue and you will arrive at the ‘Chat’ option.

It just isn’t available in all countries, though.

Other Amazon Customer Service Numbers.

Automated Amazon Customer Service: 1-888-280-3321

Amazon Toll Free Customer Service number (alternative): 1-888-280-4364

Amazon Customer Service Email Contact: cis@amazon.com

Amazon Kindle Support Phone Number: 1-866-321-8851

Amazon AWS Support: AWS Support does not have a phone number. To speak with AWS Support over the phone, sign in to your AWS account, create a case in the Support Center, and choose the ‘Phone’ contact option.

Amazon Customer Care number for International customers: 1-206-266-2992. Charges may apply.

Amazon Canadian Customer Service: 1-877-586-3230

Amazon United Kingdom Customer Service Number: 0800 496 1081

Amazon India Amazon Customer Numbers:

Amazon India Customer Care Number: 022-30430101

Amazon India Toll Free Number: 1-800-30009009

Amazon India Business Services Customer Number: 1-800-419-7355

Contact Amazon on Social Media.

Amazon on Facebook

Amazon on Twitter

Amazon LinkedIn

97 thoughts on “Amazon Customer Service Phone Number


  2. So difficult to open N account in the end I asked somebody else to add it to their account item does not work tried charging and endless new batteries. I resent the amount of time it’s taken me to discover that Amazon is not all it’s cracked up to be!

  3. I am waiting for someone to pick up a return parcel from my home address. Someone did call day after i received returns label but I was unable to print it out till following day ,no one has been since the return is ready to be picked up .Can you please help

  4. Last night 4 packages left outside my garage door, none belonged to me, I am now trying to find who they belong to. Really not my job

  5. This is the second time,I have ordered this and both times they can’t deliver I have been in waiting for this we are down a lane no one has been here at all to try to deliver my order I’m disabled and don’t leave my home much at all please phone me thank you ,after reading the comments I think you have a problem with your delivery drivers not doing their job

  6. Prime was meant to deliver a package today which I never received but I was waiting for it at the time they said they tried.

  7. My order YAZILIND sterling silver order no. 295-5215907-7359536 was delivered this evening but on opening completely different order inside. X001HOLMXS. Please send correct order asap

  8. One of your delivery drivers blocked my car in, I knocked on the van and told the driver I couldn’t get my car out, he replied I am sorting parcels, I replied there is plenty parking you don’t need to block me in and I have an appointment, he replied if you have an appointment I am not moving, I was held up for 5 minutes, before I report this to the police I would like your response, I have a picture to prove. Van reg LG71 NWH

  9. I’m complaining about your customer service ! I’m a customer of 10+ years and you’ve not phoned me back – disgraceful


  11. Had an email from you saying my parcel was delivered in my post box, l was home, went to look, not there. I need this item urgently, could you have delivered elsewhere.
    This is the second time my parcels have gone astray.

  12. Please am not subscribed for Amazon prime for the past 4 months the money has been taken from my account
    Please can you refund my money as soon as possible please thank you

  13. I bought a 3 and 2 seater settee in black and the seams are now splitting, so can you please arrange a replacement. Thankyou. xx

  14. My order for a PL-Q 28W Philips light has not arrived today and it ha been deleted from my orders and shows no record, however I have just found it in the “Your Orders Page I am VERY concerned over this matter

    Each Phone number which you show does not exist

  15. I had wrong parcel delivered I got someone else’s parcel , the Amazon app just sends you round and round in circles don’t get and answers and there are no phone numbers to ring very frustrating

  16. my son ordered shoes for me as i have Arthritis,bad hands ,swollen feet
    Shoes i got were impossible to get my feet into ,he paid to send back and within a week got the same shoes back again,Hope i have not paid twice ,and want to know where my refund is.Or are u illegally taking money from people?

  17. Hi, I received a recall message from you in June ti return my festoon lights due to Government recall and I posted them and you have received them but I still do not have a refund into my account. You owe me £49 plus £9 postage. Please can you look into it for me. Thanks

  18. For well over a year and despite talking to Amazon representatives on at least 4 occasions my account remains blocked because of a perceived ‘suspicious activity’. No solution has ever been found and it is frustrating in the extreme. I believe I have money in my account as a gift from family members that I cannot use and I cannot order books for my postgraduate university course.

  19. I bought i item I never received I fill a form to a refund one month ago and I never received, i don’t nothing else until this are resolved

  20. I bought iron through Amazon but it is not working now and warranty is still there.Tower T22008RG CeraGlide Cordless Steam Iron with Ceramic Soleplate and Variable Steam Function, Black and Rose Gold
    Sold by: Amazon EU S.a.r.L.
    Return window closed on 8 May 2023
    Condition: New

  21. I have just sent a complaint to you re Cerruti Femme spray for women50 ml£19.59 which I did not order but I have just seen that there is an auto delivery every 4months which I do not want Please can you delete / stop this order immediately

  22. Twice now amazon have wrongly taken an order which i did not place for Cerruti1881 Femme Eu de toilette spray for women50 ml. £19.59 was taken from my account & delivery is 18th Aug. I want a refund of that amount but I want to know how this happened without my knowledge

  23. I have cancelled my account and your still taking money out of my account please refund £8:99×2 July August

  24. I’ve been trying for weeks to add a new debit card without any success, I’ve tried to do it through my account but I’m getting nowhere.
    Kind regards
    Michael Powell

  25. I ordered 2 wardrobes that were not delivered on 4 different occasions when promised.
    I decided to cancel and buy elsewhere, Amazon have only refunded one and declined the second!

  26. order203-4989929–1567545..You took the money; have not sent the order, have not returned the payment paid. I am very angry have lost £50 book voucher

  27. I have purchased a roof box, delivery was the 5th July! I go on holiday on the 15thJuly, I would not have ordered it if it was not going to be here on Time!
    I wish to receive a refund as I will need to purchase one from a shop, so I have it in time! I buy a lot of products from Amazon which you will obviously know from my history? Up to now the service has been fantastic! Just need a hasty resolution as don’t want my holiday being ruined!

  28. I have bought an Amazon Alexa and downloaded the app to set it up but it doesn’t respond to me saying Alexa instead it responds on my phone I’ve tried to factory reset it and restart the set up but it does the same thing

  29. I have been trying to get hold of customer service at Amazon to no avail. I have been charged twice for an item. There is no way of contacting them. The phone numbers don’t work, no option for a chat or call back. What kind of customer service is th

  30. I received noti notifications that my parcel was undeliverable as it had been lost in transit but I have tried their instructions and advice to get a refund and just went round and round on the website with no success. I could only get a refund if I sent the product back!

  31. Package received yesterday ripped open on delivery.
    This is the second package opened before delivery.
    Please contact me. 07977 182xxx
    Thank you, Mrs Dunn.

  32. I had a delivery today which I found on my doorstep in full view from the street, the courier marked it as handed to the customer. What a lie! They didn’t ring the doorbell, I had no notification on my devices.

  33. I wish to make a complaint, your delivery charge maintained he couldn’t deliver yet. He’s dumped my delivery of three packages outside my next door neighbours house and they’re not even in

  34. You are breaching my legal rights to remain anonymous and relaying my data to third parties without my express consent prior to relaying said information. I have already notified you that no data will ever be relayed or permitted to be used by any company/ organisation/ credit score in fact anyone. Your company and departments included. As for the law as it stands prior to EU laws Britain had its own laws and part of them laws was that if you feel your data is unsafe any said data can be removed to prevent fraudulent action occurring in your name. Now we have left the EU those laws are now legal standing in British laws and not EU ones from the now past. So your email stating a parcel was lost violates my legal rights. All your data you have on me including name/email/address/phones number and other such information it is illegal for you to store as for me protecting my identity personally

  35. I ordered 2 items recently. First the bamboo tray was undelivered and now I learn that the trolley is not being delivered. I’m furious as these were need for Christmas. What’s going on?

  36. Dear Amazon Deliveries recently are not been delivered safely, today the guy rang the intercom, I answered but he left the parcel outside on the pavement, anyone could have taken it, I live on the top floor of an apartment block, I’m 70, buy the time I could get outside it could have been taken, this is the 3rd delivery in the last week that has just been dumped, not acceptable, I have been home waiting for each one of them,

  37. 14/3/22 prime -£7.99 and 14/4/22 prime -£7.99 you have taken both amounts from my account. This membership has been cancelled ? Please return the £15.98. This is the second time you have taken prime subscription.

  38. Hi I’m costumer I’ve a complaint about charges to Amazon Prime they get charges every month £7.99 but I don’t know this and I’m not using this I need to refunds all the charges they get me in my account please bring it back to my account

    1. 14/3/22 prime -£7.99 and
      14/4/22 prime -£7.99 you have taken both amounts from my account. This membership has been cancelled ? Please return the £15.98. This is the second time you have taken prime subscription.

  39. What is the Prime Video subscription for which has just appeared on my account. It did not seem to be there before.
    Very Good Service from Prime , Don’t spoil it.

  40. Am very annoyed with. Amazon at the moment. I checked my bank account yesterday and they had charged me for Amazon Prime which I hadn’t ordered they did the same thing last month and added audible books to my account. Which I had to cancel as I did with Amazon prime. Now I have got to wait up to seven days to get a refund. Why do they add things to my account when I havn’t ordered them in the first place?

  41. I received an Amazon gift card and purchased an item that was undeliverable due to damage in transit. I have been charged but received no refund back onto the gift card. This was on the 5th January. Please advise

  42. I received an email “Payment Temporary Disabled”, From Amazon orders issue. Invoice Transaction #3576-764325-53368. It looks like SPAM to me. Please advise!

  43. My husband, Richard Burton, ordered a keyboard and needs to send it back. He needs to have a return label because we have no ups customer service office in Ketchikan, Alaska,

    His email address is rlbuxxxx @kpunet.net

    Thank you very much

  44. Mr Bezos, Amazon. Please come back to LIC, NY. It will not only be jobs but help us in the entertainment industry. Amazon Studios can help bring production of movies, provide work for many positions including musicians. Help make NY be the capital of this industry. Thanks for listening. Disregard the bad politics. NY needs Amazon. In addition I have been a prime member for many years. Amazon helps me for products, food and even water filtration filters, housings, etc….The Oscars proved the excellence of your winning productions. Don’t listen to our confused politicians but NY’ers that know the real story.

  45. its way too hard to get a phone no for you acts like your hiding from people who might buy from u put a phone no up on ypur site

  46. Amazon is the biggest pain in my ass. I’m a software developer and musician and own a music studio. I build software for A.I. IOT and Smart Devices, and build Apps for (integration with) Uber and other Logistics systems. Since I scheduled with Uber, almost all my private information was stored on AWS web services and since then I’ve not heard anything from Uber. I did not get any delivery gear for Uber Eats and the AWS-Uber service desk is not responsive. I happened to know Uber is integrating AWS services so I blame Amazon for the breach on my privacy. Aside from breaching my privacy, Amazon unfairly competes in the field of A.I. IOT and Smart Devices. As a good engineer, I have better ideas about A.I. IOT and Smart Devices and Privacy and Zero Knowledge. Jeff Bezos will have a serious competitor if he does not watch out, eventually technological innovation and respect for other people will go a much longer way than just crushing people.

  47. i am having serious issues retrieving a refund for a item i returned because it was not plug and play…every time i call the customer service people i get a new person every time and i have to start explaining from day 1 what my issue is…this is so frustrating …they told me i had to respond to an email within 24 hrs for the process to continue so i did…i also called the help centre and confirmed they received my email which was time sensitive…they saw it on their end and agreed that they got it….i waited a week for them to respond back to me with no call or email….i contacted them and after once again explaining my whole story to a new person she told me my case was rejected from a-z guarantee because i did not respond by email in time….these people seem lost with no guidance…BUYER BEWARE

  48. If i was to buy a song from amazon
    Do i have have credit card
    I saw a song i liked
    I tried to buy it
    It said i have to register for an account

  49. I want to remove the automatic shopping process from my account. I want to be able to review my order and see the payment process. This issue was addressed with customer service when I placed my last order and it still is not fixed. Would appreciate if this can be taken care of immediately and want to receive an e-mail when it is done. Thank you.

  50. I just brought my Kindle Fire HD 8 (7th generation) about several months ago and now when I turned it on for music I found i have no sound. I did turned it off for 30 seconds, turned back on and still no results. Now what I do. HELP me please.

  51. The Tracking report says Financial Accounting Theory by William R. Scott, the book I bought from Amazon have been delivered to my designated delivery point( UniStorage Student Campus Mail, USM, Pinang, Malaysia) on 26th September, 2017. However, as at my last check on 29th September, UniStorage said it has not been delivered. Please help me trace the where about of the Parcel.
    Thank you.

  52. My order 112-1404994-4484 was placed July 4th.

    I specifically chose the item because it said there were 3 or 4 left to be able to have delivered FRIDAY July 7.
    Now I find this is NOT SO alhough Ido not know why. What must I do to get item soon as possible?

    I use Email as hearing impaired due to stroke.

  53. “account has been locked—a message was left but I did not get it”

    I am trying to respond to “account specialist”–to unlock my account
    my new address is 6 winter hill rd. derry. n.h. 03038

    thanks. tom

  54. I’m being charged again for something that I returned over 3 months ago using amazon return service and I’m unable to access the tracking number to confirm whether it was delivered or not.
    I’m only allowed to check return for the past 2 months !!! The shirt was returned in December again following Amazon’s rules and return service.
    I need to be able to file a claim with UPS if they lost my package, I can’t be hold responsible without any way to file a claim with the faulty carrier.

    Please provide the access to the tracking information and proof the package has not been delivered.

  55. I will not use Amazon for anything as long as Donald Trump is in office and possibly never again. I have cleared my lists and deleted all my reviews.

    1. Listen, let’s be serious here. In as much as the guy is not every one’s cup of tea, he’s not to blame for Amazon shoddy practices. I’m having problems with my order, which does not appear on my order history and was having an online chat with Amazon representative who called herself MaryAnn. She closed the conversation without a warning. And without resolving the issue. Amazon just tossing me around like a scammer.

      1. President Trump is busy busy busy saving America in so MANY ways with Liberals and Democrats ating like jr. high studendts in cases of arrested development. These people don’t know what bad shape America is in. Trump is working for nothing, giving his profits from hotels to pay on the debt, etc
        working to get illegal criminals and murderers OUT of our country.I am ashamed of the behavior of half of America not appreciating what this great man is doing. He will go down in history as #maga as well as SAFE. STOp your childish whining and learn something about the state of or beloved Unites States. So shameful the press lies to people as Hillary Clinton and Ex Pres Obama have done and made us more separated as a nation. Hope and pray we can get together to support him and get our country solvent again.PLEASE!!!! Trump has an IQ of more than 150, is RIGHT-BRAINED, creative & brilliant. Check out Obama. He is being revealed as a very narsissitic crook. I am a Licensed Professional Psychotherapy SPECIALIST!!!!

  56. i have bought sony xperia xa dual. I want to return it because in the sony xperia xa dual the charge point is not working. i have tried return option but not support.itS telling that YOU NEED tech support.but i went to near amazon office and the boy cannot do return. can u help. Its a waste,so don’t buy the any electronic device because there is no return option. please try in other websites.

  57. My most recent encounter with the customer service representative, and her supervisor, was awful! The first one I spoke with was unable to speak clearly, very broken English, tried to combine a call with UPS and when she went to connect us the UPS lady said the customer service rep didn’t say what she had actually said. Requested to speak with a manager, none available of course. A supervisor came on she was totally scripted, no, no can’t help, no unable to do that. Had no viable explanation at all. UPS told me there was no name on my package. I ask why my name wasn’t on my package, she says cause you didn’t put it in. How much sense does that make? I can’t even change the name if I wanted to let alone not put a name in! I asked to speak with her manager, she laughs and says she can’t give that number…….what? Who does this? I want to talk to someone that can do more than read “NO” and I “CAN’T/WONT” help, off of a page. Is it too much to ask for someone else that you can understand? So very frustrated.

  58. I just got off the phone after over 30 mins. To try and find out how to share a book to the kindle that I bought my mom, the girl could not help me, she was located in the Phillipines, hard to understand, I am sure there are people in the good Old United States that would love to have a job, instead of you out sourcing out of the country. Still didn’t get a good response. Frustrated.

    1. Linda, thanks for writing this review as I feel the same way! It has taken me 1/2 an hour to find a phone number just to reach Customer Service! Just should not be this difficult! I finally GOGGLED IT! UGH!

  59. Hi Amazon! I just want to say a big “THANK YOU!” for the new inclusive ads on TV. I noticed you had an ad that featured friendship between a Muslim, a Christian and a Jew. Our country really needs to see ads like yours, especially at this time. Please keep up the good work, I am a Prime member and have always loved shopping with you, and now I have another reason to be an even bigger fan. Big HUGS and a Happy New Year!

  60. Hello. My name is Ayleen Medina Madrid, I am honduran and I bought the Toefl test and GTA books since february 2016 and I havent received my package. Would you please let me know the track of the package?

  61. I’m investing with a broker company for a website with Amazon the company has not furnished any credentials how would I find it it legit company called S 5 solutions LLC. They are from Mesa Arizona. They would give me a go Daddy website advertise for me put me high in Google ranking I need to know if this company has a relationship with Amazon

  62. We are planning to use Amazon Kindle service. We want to publish a monthly book review (and link to book sales in Amazon). For this we need to know the process, data structure, data feed criteria, timing etc. Who can I contact for these details.
    Thanks Athol

  63. Respected Sir,
    I have placed order on dated 25/11/2016 worth of Rs 2578/-
    Sir, I have cancelled 2nd order due to wrong size shoes ordered but due to some unknown miscommunication,my both orders have been cancelled.
    So please look into this matter and kindly make it a point to deliver my 1st order as soon as possible.
    Thanks and Regards,


    1. Swapnil, you need to contact Amazon India’s customer service directly, for help with your order. The Amazon India Customer Service phone numbers are: 1800-3000-9009 (All except BSNL/MTNL), 022-30430101 (BSNL/ MTNL ) or 08041970000 (All operators).

  64. Hi my name is Juan E Pena, my e-mail is [BLOCKED]
    I got and e-mail from Amazon Buyer protection case ID#7534238312
    Everything looks good but. It’s asking me to pay with Green Dot Prepaid Cards Visa or MasterCard
    Unregistered. I was going to pay with my Debit Card. I have a question: Does Amazon handle transactions or acts like a middle man on a sale or a vehicle? Please can you guys verify this transaction.

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