Boost Mobile Customer Service Phone Number

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Boost Mobile Customer Service Phone Numbers.

Boost Mobile has several customer care phone numbers available, for different purposes. If you already have a Boost mobile phone, you can dial 611 from your mobile phone handset to be connected to the customer care hotline.

Boost Mobile is a cheap and pre-paid mobile phone service, so the company cuts costs by under-manning their customer service and it can take time to get through to a live person.

Boost Mobile Customer Service phone numbers.

Boost Mobile  Customer Care Hotline: 1-888-266-7848
Boost Mobile Customer Service Number: 1-866-402-7366
Boost Mobile Customer Support Number – Alternative: 1-866-434-6295
Boost Mobile Online Orders Phone Number: 1-800-467-0890

The primary customer support phone number for Boost Mobile is: 1-888-266-7848

The Boost Mobile Customer Service hours are: Mon-Fri 4 am-8 pm, Sat-Sun 4 am-7 pm PST.

How to get through to a live person at Boost Mobile:

Call: 1-888-266-7848

Wait for the recorded message to go to English
Press 5
Press 2
Press 4
Wait through all of the menu options, and then wait a few seconds longer until you are asked if you want to talk to a representative.
Press 0
Press 2

Boost Mobile Customer Service Email Address.

Boost has two different customer service email address that you can contact:

You can also contact Boost Costumer Care representatives by sending a private message in the Boost Community Forum.

Boost Mobile Recharge/ReBoost.

This is how you can refill your prepaid account directly from your mobile phone, plus check your balance and more.

For English Users, one of the commands below to 7225, bys SMS:


  • BAL
    To receive your account balance information
  • ADD(space)Re-Boost PIN#
    For example: ADD 12345678912345
  • PAY(space)AMT(space)Last 4 digits of registered debit/credit card
    For example: PAY 50 1234
  • HELP
    For information on available keywords.

Boost Mobile Phone Activation.

The quickest wat to activate your new Boost Mobile is to use the online activation service.

Simply visit the activation page, choose an option and enter your mobile device’s serial number.

Alternatively, call the Boost Mobile Activation phone number on 1-888-BOOST-4U (1-888-266-7848) from another phone.

You need your phone’s IMEI number or SIM ID number when you call. Your SIM ID number is printed on the back of the credit card sized SIM card holder. The IMEI number is usually located behind the battery.

If you are setting up a new Boost account, then wait for the prompt to select a new number or to import your existing number. Follow the prompts to enter the IMEI or SIM ID on the keypad.

Boost Mobile Customer Care Live Chat.

Boost only provides Live Chat customer service to Australian customers, here. It is not available for American customers.

Boost Mobile Community Forum.

The company operates a very active community help forum, where new customers can post a question and existing customers and customer care representatives can answer. The search function is excellent and this is often the fastest way to find an answer to a problem. You can also contact a representative directly by sending a private forum message.

The forum can be found here.

Boost Mobile Twitter Customer Service.

An alternative way to complain or to contact the Boost Help service with a question is by tweeting your issue to @boostcare.

You can find the Boost Twitter Care account here.

Boost Mobile Resources.

Boost Twitter Care.

Boost Mobile on Facebook.

Boost Community Forum.

Boost Mobile Store Locator.

If have a complaint about the Boost Mobile Customer Service, or simply an opinion, then share it in the comment section.

8 thoughts on “Boost Mobile Customer Service Phone Number

  1. Hello,
    I have had a bad experience shopping Boost Mobile, located in San Jose CA, Torres Prepaid; 4112 Monterey Road E 1 95111.
    I was made to feel bad about purchasing a telephone. The clerk who was there said her name was Madeline and she was rude and didn’t care in assisting me. Madeline couldn’t speak English. Madeline lied and said come back to the store to transfer information from my old phone to my new phone and I went back to the store 2 more times, and she couldn’t help. Madeline said she would call me when her daughter (the other cashier) was there, and she didn’t call.

    The other lady who was working there (daughter) was supposed to meet me at the store, and she didn’t show.
    I’m ashamed and was made to feel small in front of the other customers. The cashier just wanted to get rid of me. I will not shop this store again.

  2. Got new phone & number mid my old phone/number were deactivated (supposedly) Well recently found out they took payments out for BOTH phones in December & January!! Okay, went into Boost store, they weren’t sure what to do so they called the main people talked to lady who checked my acct…guess what? No record of it!! They said “because boost no longer owns that number (old one) they have no way to pull up any info on it” and for me to go to my bank to get money back WTH?? At my bank I got print outs clearly showing all the payments and said Id have to dispute charges but she wasn’t too sure that it would be approved!!
    So at this moment that’s where I am. Going to start making phone calls and hopefully get my money back…not holding my breath though. OH plus its set up on auto-pay so i’m sure it will continue I was told!! That’s a bunch of crap!! They wont take another penny from me, Id close by bank account if I couldn’t stop it….if it came to that!! I’ve had boost for as long as i can remember and never had any big problems, yeah customer service sucks, but I haven’t had to deal with customer service a lot so I’ve been okay pretty much.

    Anyone have same problem or any helpful advice??

  3. It take the longest to talk to someone.Why I can’t be help I purchased a iPhone 5s 2014 with full coverage insurance $175.00 I paid upfront and i bought my phone the same day Now that saying I don’t have insurance. I called the insurance company and they said boost took my claim off September 2 2016 I didn’t do it.i don’t know how to do it.The boost retailers store in Charlotte nc 28203 remount rd and south tryon.They are running scams on people black people at that I don’t want to even do business with them anymore they owed me $175 for my insurance there taken our money something has to be done this is some bull.

  4. Why do you people have phone numbers for customers to talk to real people, when in fact you can’t talk to a real person? What is going on with that? But you sure take my money fast enough. I’m very disappointed in this company.

  5. I have been a boost mobile for 7 years now. They have the worst customer care service I have ever dealt with. They never want to solve any issues that you may have. Always they do is keep putting you on hold and transferring you from one person to another. After about an hour or so. They will hang up on you and you just have to call them back. And go through the whole ordeal again. One more phone call. And if they hang up on me again. I will go back to Verizon. I would rather pay a little more. And get someone to talk to a qualified customer service agent. Without the run around and without them hanging up on me. Boost Mobile is the worst cell phone company I have ever dealt with!!!!

  6. Do not buy a phone from them they are scamming people! I bought a phone and 6 months later it was messing up so I called they transferred me to Samsung for my warranty well guess what that warranty was expired a month before I bought it ! Now mind you I paid 300 for it and it was supposed to be brand new

  7. I have a Extraordinary idea to raise Regional sales within the Boost Mobile company/Sprint they need to talk to me let’s make cell phone history …who do I need to talk to (marketing director) I’m waiting

  8. Crappy customer service! Was with this company for a couple years. No problem moved across town and my service never picked up ever again. Im out of a whole month of service!

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