Verizon Customer Service Phone Number
Verizon Customer Service Phone Numbers.
Verizon Wireless and Verizon FiOS have several customer care phone numbers available, all for different purposes. If you already have a Verizon mobile phone, you can dial *611 from your mobile phone to speak with a representative or to complain about a service.
We have also listed all Verizon FiOS phone numbers. Verizon Fios is the internet, phone and TV bundle service.
Verizon Wireless Customer Service phone number (USA).
Call: 1-800-837-4966 (1-800-Verizon).
Verizon Fios Wireless customer service is available via phone from 7 a.m. to 1 a.m. Monday-Friday and from 8 a.m. to 12 a.m. Saturday, and 9 a.m to 9 p.m on Sundays.
Expect a 20 minutes to 35 minute wait. To get through quickly, press #, enter zip code, press 4, then 2, then 1.
Alternatively, try calling 1-800-922-0204.
Verizon Prepaid Customer Service number.
The prepaid number is: 1-888-294-6804.
New Verizon FiOS Customers, Moving and Renewing.
Call 1-877-637-7606 if you want to order Verizon Fios.
This number is also for reporting that you are moving address or are trying to renew services.
Verizon FiOS Customer Service Number.
1-888-438-3467
14 mins average wait. TIP: Keep saying “Operator”, until you get through.
Call center hours: 8am-9pm EST
Verizon FiOS Internet and TV Service Number.
1-888-338-9333
15 minutes average wait. TIP: Press # instead of entering your number.
Call center hours: 8am-9pm
Verizon FiOS Technical Support Phone Number.
This number is for technical support: 1-855-480-4789
Verizon Wireless Customer Chat Service.
Verizon customers can use the live chat feature at the Verizon Wireless website to get immediate help from a representative, ask questions about plans and devices, or to lodge a complaint. CLick and Chat and choose your category.
Alternative Verizon Contacts.
There are other ways to contact the Verizon customer service.
New Wireless Customers: 1-800-538-2686
Verizon Fios Customer Service (Alternative): 1-888-553-1555
Credit Parking: 1-877-325-5156
Account Verification: 1-877-462-5825
Twitter Customer Support: Tweet to @VerizonSupport for the Verizon Twitter Customer Service.
Verizon Mobile Phone Shortcuts:
These are the shortcuts to get fast account information by text message to your mobile phone. Text or call one of the shortcuts on your phone to get your answer.
| Regular billed | Prepaid | ||||||||
| #BAL (#225) | + | Send | = | Check balance | *611 | + | Send | = | Check balance |
| #MIN (#646) | + | Send | = | Minutes used | *86 | + | Send | = | Voice mail |
| #PMT (#768) | + | Send | = | Make payment | #PMT (#768) | + | Send | = | Make payment |
| #DATA (#3282) | + | Send | = | Data used | |||||
| #UPG (#874) | + | Send | = | Upgrade eligibility | |||||
Please share your Verizon experiences in the comment section.
On June 26, 2023, I spoke with a Verizon representative about the increase in my monthly billing charges. In actuality, Verizon has been charging me more than necessary for basic amenities to my home for years, which made me very angry. The monthly cost for basic services is not even $60, while Verizon was charging me close to $80. I was given better service and informed that my monthly cost would be $79.99. Due to the fact that I use Verizon services for my cellphone, I was eligible for a $20 discount on my Verizon intranet bill, of which $10 was for autopay and $10 was for mix-and-match. Additionally, I’ll receive a discount on my mobile services.
I contacted Verizon because my bill was $89.99 per month instead of $79.99, and I spoke with Laurie, who identified herself as a supervisor, but was actually extremely unpleasant. I was treated as though Verizon was providing me with free services. This needs to be delivered to corporate headquarters.
I have been trying to get the address to send my old phone back. I have talked to several people and the Verizon Office in Ooltewah, Tn. and they are nice, but I have still not gotten what I need. I keep getting Emails from Verizon about sending my phone back. Can you help me.
I would like for someone to fix my tablet, a black man in the verison store on 185 th in Hillsboro, OR wouldn’t fix my tablet and told me to leave the store. Mr. Lowell McAdams just what kind of a company are you running….You sell something than you won’t fix it. I going to cALL YOU TOMORROW ABOUT MY TABLET AT YOU STILL AT 1 212 395 1000, IF YOU CAN WHY DON’T YOU LOOK UP MY PHONE NUMBER AND SEE WHAT THE PROBLEM IS…..OR…. you can have a tech call me about my tablet. Best regards, this problem is hard to explain on e-mail.
verizon prepaid wireless cannot re-activate a vanity phone number. the number is my lifeline…
i have been on the phone with customer service for hours.
i need immediate help
We changed our bill due date, and were assured the money would NOT come out on the old due date, but it did, causing overdraft fees, and a hardship, since we were having an emergency, which was the reason we changed the due date in the first place. When Verizon sent us an alert that they embezzled the money from our bank account on the old date, we called customer service again who said they would revers the charges, and put the money back in our account. BIG FAT LIE!! I expect this to be resolved in a timely manner please. Social media can be a mother.
Their tech support people are first class…when you eventually get to them. The management set up the system for their own convenience…user friendlyness or logic is not familiar to the management. just paying a bill is a 10 minute exercise.very disappointing, I will change to another carrier asap.plus they seem to be perpetually understaffed and unprepared for customers.
I called today for a simple question regarding my account and was switched over to a different plan without me knowing about it at that moment know they don’t want to reimburse me for their mistake and now I’m being charged for it. Sprint has better customer service than Verizon. Very disappointed at Verizon Wireless.
I’m just trying to find the right place to ask a simple question. Am I still under contract?
I was helped today by a Sales Rep named Andrew Turner in High Point NC. I’ve been a verizon customer for at least 12 years and I’ve never had a more pleasant experience than with this young man. I was switching from Samsung to Iphone and he was so helpful and pleasant. It was really refreshing to experience GREAT customer service where in today’s times is normally hard to find. It was very patience and informative and took the time to answer all my questions. Awesome employee!